Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




82 posts

Master Geek


#215483 29-Jun-2017 12:05
Send private message

Just checking if anyone is having issues with their fibre connection (I'm in the Cockle Bay Area near Howick).

Basically, um... no connection. Optical connection light is red on the ONT box.

Wondering if it's just at me or if it's happening for others in the area?

I've already sent in a support request but they've apparently got a large volume of support requests (standard email I guess) so wondering if this is more widespread?

Create new topic
98 posts

Master Geek

Trusted
BigPipe

  #1808860 29-Jun-2017 12:17
Send private message

A red optical light on the ONT means it can't communicate with the equipment in the exchange. Can happen if someone has been digging where they shouldn't have been, for example.

 

You can check the Chorus website for if there is a wider outage in your area with this link: https://outages.chorus.co.nz

 

Keep an eye on your emails - one of our team is working on your support case at the moment. :)




82 posts

Master Geek


  #1808869 29-Jun-2017 12:29
Send private message

Thanks. Just got a reply saying it's been logged with chorus. Wonder how long they will take though!

There are some workmen outside I've just noticed. Wonder if one of them has done something....

 
 
 
 




82 posts

Master Geek


  #1808880 29-Jun-2017 12:46
Send private message

Usual great service from Bigpipe... Chorus peeps turning up tomorrow morning!

 

 




82 posts

Master Geek


  #1808989 29-Jun-2017 14:56
Send private message

Well, even better. Chorus chap turned up today and found the issue at the cabinet. Said something about the fibre not being connected properly (or checked) after the install and had to be reconnected.

 

So, all's well in House Naseem. Many thanks, Bigpipe peeps for the speedy resolution!




82 posts

Master Geek


  #1809000 29-Jun-2017 15:38
Send private message

Flippin hell. Spoke too soon. Gone down again... grrr.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18


OPPO A72 a top mid-tier smartphone
Posted 19-Jun-2020 18:02


D-Link A/NZ launches new smart AX1500 Wi-Fi 6 Router
Posted 19-Jun-2020 15:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.