Spark's 12 month speed upgrade

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Lizard1977

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#208188 31-Jan-2017 09:44

About a year ago Spark offered a free upgrade to 100mbit for fibre customers on 30mbit connections. This took the form of a credit on the account for the difference in the plan price between the 30mbit and 100mbit plans. It looks like that free upgrade is coming to an end. Does anyone know whether Spark is planning to continue this offer, or will I have to choose to either go back to 30mbit speeds or cough up for the 100mbit plan?

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#1713120 31-Jan-2017 09:46

I'm sure if you phone them they'll extend it - otherwise just say you'll move elsewhere

Wheelbarrow01

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Chorus

#1713294 31-Jan-2017 14:45

I can advise that this offer has been ongoing since 15 January 2016 - what I mean is that all new (or upgrading) customers going onto fibre unlimited plans have continued to be offered the same deal since that date, however the offer is coming to an end on 28 February 2017.

What this means is that people who have taken this offer up can continue to enjoy the offer for 12 months from the date they signed up for it, but we will stop offering it to new (or upgrading) fibre unlimited customers on 28/02.

I am not aware of any plan to extend the 12 month term of the offer for people who already have it. Nor am I aware of any plan to continue offering the promotion to new (or upgrading) customers past 28/02. I dare say there will be another offer of some kind, however I don't work in Spark's marketing department so I cannot comment in any official capacity.

The direct email that was sent to eligible customers states "*Special price applies for 12 months. Thereafter, normal base plan pricing applies". Therefore, if you wish to downgrade to the 30Mbps plan at the end of the promotional term, you will need to contact Spark to request this, otherwise you will remain on the 100Mbps speed and the non-promotional price will apply.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

NonprayingMantis

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#1713297 31-Jan-2017 14:49

a good time to consider saving some money (maybe quite a lot of money!) by switching to Skinny or Bigpipe I'd say.

Lizard1977

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#1713300 31-Jan-2017 14:55

Wheelbarrow01:

I am not aware of any plan to extend the 12 month term of the offer for people who already have it. Nor am I aware of any plan to continue offering the promotion to new (or upgrading) customers past 28/02. I dare say there will be another offer of some kind, however I don't work in Spark's marketing department so I cannot comment in any official capacity.

Thanks for this clarification. Will be interesting to see if the marketing team do come up with something before the end of February.

Lizard1977

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#1713311 31-Jan-2017 15:19

NonprayingMantis:

a good time to consider saving some money (maybe quite a lot of money!) by switching to Skinny or Bigpipe I'd say.

If I ditch the landline (which I am tempted to do), then my current deal is $5/month better than the equivalent Bigpipe plan. However, that's dependent on a raft of discounts and credits continuing, including the $5 broadband price adjustment (which ends in September), a bundle-up bonus for having my on-account mobile with Spark, and a further 12-month loyalty credit. If any of those go, then Bigpipe is probably the better deal.

xontech

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#1713318 31-Jan-2017 15:33

My latest bill has the speed upgrade credit only until the 25/01 (full bill is until 11/02), so guess I'm now paying full whack for it.

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#1713325 31-Jan-2017 15:49

xontech:

My latest bill has the speed upgrade credit only until the 25/01 (full bill is until 11/02), so guess I'm now paying full whack for it.

Same, mine was to 27th so will be changing back to 30/10 now. Would've appreciated a little notification about that..

Wheelbarrow01

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Chorus

#1713337 31-Jan-2017 16:01

xontech:

My latest bill has the speed upgrade credit only until the 25/01 (full bill is until 11/02), so guess I'm now paying full whack for it.

As with anything, it's really a matter of perspective. Not so long ago, Spark used to charge $126/month for just 80Gb of data on a 100Mbps fibre plan. Now it's cheaper than that for unlimited data, even with the promotional credit removed. And let's not forget all the added bonuses - Lightbox, public WiFi, Spotify etc.

I think it's fair to say that prices have gone down overall, while value has gone up.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

jonb

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#1713350 31-Jan-2017 16:13

But confused as went to change back to 30/10 and it is the same price as 100/20 (104.99 compared to 114.99 now paying for 100/20) when do the online change your broadband process. Will do the chat and see what is best way.

Yabanize

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#1713440 31-Jan-2017 17:14

Would be stupid not to keep it

hyperman

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#1713484 31-Jan-2017 19:02

AFAIK for a bitstream 2 service the price difference between 30/10 and 100/20 is only about $5
So I am not really sure why any RSP would continue to offer it

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Detruire

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#1713491 31-Jan-2017 19:47

Wheelbarrow01: And let's not forget all the added bonuses - Lightbox, public WiFi, Spotify etc.

Is Spotify included with the internet plans?

hyperman:

AFAIK for a bitstream 2 service the price difference between 30/10 and 100/20 is only about $5
So I am not really sure why any RSP would continue to offer it

So they can charge more for the 100/20 plan.

rm *

Yabanize

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#1713492 31-Jan-2017 19:53

Detruire:

Wheelbarrow01: And let's not forget all the added bonuses - Lightbox, public WiFi, Spotify etc.

Is Spotify included with the internet plans?

hyperman:

AFAIK for a bitstream 2 service the price difference between 30/10 and 100/20 is only about $5
So I am not really sure why any RSP would continue to offer it

So they can charge more for the 100/20 plan.

While their subsidiary's give it away for cheaper...

hyperman

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#1713521 31-Jan-2017 20:50

Detruire:

Wheelbarrow01: And let's not forget all the added bonuses - Lightbox, public WiFi, Spotify etc.

Is Spotify included with the internet plans?

hyperman:

AFAIK for a bitstream 2 service the price difference between 30/10 and 100/20 is only about $5
So I am not really sure why any RSP would continue to offer it

So they can charge more for the 100/20 plan.

from the 5 major Rsp's I checked only Spark and vodafone even offer 30/10...
the really silly part is there is NO price difference with vodafone!

So again is this really a offer? or just the norm for every other competitor.....

The views expressed by me are not necessarily those of my employer

Detruire

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#1713528 31-Jan-2017 20:59

hyperman:

from the 5 major Rsp's I checked only Spark and vodafone even offer 30/10...
the really silly part is there is NO price difference with vodafone!

Slingshot charge $5 more for 100/20.

rm *

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