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710 posts

Ultimate Geek

# 20915 9-Apr-2008 20:56
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Hi there,

I moved house in the weekend.
At our old address in another suberb we were getting 6000+ kbps / 600 up
at the new house 1560/140

I have spoken to the Helpdesk and have been told the equipment at the local exchange is state of the art {for broadband}
We are using the same hardware. A linksys wag325n and same cables.

Xtra have sent me a template to fill in with my speeds for the next 3 days. Not sure what they will do after this.

Any ideas what might be wrong?
Any help would be great
Thank you

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710 posts

Ultimate Geek

  # 122959 11-Apr-2008 22:00
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I have tried changing some settings in the router.

I changed the DSL Modulation to G.dmt from multimode

That has increased the upload to 400kbps, But the download is still lagging at around 1500kbps.

Any ideas on what I could try to fix this?

The D/l speed is driving me nuts

115 posts

Master Geek

  # 122966 11-Apr-2008 22:24
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Simple answer, Your new house is further away from your local exchange than your old one, and as ADSL speeds are directly related to the distance from the exchange you will get slower sync speeds. There is nothing you can do about it bar moving to a new house closer to a local exchange.


710 posts

Ultimate Geek

  # 122968 11-Apr-2008 22:28
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Is there a way I can test how far away the exchange is?

So Im guessing if I changed the plan to a FS/128up plan, my speed would drop even more, probably below 1000kbps?

115 posts

Master Geek

  # 123286 13-Apr-2008 21:09
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Nope should only make a difference to your upload speed.

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