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Forums › Spark New Zealand (including Skinny and BigPipe) › Fibre Cable Cut By Contractor! Who At Spark Here Can Follow Up
Damager

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#209003 8-Mar-2017 17:16
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Hi Guys

 

Long story short. Hamilton here, Spark Fibre Max customer.  A contractor digging a trench for a electricity service line for a nearby new house chopped through the cable from the plinth to my house.

 

 

 

No fibre phone or internet. The contractor is associated with WEL Networks. Are Ultra Fast Fibre part of or adminstered by WEL?

 

 

 

Who at Spark can fill me in on the progress of this? I work until early evening and waiting on hold for between 42 minutes and an hour isn't my idea of relaxing after work.

 

 

 

I used the online chat and advised of the fault to the CSR. I said i had pics and he asked me to email them to T961193 which i duly did.

 

 

 

I checked with online chat today and they said the fault has been escalated to UFF however they had no knowledge of my email/pics sent last night.

 

 

 

Can someone please find this email and associate it with my account and update me on the progress?

 

 

 

Cheers, please PM me for my details.

 

 

 

 

 

 

 

 




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yitz
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  #1733173 8-Mar-2017 17:19
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Ask them about the Spark Restore Kit, this gives you data on your Spark mobile phone.



Damager

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  #1733174 8-Mar-2017 17:22
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yitz:

If this is residential have you enquired about the Spark Restore Kit?



Spark Restore Kit. Never heard of that. Yes it's Residential.




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

yitz
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  #1733175 8-Mar-2017 17:23
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As per edited post, only catch is you need to be on Spark for mobile, maybe if you pick up a SIM from the dairy they can credit you the data.



Damager

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  #1733176 8-Mar-2017 17:26
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yitz:

As per edited post, only catch is you need to be on Spark for mobile, maybe if you pick up a SIM from the dairy they can credit you the data.



Bugger. No Spark mobile and I don't have time to wait to speak to a CSR.




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

Jase2985
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  #1733188 8-Mar-2017 17:56
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im guessing you will need to call them. this forum is not an official support channel.

Linux
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  #1733190 8-Mar-2017 18:03
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You will just need to wait for it to be fixed calling them is not going to speed things up

Just wait for ONT to come back online

Linux

 
 
 
 

Shop now on AliExpress (affiliate link).
Talkiet
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  #1733191 8-Mar-2017 18:03
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A fibre cut that has already been escalated to the LFC won't need extra pictures etc to be progressed. It's already in the system. Obviously there's also a lot of weather related issues going on at the moment.

 

As mentioned this isn't an official support channel - following up on regular issues should go through the standard channels.

 

 

 

Cheers - N

 

 




Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Damager

2125 posts

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+1 received by user: 37


  #1733193 8-Mar-2017 18:05
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Fair enough.. will have to wait . Hopefully not too long!




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

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