Hi all and apologies if this is not the correct place to post this request.
I have a laptop in front of me from a client that was having issues.
One of the issues he is having is with his xtra email account not working.
He is trying to POP his email to and the error is "your server does not support the encryption type you have specified" and will not download his email.
He using Windows 10 and Office 2013
His advanced settings are;
Incoming Server POP3: 995, use SSL ticked
Outgoing SMTP: 465, SSL ticked
He can login into his webmail perfectly fine using the same credentials for username and password.
Again apologies if this is a know issue but it has me stumped as have not been back in New Zealand for that long.
Any assistance is greatly appreciated.
Cheers
Mark