Spark Wireless Broadband for home speed issues.

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Wireless Broadband for home speed issues.

mrhaboobi

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#205629 20-Nov-2016 19:00

Hi all,

Recently sent an advertisement from spark for teh wireless broadband at home. Currently and adsl and getting upload speeds of < 1mbps and download of about 10 - 14 mbps on average.

Today i have installed the new telecom wireless system.

Very first speed test 44 mbps download, 10mpbs upload. so very happy.

Since then however i see a peak speed at the start of the test which jumps from 20 - 40 mbps but part of the way thorugh the speed is consistantly dropping to less than 15mbps, sometimes as low as 6mbps. IM not sure whats going on, or why i can see some very fast initial times and then it just goes slow. Is this to be expected with 4g? Is it also weather dependent? lastly the ping times are very slow.. much quicker on the adsl?

Just just wondering what peoples experience is with this new service

thanks

greg

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#1674621 20-Nov-2016 19:02

Move the unit about

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mrhaboobi

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#1674654 20-Nov-2016 20:26

Yup trying that.. getting 3 bars on the modem. Just seems like latency is bad 50ms and download speed test starts very fast and then just drops badly

kornflake

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#1674690 20-Nov-2016 21:18

I'm waiting for my skinny connection to become unusable as spark ramp up the wireless solution, hopefully Spark have thought it through, to ensure the network can cope, but i will believe it when I see it so to speak.

hio77

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#1674694 20-Nov-2016 21:28

Moving the modem will help.

You need to remember, Wireless is not a replacement for cables at all.

Latency on adsl vs 4G, adsl will win.

14/1 isn't actually a bad adsl connection at all really.. Obviously 4G has more of a boost there, but rather than having a wirespeed you have many variables that go in together to make up your speed at that moment.

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#1674709 20-Nov-2016 22:32

mrhaboobi: Yup trying that.. getting 3 bars on the modem. Just seems like latency is bad 50ms and download speed test starts very fast and then just drops badly

What latency are you expecting?

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mrhaboobi

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#1674779 21-Nov-2016 09:01

HI.

Curently getting 20ms latency on my adsl.. so was hoping for similar :)

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BarTender

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#1674818 21-Nov-2016 10:30

mrhaboobi:

HI.

Curently getting 20ms latency on my adsl.. so was hoping for similar :)

Mobile data latency will always be higher than fixed broadband. The speeds will be higher and more variable, but it's unlikely the latency will ever be as low as what you would get on a fixed access.

Zeon

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#1675386 22-Nov-2016 09:59

Is IPv6 available on this yet?

Speedtest 2019-10-14

coffeebaron

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#1675505 22-Nov-2016 13:19

Zeon:
Is IPv6 available on this yet?

That made me laugh

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pjamieson

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#1696206 29-Dec-2016 15:09

I foresee hundreds of posts like this on GZ next year...

msukiwi

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#1696211 29-Dec-2016 15:32

I know 2 people on this:

#1 is about to cancel within the 30 days due to frequent disconnected voice calls among other problems.

#2 was "suckered" into it. Had adsl with them and told she "had to upgrade to it" unless she wanted everything dug up etc for fibre. Dialtone is also not present often! Reboot fixes it for a while.

She is retired and uses about 5gb per month!

I called their "Help desk" and got the most UNHelpfull advise I have ever been given. (I'm a qualified radio tech!)

Both are in Christchurch City. (On opposite sides)

I wouldn't recommend it to anyone with my 2 out of 2 experiences!

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hio77

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#1696250 29-Dec-2016 18:46

pjamieson:

I foresee hundreds of posts like this on GZ next year...

now if only that wasn't needed ;)

msukiwi:

#2 was "suckered" into it. Had adsl with them and told she "had to upgrade to it" unless she wanted everything dug up etc for fibre. Dialtone is also not present often! Reboot fixes it for a while.

Can't comment much on the first without having the background, however as to the second.

Spark do recommend upgrades to Wireless and Fibre over ADSL, however there should be no "have to upgrade". Suspect the rep may have simply been a little heavily suggestive and taken as force?

Common troubleshooting workflow will recommend checking wireless availability however, so the suggestion may come up a bit..

Dialtone issues should be reported, Wireless team should be able to resolve that - I would expect you won't get much headway for the next two weeks or so.

As with any wireless service that is simply a internal antenna, performance and reliability could certainly be hit and miss depending on its location outside of what shapemaps indicate.

My personal preference is ofcourse cabled networks, but i understand where a Wireless provided network would be suited... now if only fibre was everywhere and already installed like copper eh..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

tdgeek

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#1696253 29-Dec-2016 18:55

hio77:
pjamieson:

I foresee hundreds of posts like this on GZ next year...

now if only that wasn't needed ;)

msukiwi:

#2 was "suckered" into it. Had adsl with them and told she "had to upgrade to it" unless she wanted everything dug up etc for fibre. Dialtone is also not present often! Reboot fixes it for a while.

Can't comment much on the first without having the background, however as to the second.

Spark do recommend upgrades to Wireless and Fibre over ADSL, however there should be no "have to upgrade". Suspect the rep may have simply been a little heavily suggestive and taken as force?

Common troubleshooting workflow will recommend checking wireless availability however, so the suggestion may come up a bit..

Dialtone issues should be reported, Wireless team should be able to resolve that - I would expect you won't get much headway for the next two weeks or so.

As with any wireless service that is simply a internal antenna, performance and reliability could certainly be hit and miss depending on its location outside of what shapemaps indicate.

My personal preference is ofcourse cabled networks, but i understand where a Wireless provided network would be suited... now if only fibre was everywhere and already installed like copper eh..

Exactly.

From what I know, it exceeds ADSL. If your not in a fibre area, it's a real option. If there are any niggles, such as voice, that applies to xDSL, fibre and wireless, it's not a wireless based issue. And the customers that are connected to the tower are finite, too many customers, it's not available at the moment. It's a pity that some discard an option if there is an issue.

msukiwi

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#1696313 29-Dec-2016 20:26

#2 customer was "perfectly" happy with her adsl!

Main use is email!

Was told she "had" to upgrade to fibre or wireless as stated!

VERY deceptive sales tactics!

hio77

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#1696317 29-Dec-2016 20:41

msukiwi:

#2 customer was "perfectly" happy with her adsl!

Main use is email!

Was told she "had" to upgrade to fibre or wireless as stated!

VERY deceptive sales tactics!

It is rather hard to comment further without knowing the background to the exact case, could very well be a conklin situation and the CSR was pushing the customer off the congested node for all i know (highly unlikely i'm well aware, but i do have to give the benefit of doubt.)

in this case, i would recommend discussing returning back to adsl if the wireless team can't resolve the existing issues the customer is facing. - this would be in their workflow to consider if things aren't going well.

Once again though, being in the standdown period it really is the worst of times to make much progress in a case.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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