Problem overseas with a mobile Sim

Forums › Spark New Zealand (including Skinny and BigPipe) › Problem overseas with a mobile Sim

jonherries

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#214950 5-Jun-2017 02:27

Recently got a replacement sim for an active number, now a micro sim. It worked fine in NZ but now I am in the UK it wont connect to any network, tried both an iphone 5c and 5s, they work with multiple uk sims (ie. they are unlocked) but not the spark one.

This means when I got to check my balance or top up I cant as I cant get the two factor text message... was looking on the spark homepage for an email address to raise this but there doesnt appear to be one. Anyone got a solution which doesnt involve ringing up (due to the time difference and potential hold time)?

Jon

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#1794733 5-Jun-2017 02:32

What is the error when you action a manual network selection to a carrier on the handset?

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jonherries

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#1794734 5-Jun-2017 02:52

There isnt an overt error, it sees the networks, but silently fails to connect to any. Has "No service" in the top left.

Jon

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#1794735 5-Jun-2017 02:55

Are you even trying a manual network selection on the handset?

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jonherries

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#1794736 5-Jun-2017 03:04

Can see carriers, can select a carrier manually, but remains saying "No Service".
Shows the carrier settings and ICCID and correct Spark phone number...

Jon

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#1794737 5-Jun-2017 03:09

Ok then you need to contact Spark and check roaming is active on your number

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jonherries

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#1794739 5-Jun-2017 03:25

Linux: Ok then you need to contact Spark and check roaming is active on your number

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Thanks, per my original request, do you know is there an email address I can use as the phone call process is too cumbersome...

Jon

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jonherries

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#1794741 5-Jun-2017 03:30

Found it, roaming@spark...

lxsw20

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#1794742 5-Jun-2017 03:56

Even if roaming isn't active it should connect to a network.

Did you use the new SIM before you left NZ? I've seen it before where a new SIM won't activate while overseas on Spark. When you email spark make sure you give them the SIM number also (the number physically printed on the SIM).

jonherries

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#1794743 5-Jun-2017 03:57

Yes, was using it for a week...

Jon

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#1794744 5-Jun-2017 04:21

A SIM card does not have the ability to control roaming, It's looked after on the mobile number on the HLR profile for the MSISDN, Roaming should not be removed cause of a SIM swap

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