Auto topped up but didnt renew the combo

Forums › Spark New Zealand (including Skinny and BigPipe) › Auto topped up but didnt renew the combo

kendo

213 posts

Master Geek

#215158 14-Jun-2017 20:39

Got a notification today that I was running of credit. Looks like the top up was successful but it never purchased the combo Im on...

Anyone else have this issue?

Linux

11289 posts

Uber Geek

Trusted

Lifetime subscriber

#1801155 14-Jun-2017 22:07

Is the main combo still active?

Linux

Wise

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kendo

213 posts

Master Geek

#1801512 15-Jun-2017 12:55

nope, says Im on standard rates. Was doing it fine before.

1eStar

1604 posts

Uber Geek

#1801564 15-Jun-2017 14:36

Updated your credit card? New expiry date? Is your topup threshold lower than your current combo cost?

kendo

213 posts

Master Geek

#1801653 15-Jun-2017 17:52

Card hasnt changed, the money was loaded onto account, it just did not get my combo which is the same price its been.

SkinnyStaff

10 posts

Wannabe Geek

Trusted

Skinny

#1802024 16-Jun-2017 11:24

kendo: Card hasnt changed, the money was loaded onto account, it just did not get my combo which is the same price its been.

Hey there!

What combo are you on? One of the new four-weekly Combos?

If you'd like to fire us a private message with your number we can have a look at our end and advise you on any issues we can see.

- Chris

Here to help with all Skinny Mobile, Skinny Direct and Skinny Broadband related questions and issues.

Living Skinny

kendo

213 posts

Master Geek

#1802730 17-Jun-2017 19:02

SkinnyStaff:

kendo: Card hasnt changed, the money was loaded onto account, it just did not get my combo which is the same price its been.

Hey there!

What combo are you on? One of the new four-weekly Combos?

If you'd like to fire us a private message with your number we can have a look at our end and advise you on any issues we can see.

- Chris

Always on monthly. Sent you a PM

Cheers