Spark Fibre Issue Between Christchurch and Auckland

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Paul1977

2648 posts

Uber Geek
+1 received by user: 759

# 208166 30-Jan-2017 09:39

I have a client who RDPs from Christchurch to Auckland.

This morning they can establish the RDP connection sometimes, but even when then do it is horribly slow to the point of being completely unusable, and constantly drops and reconnects.

The Christchurch site is on Spark Fibre, as is (I believe) the Auckland site.

I have confirmed that the same thing happens if I connect from a different Christchurch Spark fibre connection.

However, if I connect via my 4G Spark hotspot, or from a Christchurch 2degrees fibre connection everything is fine.

Normal Internet traffic is fine, and Speedtest at the Christchurch site shows running at full speed with low latency.

About to phone Spark, but to be honest I don't like my chances with level 1 support for a problem like this.

Could any of the Spark Geekzoners take a look? I can PM all relevant details.

Thanks

Paul

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Talkiet

4036 posts

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+1 received by user: 2781

Trusted

# 1712638 30-Jan-2017 10:04

I know this is gonna sound stupid, but please trust me that I have some specific knowledge behind this :-)

Please reboot your RGW AND ONT. It's important that the ONT is rebooted too. Power off the RGW, then ONT, wait 30 seconds, then power on the ONT and then the RGW.

Might fix the issue, might not - either way, please report back... (Oh, do this to both ends - but AKL is more important)

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Paul1977

2648 posts

Uber Geek
+1 received by user: 759

# 1712642 30-Jan-2017 10:09

Thanks Neil, I get them to give it a try. Problem is it's a public holiday up there so not sure if anyone is onsite :(

xor

41 posts

Geek
+1 received by user: 6

# 1712668 30-Jan-2017 11:11

We are seeing same thing, Queenstown -> Auckland

Exactly 45% packet loss

Talkiet

4036 posts

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+1 received by user: 2781

Trusted

# 1712670 30-Jan-2017 11:12

xor:

We are seeing same thing, Queenstown -> Auckland

Exactly 45% packet loss

Please forward me details of the AUckland connection...

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Paul1977

2648 posts

Uber Geek
+1 received by user: 759

# 1712679 30-Jan-2017 11:33

This has been resolved for us, thanks @Talkiet for sorting this.