Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




6 posts

Wannabe Geek


Topic # 216622 5-Jul-2017 12:58
Send private message

Hi all and apologies if this is not the correct place to post this request.
I have a laptop in front of me from a client that was having issues.

One of the issues he is having is with his xtra email account not working.
He is trying to POP his email to and the error is "your server does not support the encryption type you have specified" and will not download his email.

 

He using Windows 10 and Office 2013
His advanced settings are;
Incoming Server POP3: 995, use SSL ticked
Outgoing SMTP: 465, SSL ticked

He can login into his webmail perfectly fine using the same credentials for username and password.

Again apologies if this is a know issue but it has me stumped as have not been back in New Zealand for that long.
Any assistance is greatly appreciated.

Cheers

Mark 


Create new topic
5989 posts

Uber Geek
+1 received by user: 908

Trusted
Lifetime subscriber

  Reply # 1813168 5-Jul-2017 13:04
Send private message

That seems to match Spark's documentation, but perhaps double-check everything.




6 posts

Wannabe Geek


  Reply # 1813184 5-Jul-2017 13:15
Send private message

Thank you very much for the prompt reply.

I checked the documentation and interestingly enough is says to login using the username without the '@xtra.co.nz" in the username.
I removed the @xtra.co.nz from the username and it still spat back the same error about the authentication.

Tried with and without and get the same error.

Again, any further clues on this one would be greatly appreciated :-)



 
 
 
 


1003 posts

Uber Geek
+1 received by user: 208


  Reply # 1813222 5-Jul-2017 14:07
Send private message

Make sure "Logon using secure password authentication" is unchecked.



6 posts

Wannabe Geek


  Reply # 1813223 5-Jul-2017 14:09
Send private message

Roger that, checked and not ticked


308 posts

Ultimate Geek
+1 received by user: 87


  Reply # 1813256 5-Jul-2017 14:52
Send private message

Have you tested with a different POP3 client? Just to eliminate Outlook as a possible culprit.




6 posts

Wannabe Geek


  Reply # 1813261 5-Jul-2017 14:59
Send private message

Thanks for the reply, yes I have. 

He has another POP account that is working fine (non-xtra email account).



1201 posts

Uber Geek
+1 received by user: 110


  Reply # 1813358 5-Jul-2017 17:07
Send private message

I dont use spark, but on the pop setting page there is a ‘test account settings’ button. This will tell you if the smtp or pop setting is incorrect.

If it is the SMTP setting, perhaps you may need to set the ‘outgoing server requires authentication’ option.




Software Engineer

 


1213 posts

Uber Geek
+1 received by user: 148


  Reply # 1813360 5-Jul-2017 17:08
Send private message

The SMTP server is TLS not SSL




6 posts

Wannabe Geek


  Reply # 1813361 5-Jul-2017 17:20
Send private message

Thank you for the replies everyone.

The first error that I had is with the POP.
The full error reads "log onto incoming mail server (POP3): Your server does not support the server encryption type you have specified. Try changing the encryption method. Contact your mail server "and give up after waiting  for 2 hours on hold and try an alternative method"... or words to that effect.

I updated the SMTP to TLS and interestingly enough that failed with a time out message (so have reverted back to SSL).

Beer'oclock... :-)


Again, thanks for the answers - very much appreciated.


'That VDSL Cat'
6966 posts

Uber Geek
+1 received by user: 1357

Trusted
Spark
Subscriber

  Reply # 1813370 5-Jul-2017 17:48
Send private message

nitrotech:

 

The SMTP server is TLS not SSL

 

 

incorrect, While we allow TLS, our officially supported details are actually SSL.

 

TLS is on a different port.

 

 

 

 

 

 

Incoming Mail Server: pop3.xtra.co.nz
Uses SSL
Port: 995
Username: Your full email address without @xtra.co.nz
(e.g. joe.bloggs not joe.bloggs@xtra.co.nz)

 

 

 

Outgoing mail server: send.xtra.co.nz
Uses SSL
Port: 465
Outgoing server requires authentication

 

Double check it all looks like this.

 

 

 

 

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


891 posts

Ultimate Geek
+1 received by user: 383

Trusted
Subscriber

  Reply # 1813396 5-Jul-2017 19:02
Send private message

 @hio77 Your settings say for POP3 but are using imap.xtra.co.nz as the incoming server which logic says shouldn't work...






'That VDSL Cat'
6966 posts

Uber Geek
+1 received by user: 1357

Trusted
Spark
Subscriber

  Reply # 1813433 5-Jul-2017 19:38
One person supports this post
Send private message

Brumfondl:

 

 @hio77 Your settings say for POP3 but are using imap.xtra.co.nz as the incoming server which logic says shouldn't work...

 

 

derp, pop3.xtra.co.nz - What i get for multitasking!





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




6 posts

Wannabe Geek


Reply # 1813760 6-Jul-2017 12:42
Send private message

Thanks for the info, fixed.
2 things... 

1. Username to login does not have the @xtra.co.nz (thanks for confirming that)
2. NOD32, well there you go. Disabled and boom, connected without error and down comes the email.

So... if anyone else is having issues, check your AV software.

Cheers for the help everyone  


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.