[Spark HG630b] Internet outage problem was because of my iPhone 6....anyone experienced this?

Forums › Spark New Zealand (including Skinny and BigPipe) › [Spark HG630b] Internet outage problem was because of my iPhone 6....anyone experienced this?

turtleattacks

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#207649 6-Jan-2017 19:28

So in my previous post, I was trying to solve the internet at my parent's place.

Today, I've finally solved the issue and it's strangely my iPhone 6 that's causing the issue.

We currently have the following Apple devices connected:

- 2016 MBP TB

- iPhone 7

- iPhone 6

- iPad Mini 2

Whenever we use the internet on the iPhone 6, the internet would stop working, so pretty much as soon as I turn off the Wifi on the iPhone 6, the internet comes back.

It does not happen to my iPhone 7, and it happened last year for me as well when I believe I have the same unit.

Has anyone experienced the same or know why something like this would happen?

The iPhone 6 has been completed reset since I was here last year, given to my partner updated iOS so no trace of the phone (software/apps) that was here last year would be here again. It is also non-jailbroken.

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#1699543 6-Jan-2017 19:34

I have had a router break my iphone 6S (requiring the iphone to be reset) but not the other way round.

RunningMan

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#1699544 6-Jan-2017 19:36

Try changing the WiFi encryption from AES to AES+TKIP.

Also, try this.

EDIT: It was a common issue cropping up a few years ago.

MadEngineer

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#1699547 6-Jan-2017 19:41

Have seen this a LOT, strangely almost always spark/xtra supplied routers but most likely due to their large customer base. Found that the router would either completely die, or browsing gets slower n slower. Often the router's web interface would get slower n slower also. The problem rapidly got worse with time to the point of images timing out, throwing up weird errors then failing altogether. . Router would be fine for years serving one device but then die as soon as some visitors come to stay and everyone is given the wifi password. In almost all cases the ISP provided a replacement router.

You're not on Atlantis anymore, Duncan Idaho.

Jase2985

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#1699590 6-Jan-2017 20:48

Most apple devices dont comply with wifi certification standards

sbiddle

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#1699594 6-Jan-2017 20:55

Are you sure it's simply not stuck uploading data to iCloud and causing upstream saturation assuming you're on ADSL2+?

iOS devices have also been the cause of massive spikes in NTP traffic recently also as they're basically flooding multiple NTP servers due to a bug.

turtleattacks

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#1699601 6-Jan-2017 21:20

The outage is so bad that all the pings to Google failed.

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#1699616 6-Jan-2017 22:06

tonynz: The outage is so bad that all the pings to Google failed.

Are you on ADSL2+? Based on that comment it further indicates it could be upstream saturation caused by the device uploading data.

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#1699620 6-Jan-2017 22:17

sbiddle:

tonynz: The outage is so bad that all the pings to Google failed.

Are you on ADSL2+? Based on that comment it further indicates it could be upstream saturation caused by the device uploading data.

I think you've found the cause

turtleattacks

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#1699634 6-Jan-2017 22:25

We certainly have adsl2

Does this mean that when the iPhone logs onto the wifi, it tries to upload and sync the photos and videos with iCloud, so much that the packets floods the router causing it to malfunction?

Think it's happening on my iPhone 7 now.

Ummm isn't this a major big since a lot of people have iOS devices?

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#1699636 6-Jan-2017 22:30

tonynz: We certainly have adsl2

Does this mean that when the iPhone logs onto the wifi, it tries to upload and sync the photos and videos with iCloud, so much that the packets floods the router causing it to malfunction?

Think it's happening on my iPhone 7 now.

Ummm isn't this a major big since a lot of people have iOS devices?

No malfunction - if the upload bandwidth (think of it as Auckland motorway lanes) is maxed out the download also slows down to a crawl. (sorry the mechanism is beyond my understanding)

One way to fix it is to limit the uploading (combined total of all devices at any point in time) to a max of 80% of your available bandwidth eg, 500kbps. How you do that ... ummm ... need a router that has that feature

DarkShadow

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#1699650 6-Jan-2017 23:09

tonynz: We certainly have adsl2

Does this mean that when the iPhone logs onto the wifi, it tries to upload and sync the photos and videos with iCloud, so much that the packets floods the router causing it to malfunction?

Pretty much. (It's not the router is malfunctioning, it's the ADSL line being saturated by your upload.)

Again going with the motorway analogy, if too many cars drive along a motorway you'll get a traffic jam.

To fix this you either:

-limit the number of cars (don't upload at a speed higher than what your connection can handle) or
-make the road bigger (take the free upgrade to VDSL and get a higher upload speed)

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Jase2985

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#1699687 7-Jan-2017 06:42

3) make your i devices upload over night when eveyone is asleep

josephhinvest

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#1699696 7-Jan-2017 07:56

This is common, unfortunately. My home broadband upload is so slow, <1mb, that as soon as one iOS device is uploading photos it renders wifi useless for all.
(Partiality fixed with my new awesome synology router)

Cheers,
Joseph