Skinny Wireless BB at unauthorised location?

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny Wireless BB at unauthorised location?

LofP

3 posts

Wannabe Geek

#214451 12-May-2017 11:34

Hey Geekzone,

I'm within range of a Spark 4G tower (just) and own a few large 4G antennas however Skinny's portal and customer support email won't sell me their product... Other addresses further away from this tower are accepted in their website and can be ordered for.

Does anyone offer 4G through Spark's towers that are more reasonable? (no other reception here)

Anyone got experience with just lying to Skinny, which seems like the best option currently (I can provide an address which would be locked to the same tower)?

Any other bright ideas, ADSL just doesn't cut it...

LivingSkinny

513 posts

Ultimate Geek

Trusted

Skinny

#1780113 12-May-2017 11:44

Rather than lying, please give our customer care team a call as they may be able to help you out.

Customer Care: 0800 4754669 (08004SKINNY)

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1780125 12-May-2017 12:20

as above, don't try to pull a sneeky.

you will find your service would be shut off eventually if you try to play the system.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#1780130 12-May-2017 12:30

Approx where are you located? Maybe we could suggest some other options

Linux

Bung

6477 posts

Uber Geek

Subscriber

#1780179 12-May-2017 13:51

LofP:

Hey Geekzone,

I'm within range of a Spark 4G tower (just) and own a few large 4G antennas however Skinny's portal and customer support email won't sell me their product... Other addresses further away from this tower are accepted in their website and can be ordered for.

Does anyone offer 4G through Spark's towers that are more reasonable? (no other reception here)

Anyone got experience with just lying to Skinny, which seems like the best option currently (I can provide an address which would be locked to the same tower)?

Any other bright ideas, ADSL just doesn't cut it...

What does Spark's wireless broadband address checker come up with for your address?

I'm in a similar situation where Skinny's auto response is no " - you are in a pocket of no or limited 4G coverage" being the likely reason rather than capacity as other addresses on the same line of sight to the tower are OK. Spark seem to be more liberal as they say address OK. Skinny used to have something to the effect of if you can get 4G coverage using a phone call us but that seems to have gone.

LofP

3 posts

Wannabe Geek

#1780191 12-May-2017 14:02

Hi all,

I'm located just south of Shannon.

The address is accepted by Spark's RBI but I perfer Skinny's pricing, data caps and contract terms.

Dynamike

167 posts

Master Geek

#1780306 12-May-2017 17:31

LivingSkinny:
Rather than lying, please give our customer care team a call as they may be able to help you out.

Customer Care: 0800 4754669 (08004SKINNY)

I'm in a similar situation to the OP. I'm rural and get 2-3 bars 700mhz 4G on my iPhone.

Sorry, but that Skinny Customer Care number is the most useless & unhelpful outfit I've rung for many years. All they do is look at the address checker on the Skinny website and say "sorry, not available". It's literally like the "Little Britain - Computer Says No" skit... but not nearly as funny.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1780307 12-May-2017 17:34

Dynamike:
LivingSkinny:

Rather than lying, please give our customer care team a call as they may be able to help you out.

Customer Care: 0800 4754669 (08004SKINNY)

I'm in a similar situation to the OP. I'm rural and get 2-3 bars 700mhz 4G on my iPhone.

Sorry, but that Skinny Customer Care number is the most useless & unhelpful outfit I've rung for many years. All they do is look at the address checker on the Skinny website and say "sorry, not available". It's literally like the "Little Britain - Computer Says No" skit... but not nearly as funny.

There is a bit more to it than that.

You may find you can get 4G service with spark, i am aware there are very few cases that crops up with.

Likely the address is in a congested data area, where we do not want to load more onto the service without considering things.

I will admit, there are a few situations i have gone out of my way to prove a 4G service can be provided for customers that is not something Tier 1 will be able to do though and is a long process involving alot more than just a "we will try it"

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Dynamike

167 posts

Master Geek

#1780314 12-May-2017 18:03

hio77:
There is a bit more to it than that.

You may find you can get 4G service with spark, i am aware there are very few cases that crops up with.

Likely the address is in a congested data area, where we do not want to load more onto the service without considering things.

I will admit, there are a few situations i have gone out of my way to prove a 4G service can be provided for customers that is not something Tier 1 will be able to do though and is a long process involving alot more than just a "we will try it"

I was trying to find out if it was the cell tower that was the problem ( Bastia Hill Water Tower, Wanganui), or if it was my address that was the issue, but the only words the CSR would say we're "Sorry, not available"... argh!

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1780365 12-May-2017 20:14

Dynamike:

I was trying to find out if it was the cell tower that was the problem ( Bastia Hill Water Tower, Wanganui), or if it was my address that was the issue, but the only words the CSR would say we're "Sorry, not available"... argh!

Recent spark change allowed reps to see this in detail.

Alternatively only reps with mapping can give very clear details - Often it may just be one Sector that has congestion.

The Allowed area for Wireless BB is often less than the actual area that 4G will go for performance reasons.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1780441 13-May-2017 01:10

Skinny Wireless Broadband is only available for urban addresses though right, not rural ones?

LofP

3 posts

Wannabe Geek

#1783595 17-May-2017 11:04

I've discussed the issue with Skinny and I'm all sorted for now.

Thanks Skinny!