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112 posts

Master Geek

Topic # 21347 23-Apr-2008 20:07
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I changed my plan from a Onebill Mates Rates plan to Prepaid Mates Rates. I had BoostTxT and Freedom enabled on my old plan. I was assured by the Telecom Rep that my BoostTxT and Freedom would be transferred to the new plan.

Upon the phone being connected to the new plan, the TxT plan had been reverted to Telecom 500txt and the Freedom number had been removed. I then had to navigate through many different levels of "Press 1 for this, press 2 for this" to get BoostTxT back, and when trying to re-enable Freedom, I was told to ring 0800100100.

I tried twice, and both times was hung up on by the automatic system. I then rang my parents, who the feedom number is connected to, and get them to ring the 0800 number for me. T

he were hung up on once, and were connected the second time. All this was frustrating and time consuming. Even after all this, it's going to take 12 hours to reconnect Freedom.

Not Happy

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  Reply # 125972 23-Apr-2008 21:09
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When you transfer from Postpaid to Prepaid, or vice versa, it is basically a disconnection and then a reconnection. As such, any associated services, such as freedom will be lost. Boost TXT should have been done for you, however for what ever reason it hasn't in this case.

Freedom is a totally self service, a rep cannot action this request for you. The quickest way is to sign up online.


112 posts

Master Geek

  Reply # 125978 23-Apr-2008 21:25
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ah I see. I suppose that makes sense, it's still a bit annoying though. Thanks for that :)


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  Reply # 125997 23-Apr-2008 22:44
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phindmarsh: ah I see. I suppose that makes sense, it's still a bit annoying though. Thanks for that :)

No problem, at least you will know for next time Smile.


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