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Topic # 205838 29-Nov-2016 10:45
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Just received:

 

 

Spark and Chorus are piloting a process aiming to make it easier for homeowners to install fibre for their broadband service.

 

This involves upgrading all Spark customers in the same street that want Spark fibre broadband, in just one week – with customers having the certainty of being able to select a specific day within that week for their fibre installation.

 

The trial will take place in Whakatane in the week commencing 12 December and will offer up to 400 households with Spark copper broadband the opportunity to be upgraded to fibre in a shortened timeframe. This follows a similar pilot recently between Spark and Ultrafast Fibre to upgrade customers in Hamilton.

 

Nationwide, more than 28% of New Zealanders who have fibre laid in their street have so far chosen to upgrade from copper and both companies are looking to make it as easy as possible for other customers to make the move.

 

The current process usually involves three site visits, two of which the customer needs to be at home for, typically on different days. By concentrating teams and resources within a small geographic area for the week of the trial, Chorus will be able to deliver an accelerated installation process as teams work collaboratively. The customer should only need to be at home for one day.

 

Jason Paris, CEO of Spark Home, Mobile and Business, says, “Chorus is responsible for around 70% of the UFB roll out, supplying fibre to areas where hundreds of thousands of our customers live. We have a great opportunity here, to collaborate with them and learn more about ways of making it easier for our customers to get ultra-fast fibre into our customers’ homes.”

 

Tim Harris, Chorus Chief Commercial Officer says, “We are very happy to work with Spark to trial ways to connect even more of their customers to fibre, faster.

 

“We are open to working with all other retail service providers in a similar manner, to explore options and learnings that could increase efficiency and further improve the installation experience for customers, as the industry continues to build on the enormous success of ultra fast fibre.”

 





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  Reply # 1679865 29-Nov-2016 23:00
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This sounds like a really good idea.


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  Reply # 1679872 29-Nov-2016 23:35
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I wish Chorus would just put more work in to sorting out the consent process for MDU's. Perhaps this project will help with streamlining the consent process. But it's a massive nightmare at the moment that really hinders UFB uptake

 
 
 
 


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  Reply # 1679904 30-Nov-2016 07:23
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chevrolux: I wish Chorus would just put more work in to sorting out the consent process for MDU's. Perhaps this project will help with streamlining the consent process. But it's a massive nightmare at the moment that really hinders UFB uptake


This is a government issue not Chorus

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  Reply # 1679926 30-Nov-2016 08:13
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Linux:
chevrolux: I wish Chorus would just put more work in to sorting out the consent process for MDU's. Perhaps this project will help with streamlining the consent process. But it's a massive nightmare at the moment that really hinders UFB uptake


This is a government issue not Chorus

Linux


Really though? I get there is legislation coming in to help. But we regularly have installs not even starting for 2-3 months simply because they don't chase consents. And even when you get the customer to fill out that pre-consent it seems to get ignored anyway. The whole process just seems broken.

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  Reply # 1679983 30-Nov-2016 10:31
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Really though? I get there is legislation coming in to help. But we regularly have installs not even starting for 2-3 months simply because they don't chase consents. And even when you get the customer to fill out that pre-consent it seems to get ignored anyway. The whole process just seems broken.

 

This.

 

It took me just under 3 months to get my fibre installed because i couldn't get consent from a third party spark couldn't name. 

 

It was the simplest of installs too as my place is right beside the footpath. Got there in the end. 


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  Reply # 1680041 30-Nov-2016 12:43
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Why chase consents? When a job is held up by consenting it's not on a list of installs to be done.





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