Problems texting with Skinny Direct

Forums › Spark New Zealand (including Skinny and BigPipe) › Problems texting with Skinny Direct

ronw

1222 posts

Uber Geek

#205452 14-Nov-2016 00:28

My partner it's having problems texting with Skinny Direct. Messages won't send they just fail and say try sending again.
Tried sim in two different phones same problem.
Have sent them a message but wonder if anyone else has has a problem sending texts.
I also have Skinny Direct and no problems with texts.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

msukiwi

2418 posts

Uber Geek

Lifetime subscriber

#1670377 14-Nov-2016 01:17

Might be overloading due to the earthquakes!

ronw

1222 posts

Uber Geek

#1670379 14-Nov-2016 01:28

Sorry no this has been like this for several days.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

msukiwi

2418 posts

Uber Geek

Lifetime subscriber

#1670381 14-Nov-2016 01:36

Aaaah...... sounds like it is a faulty SIM since it doesn't work in another phone. (Or wrong setting on it)

Can you get a swap SIM and port the number to that?

(I know 2D can do it - assume Skinny can too)

LivingSkinny

513 posts

Ultimate Geek

Trusted

Skinny

#1670407 14-Nov-2016 07:24

ronw: My partner it's having problems texting with Skinny Direct. Messages won't send they just fail and say try sending again.
Tried sim in two different phones same problem.
Have sent them a message but wonder if anyone else has has a problem sending texts.
I also have Skinny Direct and no problems with texts.

Best bet is to please give customer care a call and I'm sure they will be able to help.

Customer Care: 0800 4754669 (08004SKINNY)

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm NZT.