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2 posts

Wannabe Geek

# 20743 4-Apr-2008 13:53
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Is anyone experiencing recent issues with xtra in the wellington cbd

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3 posts

Wannabe Geek

  # 121538 6-Apr-2008 16:05
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We're having shocking trouble with our PPP and sometimes DSL connection dropping out. Sometimes up to 6 time in 1 hour!!!!!

We're in Auckland and also with Xtra - on the Go Large plan.

We have spent hours on the phone with Xtra's Broadband helpdesk. WE've given up on that now!!!! The trouble with the help is ....

They don't employ people who speak English clearly!
The twits don't listen
They make you repeat the same dumb steps every time .... restart router, unplug all others blah blah blah!!!
They put you on hold for ages and ages
... and all of it so they can blame your modem/router!!!!

What are we going to do. We pay for a service, but we're not getting it!

I've done a tracert to track where our probs are with World of Warcraft latency ......, the problems start before it even leaves NZ

Tracing route to []

over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms

  2    54 ms    51 ms    55 ms []

  3     *        *       53 ms []

  4    54 ms    54 ms    70 ms []

  5    52 ms    55 ms    51 ms []

  6   180 ms   208 ms   177 ms []

  7   211 ms   209 ms   208 ms []

  8   178 ms   208 ms   178 ms

  9   180 ms   212 ms   181 ms []

 10   180 ms   177 ms   181 ms []

 11   179 ms   209 ms   212 ms []

 12   277 ms   244 ms     * []

 13   288 ms   248 ms   244 ms []

 14   325 ms   310 ms   280 ms []

 15     *      324 ms   323 ms []

 16   324 ms   386 ms   323 ms []

 17   356 ms   323 ms   355 ms []

 18     *        *        *     Request timed out.


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Uber Geek

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  # 121543 6-Apr-2008 16:20
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Singer, I do not really see any problems there, except for overseas where you have really high pings.
Unless that always happens at point 3 every single time I do not think you can blame that. Also Telecom have already advised their Go Large customers that that particulary plan does have issues and they may be better off on a new plan.


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Wannabe Geek

  # 121553 6-Apr-2008 16:58
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Line 3 is a constant problem ... but it's line 6 and 7 where it really starts. I've compared it to others playing WoW.

This is just one game I know .... our major prob is the PPP constantly dropping out. Its been in and out all day for weeks now.

Any ideas?

Nate wants an iphone
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Uber Geek

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  # 121561 6-Apr-2008 17:19
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I think that this is all off topic. The post was very explict - is anyone experiencing issues in Wellington CBD.

Last time I checked, Auckland was not in Wellington CBD.

If you want to discuss this further, please create a new thread.

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Ultimate Geek


  # 121607 6-Apr-2008 19:43
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Singer: Line 3 is a constant problem ... but it's line 6 and 7 where it really starts. I've compared it to others playing WoW.
The router in line 3 polices control plane traffic - it will discard packets beyond a certain rate.  As the loss doesn't continue at hop 4, it's not a problem with that router's forwarding capacity.

3 posts

Wannabe Geek

  # 121819 7-Apr-2008 16:20
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cokemaster: I think that this is all off topic. The post was very explict - is anyone experiencing issues in Wellington CBD.

Last time I checked, Auckland was not in Wellington CBD.

If you want to discuss this further, please create a new thread.

Geez! Sorry ... I thought it might have been a New Zealand wide Xtra problem ...not just welly.

And yes! I do realise Auckland is not part of Wellington! If this is the response to be expected here rather than a polite "use a new thread" suggestion I think I'll go elsewhere.

BDFL - Memuneh
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# 121838 7-Apr-2008 16:44
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I understand it would be worth checking if it was a NZ wide problem. Ideally you should just post something like "I have problems with disconnections, is that what you are seeing?" and if the OP replies "no" then you create your new topic.

The reaon for that is because after six replies we are no closer to find if there was really a problem in Wellington...


2 posts

Wannabe Geek

# 122515 10-Apr-2008 12:51
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I cant believe it, but i still havnt got a straight answer,let me repat myself,Is Any One Having Issues In The Wellington CBD with xtra,let me clarify something,last week there were isues with citylink-xtra connection in the wellington CBD,Now if that is you please let me know.Im talking about 20 differnt companies were effected,if that is you ,please let me know,as i have a better solution.

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