Hi guys, 

It would be great to know what I should do for my non-English-speaking parents as I live in London and only visit them during Xmas/New Years. I am not sure if it's the exchange or that our old house has some sort of bad wiring. 

Are we able to get Telecom to come out and check our wiring?

This happened last year and hoped it would go away but a year later, the issue still persists. 

What happens is that throughout the day, the internet would go down, sometimes for an hour and sometimes for hours at a time. 

The router doesn't need to reconnect in order to get the internet back nor that if we restart the router, we would get broadband back. 

The last time I was here, I complained and we got a new router, but the issue still exists. 

Below is our ADSL connection status

Line standard ADSL2+ Channel type Interleaved  Downstream line rate (kbit/s) 17233 Upstream line rate (kbit/s) 1081 Downstream SNR (dB)  12.3 Upstream SNR (dB)  13.1 Downstream line attenuation (dB) 6.5 Upstream line attenuation (dB) 4.3 Downstream output power (dBmV) 18.5 Upstream output power (dBmV) 12.1 Downstream CRC 1 Upstream CRC 0 Downstream FEC 1041 Upstream FEC 0