I changed my plan from a Onebill Mates Rates plan to Prepaid Mates Rates. I had BoostTxT and Freedom enabled on my old plan. I was assured by the Telecom Rep that my BoostTxT and Freedom would be transferred to the new plan.
Upon the phone being connected to the new plan, the TxT plan had been reverted to Telecom 500txt and the Freedom number had been removed. I then had to navigate through many different levels of "Press 1 for this, press 2 for this" to get BoostTxT back, and when trying to re-enable Freedom, I was told to ring 0800100100.
I tried twice, and both times was hung up on by the automatic system. I then rang my parents, who the feedom number is connected to, and get them to ring the 0800 number for me. T
he were hung up on once, and were connected the second time. All this was frustrating and time consuming. Even after all this, it's going to take 12 hours to reconnect Freedom.