Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




112 posts

Master Geek


Topic # 21347 23-Apr-2008 20:07
Send private message

I changed my plan from a Onebill Mates Rates plan to Prepaid Mates Rates. I had BoostTxT and Freedom enabled on my old plan. I was assured by the Telecom Rep that my BoostTxT and Freedom would be transferred to the new plan.

Upon the phone being connected to the new plan, the TxT plan had been reverted to Telecom 500txt and the Freedom number had been removed. I then had to navigate through many different levels of "Press 1 for this, press 2 for this" to get BoostTxT back, and when trying to re-enable Freedom, I was told to ring 0800100100.

I tried twice, and both times was hung up on by the automatic system. I then rang my parents, who the feedom number is connected to, and get them to ring the 0800 number for me. T

he were hung up on once, and were connected the second time. All this was frustrating and time consuming. Even after all this, it's going to take 12 hours to reconnect Freedom.

Not Happy

Create new topic
2363 posts

Uber Geek
+1 received by user: 12

Trusted
Spark

  Reply # 125972 23-Apr-2008 21:09
Send private message

When you transfer from Postpaid to Prepaid, or vice versa, it is basically a disconnection and then a reconnection. As such, any associated services, such as freedom will be lost. Boost TXT should have been done for you, however for what ever reason it hasn't in this case.

Freedom is a totally self service, a rep cannot action this request for you. The quickest way is to sign up online.

nzbnw










112 posts

Master Geek


  Reply # 125978 23-Apr-2008 21:25
Send private message

ah I see. I suppose that makes sense, it's still a bit annoying though. Thanks for that :)

 
 
 
 


2363 posts

Uber Geek
+1 received by user: 12

Trusted
Spark

  Reply # 125997 23-Apr-2008 22:44
Send private message

phindmarsh: ah I see. I suppose that makes sense, it's still a bit annoying though. Thanks for that :)


No problem, at least you will know for next time Smile.

nzbnw







Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

How Oppo shakes New Zealand’s phone market
Posted 22-Aug-2017 18:32


Recognition for top small business advisors
Posted 22-Aug-2017 17:23


OPPO R11 dual 20MP camera phone debuts in New Zealand
Posted 22-Aug-2017 15:45


Intel introduces new 8th Generation processors
Posted 21-Aug-2017 19:02


Trend Micro launches Home Network Security
Posted 21-Aug-2017 18:38


Avondale College students at top of Microsoft Office Specialist World Championship
Posted 21-Aug-2017 14:11


Garmin introduces inReach SE+ and inReach Explorer+
Posted 21-Aug-2017 14:05


Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.