Is anyone experiencing recent issues with xtra in the wellington cbd
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We're having shocking trouble with our PPP and sometimes DSL connection dropping out. Sometimes up to 6 time in 1 hour!!!!!
We're in Auckland and also with Xtra - on the Go Large plan.
We have spent hours on the phone with Xtra's Broadband helpdesk. WE've given up on that now!!!! The trouble with the help is ....
They don't employ people who speak English clearly!
The twits don't listen
They make you repeat the same dumb steps every time .... restart router, unplug all others blah blah blah!!!
They put you on hold for ages and ages
... and all of it so they can blame your modem/router!!!!
What are we going to do. We pay for a service, but we're not getting it!
I've done a tracert to track where our probs are with World of Warcraft latency ......, the problems start before it even leaves NZ
Tracing route to eu.logon.worldofwarcraft.com [80.239.180.111]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 54 ms 51 ms 55 ms 210-55-69-152.jetstream.southnet.co.nz [210.55.69.152]
3 * * 53 ms mdr-ip03e-2-1-0.akbr4.global-gateway.net.nz [202.50.236.110]
4 54 ms 54 ms 70 ms ge6-3-4-42.akbr4.global-gateway.net.nz [202.50.236.109]
5 52 ms 55 ms 51 ms so1-1-1.tkbr9.global-gateway.net.nz [203.96.120.194]
6 180 ms 208 ms 177 ms so0-1-0.labr5.global-gateway.net.nz [202.50.232.26]
7 211 ms 209 ms 208 ms so-0-0-0.lebr6.global-gateway.net.nz [203.96.120.102]
8 178 ms 208 ms 178 ms 12.86.75.17
9 180 ms 212 ms 181 ms tbr2.la2ca.ip.att.net [12.122.104.102]
10 180 ms 177 ms 181 ms ggr2.la2ca.ip.att.net [12.123.222.37]
11 179 ms 209 ms 212 ms ar2-a300s2.wswdc.ip.att.net [192.205.34.14]
12 277 ms 244 ms * dls-bb1-link.telia.net [213.248.80.14]
13 288 ms 248 ms 244 ms atl-bb1-link.telia.net [213.248.80.145]
14 325 ms 310 ms 280 ms ash-bb1-link.telia.net [213.248.80.141]
15 * 324 ms 323 ms prs-bb1-link.telia.net [80.91.251.99]
16 324 ms 386 ms 323 ms prs-b4-link.telia.net [80.91.251.112]
17 356 ms 323 ms 355 ms prs-nant-ks51-geth0-2.telia.net [213.248.98.78]
18 * * * Request timed out.
......
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!
Singer: Line 3 is a constant problem ... but it's line 6 and 7 where it really starts. I've compared it to others playing WoW.The router in line 3 polices control plane traffic - it will discard packets beyond a certain rate. As the loss doesn't continue at hop 4, it's not a problem with that router's forwarding capacity.
cokemaster: I think that this is all off topic. The post was very explict - is anyone experiencing issues in Wellington CBD.
Last time I checked, Auckland was not in Wellington CBD.
If you want to discuss this further, please create a new thread.
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