Spark's broken sending server

Forums › Spark New Zealand › Spark's broken sending server

matisyahu

1473 posts

Uber Geek

Subscriber

# 205470 14-Nov-2016 18:47

I'm trying to get my mum's internet sorted out and I'm following the instructions on:

https://www.spark.co.nz/help/internet-email/getstarted/imap-settings-for-yahoo-xtra-accounts/

And the sending server keeps in timing out. Port 465 and 587 both fail either when using SSL or TLS but if I use the yahoo server domain setting then everything works. Anyone can give an insight on what is happening with send.xtra.co.nz being very broken.

Laptop: MacBook Pro (15-inch, 2017)
Desktop: iMac (27-inch, 2017)
Smartphone: iPhone XS Max 256GB 'Space Grey'
Additional devices: Unifi Security Gateway, Unifi Switch, Unifi AP AC HD, Unifi Cloud Key
Services: YouTube Premium, Wordpress, Skinny Mobile and Broadband

UHD

656 posts

Ultimate Geek
Inactive user

# 1670954 14-Nov-2016 19:27

google.com

Sign up for a free account and forget this Spark nonsense. I can't believe anyone still uses that clusterfunk of a mail service.

matisyahu

1473 posts

Uber Geek

Subscriber

# 1670973 14-Nov-2016 19:57

UHD:

google.com

Sign up for a free account and forget this Spark nonsense. I can't believe anyone still uses that clusterfunk of a mail service.

In a perfect world mum would be using GMail but unfortunately she insists on using Xtra so here I am.

sbiddle

28345 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

# 1670986 14-Nov-2016 20:43

Has she given permission for her account to be migrated?

BarTender

2884 posts

Uber Geek

Trusted

Lifetime subscriber

# 1671015 14-Nov-2016 21:35

Or recently reset her password so not using the correct SMTP password?

matisyahu

1473 posts

Uber Geek

Subscriber

# 1671022 14-Nov-2016 21:42

sbiddle:

Has she given permission for her account to be migrated?

Yes she has.

BarTender:

Or recently reset her password so not using the correct SMTP password?

The IMAP server works (imap.xtra.co.nz) but the sending one doesn't (send.xtra.co.nz), the issue is with send.xtra.co.nz timing out.

bullpup

15 posts

Geek

# 1671028 14-Nov-2016 21:55

Just had this as well my home alarm stopped emailing me arm disarm notifications. Did some testing send.xtra refusing my connections. Swapped to Gmail stmp and it's working now.

mattwnz

15210 posts

Uber Geek

# 1671033 14-Nov-2016 22:07

Spark are having problems again with with their yahoo provider when sending emails. It is causing a pop up login box to occur. I have had this problem reoccur today

FineWine

981 posts

Ultimate Geek

Subscriber

# 1671220 15-Nov-2016 11:40

I have 5 xtra email addresses (1 master & 4 sub-accounts) and after giving permission last week as well changing my passwords, it all turned to s**t yesterday evening with the send.xtra.co.nz side of things.

Did discover after a couple of hours that the username in the smtp settings is just joebloggs and not joebloggs@xtra.co.nz as it has been in the past.

So was able to get 4 of the 5 accounts sending & receiving. Number 5 just would not work. So went drastic and signed into my master yahoo web account and deleted this sub- account. Then opened up a different new sub-account which worked so long as it remained an imap account.

Note I am using Apple Mail 10.7. All of my xtra accounts are pop3 accounts for which I have had no problems in the past converting to from imap protocols. But since activating this new yahoo/xtra imap account and coverting it to pop3 protocol yahoo/xtra refuses to acknowledge it. Convert back to imap and all is well.

This problem persists on my iPad2 iOS 9.3.5 and my iPhone 7 iOS 10.1

So come on xtra @ Spark whats the deal?

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085

mattwnz

15210 posts

Uber Geek

# 1671258 15-Nov-2016 12:41

It is intermittent. I have clients who have the same problem now and again. It is probably one of the reasons they are moving email providers. But I just wish they would own the problem with an announcement.

FineWine

981 posts

Ultimate Geek

Subscriber

# 1671279 15-Nov-2016 13:11

Just had an online chat with Spark helpdesk:

In regards to the send issue:

[12:57] Lillian: Ah hmmm.. yes unfortunately there is a current outage regarding emails not being able to send through.

In regards to the smtp username issue: (I suggested they be more proactive in their setup advice and perhaps send out a bulk email addendum to the change of password email regarding checking/changing the smtp username.)

[13:02] Lillian: I understand :) Thanks for that, I will send through the feedback to the team. We will work on that. I'm sure many customers may have thought of the same thing so I will get them to look into it :)

In regards to my pop3 issue: (see above post)

[13:04] Lillian: Yes, so I will need to follow that up as there were others who were having the same issue. What is the best number to contact you on?

Interesting no less

iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085

UHD

656 posts

Ultimate Geek
Inactive user

# 1671435 15-Nov-2016 15:55

matisyahu:

UHD:

google.com

Sign up for a free account and forget this Spark nonsense. I can't believe anyone still uses that clusterfunk of a mail service.

In a perfect world mum would be using GMail but unfortunately she insists on using Xtra so here I am.

Do what you would do if she dropped her phone in the toilet and get her a new one. At this point the e-mail system is broken and there appears to be zero Spark support/care so it might as well be in the toilet. You'll save yourself endless headaches by using a provider that can actually provide a service.

mattwnz

15210 posts

Uber Geek

# 1671461 15-Nov-2016 16:34

FineWine:

Just had an online chat with Spark helpdesk:

In regards to the send issue:

[12:57] Lillian: Ah hmmm.. yes unfortunately there is a current outage regarding emails not being able to send through.

Yes Spark fail to post it on their website status page...