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2645 posts

Uber Geek
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# 208462 13-Feb-2017 11:39
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Spark are having issues with IP Centrex and Voice Connect in the South Island. I have just had this confirmed over the phone with them. But for whatever reason they haven't got anything on their Service Status page about it.

 

So if you are on IP Centrex or Voice Connect in the South Island and having issues with calls failing to connect, it may well be this.

 

I do have to wonder about the point of having a service status page if they don't keep it updated. Wasted my time investigating whether it was an issue with our phone server as the Spark status page listed no problems with their network, yet when I phoned them they were well aware of an issue.





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396 posts

Ultimate Geek
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  # 1719526 13-Feb-2017 18:07
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The status page is for HMB (home and mobile business) not for spark digital outages I believe. IP Centre and Voice Connect are both Digital products.

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  # 1719534 13-Feb-2017 18:55
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"IP Centrex or Voice Connect" I have no idea what that means, would it affect regular fibre phone lines (ont connected) on enables network?

We had brief issues today, engaged signal on lines that should have not been engaged. It was so brief we didn't worry about it.

 
 
 
 




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  # 1719822 14-Feb-2017 08:58
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PaulBags: "IP Centrex or Voice Connect" I have no idea what that means, would it affect regular fibre phone lines (ont connected) on enables network?

We had brief issues today, engaged signal on lines that should have not been engaged. It was so brief we didn't worry about it.

 

I don't think it affected regular voice over ONT. It is apparently fixed now anyway.




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  # 1719823 14-Feb-2017 09:00
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johny99: The status page is for HMB (home and mobile business) not for spark digital outages I believe. IP Centre and Voice Connect are both Digital products.

 

That seems to be the case, although even the Spark Digital customer service people don't seem to be 100% on whether their outages/issues appear on that page or not.




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  # 1719970 14-Feb-2017 12:48
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Ok, so actually not fixed :(


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