Trying to connect with Bigpipe, having lots of issues, looking for advice

Forums › Spark New Zealand (including Skinny and BigPipe) › Trying to connect with Bigpipe, having lots of issues, looking for advice

OliG

5 posts

Wannabe Geek

#205484 15-Nov-2016 13:44

Hi Everyone!

Recently moved into a new flat and decided to go with Bigpipe for their Fast ADSL to start with, just to get up and running, then was going to swap over onto the Fibre plan that's the same cost.

However, connection has been a bit painful. After having to disconnect an existing connection, I was told yesterday that Chorus had managed to connect us and we were good to go!
I got home and set up the router that I had brought with me from my old Trustpower connection (Netcomm N300 NB604N).

Did a factory reset, set up the router as per Bigpipe's website, and nothing. There are three jack points in the flat, and I tried them all, switched for a different ADSL cable (with a splitter on it to get the cable to fit the phone jack, no dedicated ADSL plug here, but it's brand new, out of the shrink wrap), tried them again, nothing.
When I run the built in diagnostics on the router, I'm getting no ADSL sync, no ping from gateway, nothing, and the ADSL light on the front just blinks away, then goes faster as it tries to connect, then back to a steady blink.

Bigpipe have said they're getting a tech to come around and check the line for faults tomorrow (Which is weird because if it had a fault, why was there an active connection already going when we moved in?), but he won't be looking inside the house, just to the termination point on the exterior.

So here's the crux of what I need advice on: There is a VDSL splitter installed on one of the jack points in the bedroom, right next to an older one. When I decided to have a look at the wiring to see if that could be an issue, I found the pictures below.

Basically the main cable comes in, and the jack on the left is wired in THROUGH the VDSL splitter, whilst the second jack on the right is wired straight from the main cable. I'm guessing this was so that you could have VDSL and a landline as well. Is this what's causing the connection issues potentially? Or should I just wait for the tech tomorrow?

Any help you guys could provide would be amazing!

Click to see full size

trig42

5809 posts

Uber Geek

ID Verified

#1671316 15-Nov-2016 13:51

You do have a dedicated DSL jack - it will be one of those two. You do not need the external DSL filter/splitter.

I can't make that picture any bigger, so cannot help with which one you need, but usually, the blue/white pair on the splitter connects to your incoming phone line, the orange/white to the phones and green/white to the modem. You need to connect your modem to the socket wired to the gr/wh on the DSL master splitter.

OliG

5 posts

Wannabe Geek

#1671328 15-Nov-2016 14:02

Thanks for the reply. What I was meaning was, the plugs in both jacks are the wide ones, not the small 4 pin ones, so the ADSL cable is too small.

So we have the Black/Yellow pair going into the VDSL splitter, with a blue/white pair coming out to the left hand jack, and a brown/white pair coming from the main cable to the right-hand jack.

There is a green/white pair, that's going from the VDSL splitter to the VDSL port on the far left there. Is that the port I should be using?

Here's the original pic:

overkill

222 posts

Master Geek

#1671343 15-Nov-2016 14:12

OliG:
Thanks for the reply. What I was meaning was, the plugs in both jacks are the wide ones, not the small 4 pin ones, so the ADSL cable is too small.

So we have the Black/Yellow pair going into the VDSL splitter, with a blue/white pair coming out to the left hand jack, and a brown/white pair coming from the main cable to the right-hand jack.

There is a green/white pair, that's going from the VDSL splitter to the VDSL port on the far left there. Is that the port I should be using?

Here's the original pic:

Yup, plug into the one that has been labeled VDSL. The one with the green wire going into it.

"Setting the Standard in Quality and Commitment"

OliG

5 posts

Wannabe Geek

#1671366 15-Nov-2016 14:16

overkill:

Yup, plug into the one that has been labeled VDSL. The one with the green wire going into it.

Thanks, I did try plugging it into that one last night, but might not have left it long enough to establish a connection, and probably didn't give it the time it needed, since it was labelled VDSL.

Thanks guys, will let you know if it doesn't work, after I've finished removing my head from my desk.

trig42

5809 posts

Uber Geek

ID Verified

#1671367 15-Nov-2016 14:16

If the VDSL port needs the wide (BT) jack, you might need to grab a cable off a telephone (do you have a corded phone anywhere?).

If it is a RJ45 socket (network plug), you can just plug the smaller one into it (not good for it, but it will work, and if you aren't removing it/replugging it a lot, it will be fine).

OliG

5 posts

Wannabe Geek

#1671369 15-Nov-2016 14:22

trig42:

If the VDSL port needs the wide (BT) jack, you might need to grab a cable off a telephone (do you have a corded phone anywhere?).

If it is a RJ45 socket (network plug), you can just plug the smaller one into it (not good for it, but it will work, and if you aren't removing it/replugging it a lot, it will be fine).

The socket on the far left one (With the VDSL label) is defintiely a RJ45, and once it's in, it's staying there, so will try that when I get home tonight. I did try it yesterday, but may not have left it in for long enough to establish a connection. I was skeptical anyways because of the label, haha!