IPhone bought fr 2Degrees 23 mths ago lightning port misbehaving: expected proceed?

Forums › Spark New Zealand (including Skinny and BigPipe) › IPhone bought fr 2Degrees 23 mths ago lightning port misbehaving: expected proceed?

Batman

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#205436 13-Nov-2016 13:15

~~Hi could anyone from spark let me know what i should expect when i bring it in for warranty claim for misbehaving lightning port? Trying to sell on TM so would like to have some idea what is expected~~

Sorry not even bought from Spark. Apple is now involved.

mattwnz

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#1670023 13-Nov-2016 13:46

Apple will just switch it won't they with a refurbished one? Don't you just contact apple directly?

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#1670027 13-Nov-2016 14:05

I did they said out of warranty and to sort it out with spark. Hence I'm asking in spark forum. Told them spark gives 2 y warranty, cga etc they said sort it with spark.

bonkiebonks

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#1670029 13-Nov-2016 14:17

My iPhone 6 Plus had a problem with the screen, and Apple replaced it out of warranty.

You should try to submit a support request online via their website and they should be able to give you a response as to whether there will be a charge. In my case, I got a response within the day and they sent out a courier bag the next day to collect my defective iPhone.

scuwp

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#1670033 13-Nov-2016 14:27

IMO take it back to the retailer. I assume you have through a process of elimination identified the fault, and if it is the port given it a good clean out of dust and crud. Apple don't do repairs, if the claim is accepted they will simply swap it out for one already refurbished and tested. They will need to send it away, might take a couple of weeks.

Lazy is such an ugly word, I prefer to call it selective participation

CYaBro

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#1670053 13-Nov-2016 15:47

Apple automatically cover all nz purchased Apple devices for two years, under consumer law, so interesting that you say it is 23 months old but Apple won't cover it.
Pm me the serial number and I can confirm the purchase date for you, that Apple have on file.
If your invoice from spark says otherwise you can provide that to Apple as proof of purchase and they will update their records.

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TwoSeven

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#1670105 13-Nov-2016 16:16

What do you mean by misbehaving?

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Batman

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#1670108 13-Nov-2016 16:20

I think we need to close this thread - apparently it's a registry issue with my PC.

When I connect to PC it cannot recognise the device. "An iphone has been detected but not recognised. Please disconnect and reconnect ..."

mattwnz

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#1670134 13-Nov-2016 16:41

joker97: I did they said out of warranty and to sort it out with spark. Hence I'm asking in spark forum. Told them spark gives 2 y warranty, cga etc they said sort it with spark.

Was it purchased for personal use? If so, just mention the CGA, as by default they told me that they have a 2 year CGA warranty.

mattwnz

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#1670136 13-Nov-2016 16:42

joker97:

I think we need to close this thread - apparently it's a registry issue with my PC.

When I connect to PC it cannot recognise the device. "An iphone has been detected but not recognised. Please disconnect and reconnect ..."

I would check it via another PC to be sure. It could still be a faulty or dirty port.

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#1670152 13-Nov-2016 16:59

Good point. Itunes has been dodgy ever since I the laptop updated to win 10 AE and me forcing a roll back to win 10 not AE (did this a couple of times as it kept updating with no warning).