Spark internet problem

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark internet problem

Roh89

14 posts

Geek

#214425 10-May-2017 22:51

Hey everyone

My internet keeps on dropping... Like it lasts for 2mins and then it drops and when i try to open any page then th router login thing comes and it says
dsl line is activating,please 'try again' later..
After i click the try again button Then aftrwrds it says internet connected aftr couple of seconds and then abt 2 mins later same thing happens... Smtime its nt even 2 mins.. Sometimes it drops right away.
When i look at the router when that happens then the internet light goes off.. I changed the modem and the filter as well. Do u knw wt could be going wrong??

1 | 2

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#1779387 10-May-2017 22:53

This is where we need to see @PeterReader back. Could you please post your line stats? Sounds like you've got a line issue.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Roh89

14 posts

Geek

#1779389 10-May-2017 22:59

Can you please tell me hw do i get the line stats?? Sorry kind of newbie lol

marpada

487 posts

Ultimate Geek
+1 received by user: 182

#1779391 10-May-2017 23:12

What type of connection (ADSL/VDSL/UFB)? Do you have a monitored alarm?

Roh89

14 posts

Geek

#1779393 10-May-2017 23:18

Adsl connection and no alarm monitoring

DjShadow

4222 posts

Uber Geek
+1 received by user: 1322

ID Verified

Trusted

Subscriber

#1779394 10-May-2017 23:24

What is the brand of the adsl router you are using?

Roh89

14 posts

Geek

#1779395 10-May-2017 23:26

Huawai the one tht spark provides... The white one

Dyson

Shop now for Dyson appliances (affiliate link).

firefuze

510 posts

Ultimate Geek
+1 received by user: 85

#1779396 10-May-2017 23:47

Is this the same issue you had reported in a previous thread last year? i.e did the issue get resolved previously but has now come back? If it was resolved previously what was the solution last time?

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=195059

You can get modem stats by logging into your admin panel, typically from 192.168.1.254 on the Spark Huawei modems.

Also, just a friendly reminder to quickly read over the FUG. Most of your posts in this thread have sms style abbreviations which makes my left eye twitch, and likely some other members too ;)

Be polite. Do not SHOUT. Do not post subject in ALL CAPITALS. Be considerate and use standard English, do not use SMS abbreviations.

DjShadow

4222 posts

Uber Geek
+1 received by user: 1322

ID Verified

Trusted

Subscriber

#1779397 10-May-2017 23:55

Ok give this a go, you may need to follow your nose a bit however:

http://192.168.1.254

Username is admin, Password is admin

Should be a page under Maintenance I think which will show the DSL stats, if anyone knows for sure please chime in.

Scotdownunder

225 posts

Master Geek
+1 received by user: 108

Subscriber

#1779439 11-May-2017 09:47

While there change your default password - don't want your modem becoming a bot !

1101

3141 posts

Uber Geek
+1 received by user: 1143

#1779453 11-May-2017 10:19

Roh89: Do u knw wt could be going wrong??

I hv th sme i. ws alwz wring .

For me ,every year. Wiring, internal & external. Worse after alot of rain.
Chorus guy said my street has had a lot of issues .

Also can be simply too far from the exchange, in a marginal location .

Ring spark faults , thats the 1st step.

Roh89

14 posts

Geek

#1781821 14-May-2017 02:08

Hi,

These are the stats that i got. Hopefully someone can help please.

DSL synchronization status:

Connection status:

Showtime

Upstream line rate (kbit/s):

1165

Downstream line rate (kbit/s):

11714

Maximum upstream rate (kbit/s):

1225

Maximum downstream rate (kbit/s):

12348

Upstream noise safety coefficient (dB):

6.6

Downstream noise safety coefficient (dB):

6.3

Upstream interleave depth:

Downstream interleave depth:

Line standard:

ADSL_2plus

Upstream line attenuation (dB):

Downstream line attenuation (dB):

25.5

Upstream output power (dBmV):

10.1

Downstream output power (dBmV):

19.1

Downstream interleave depth:

None

DSL up time:

0 days 0 hours 1 minute 39 seconds

New World

Shop on-line at New World now for your groceries (affiliate link).

Roh89

14 posts

Geek

#1781822 14-May-2017 02:10

This was couple of seconds after i posted on the group

DSL synchronization status:

Connection status:

Showtime

Upstream line rate (kbit/s):

1141

Downstream line rate (kbit/s):

11764

Maximum upstream rate (kbit/s):

1205

Maximum downstream rate (kbit/s):

12344

Upstream noise safety coefficient (dB):

6.7

Downstream noise safety coefficient (dB):

6.3

Upstream interleave depth:

Downstream interleave depth:

Line standard:

ADSL_2plus

Upstream line attenuation (dB):

Downstream line attenuation (dB):

25.5

Upstream output power (dBmV):

10.1

Downstream output power (dBmV):

Downstream interleave depth:

None

DSL up time:

0 days 0 hours 1 minute 1 second

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1781856 14-May-2017 10:45

@Roh89

Please DM me your account number / LL number and contact details and i'll have a look at this for you on the network side.

I work as part of a small team that concentrate on issues exactly like yours, so certainly the best hands to help you out :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#1781861 14-May-2017 11:09

Roh89: Adsl connection and no alarm monitoring

Alarm doesn't have to monitored, being connected to line causes the problem.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#1781977 14-May-2017 16:24

OP has contacted me.

Looking over the history i have here, definitely is a fault here to be resolved.

This is now in my hands to look after.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

1 | 2