Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




364 posts

Ultimate Geek
+1 received by user: 46


Topic # 216715 9-Jul-2017 20:28
Send private message

Is it just me or was there a media release from @jasonparis (or part of) that when Spark launched, Spark would be a proactive telco not a reactive one, as they had been for years under the Telecom name?

Create new topic
1412 posts

Uber Geek
+1 received by user: 514


  Reply # 1817474 9-Jul-2017 20:38
One person supports this post
Send private message

Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

20883 posts

Uber Geek
+1 received by user: 4094

Trusted
Subscriber

  Reply # 1817503 9-Jul-2017 21:40
Send private message

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

 

How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?





Richard rich.ms

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
1412 posts

Uber Geek
+1 received by user: 514


  Reply # 1817511 9-Jul-2017 22:02
One person supports this post
Send private message

richms:

 

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

 

How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?

 

 

The difference is the genuine Spark calls won't ask you for credit card info etc. But I'd imagine those scams aren't doing favours to the Proactive Assurance team. 


6433 posts

Uber Geek
+1 received by user: 1571


  Reply # 1817553 10-Jul-2017 06:59
Send private message

richms:

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.


How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?



I don't think I've ever seen that statement - do you have a linke?



364 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1817755 10-Jul-2017 12:01
Send private message

I more meant in the terms of plans, added value and pricing, I remember Jason saying this is in a media segment, I just asking as apart from when spark was initially launched, Spark have not really been the pack leader, the recent change with Vodafone and the AB's made me think of this point. Have to say the All Blacks App looks pretty cool.

 

As a side point gotta love the propaganda from Spark in that they say Vodafone and 2 Degrees are a sinking ship, however that makes the mind boggle as how can a company that is supposedly in not great shape, afford to be the official sponsor to not only only the Vodafone Warriors but the All Blacks, the Black Ferns, the All Blacks Sevens, the Black Ferns Sevens and the Maori All Blacks as per the statement on the Vodafone website.


1412 posts

Uber Geek
+1 received by user: 514


  Reply # 1817760 10-Jul-2017 12:05
Send private message

NonprayingMantis:
richms:

 

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

 

 

 

How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?

 



I don't think I've ever seen that statement - do you have a linke?

 

I think he missed the second part of the statement. The full statement is "The most important thing to know is Spark will never call you out of the blue and ask for personal details like bank account, credit card, or internet banking details."


1389 posts

Uber Geek
+1 received by user: 303


  Reply # 1817780 10-Jul-2017 12:41
One person supports this post
Send private message

kornflake:

 

As a side point gotta love the propaganda from Spark in that they say Vodafone and 2 Degrees are a sinking ship

 

 

I'd love to see a link to that . I cant image Spark making that sort of comment publicly (unless they wanted to be sued)

 

:-)


'That VDSL Cat'
7502 posts

Uber Geek
+1 received by user: 1489

Trusted
Spark
Subscriber

  Reply # 1818892 10-Jul-2017 14:39
One person supports this post
Send private message

Seems this thread got missed off GZ Live.

 

 

 

Currently I'm sitting within the Proactive area of Spark, So more than happy to answer comments on that.

 

in terms of the Statement above, remember to read the whole story.

 

 

The most important thing to know is Spark will never call you out of the blue and ask for personal details like bank account, credit card, or internet banking details.

 

 

 

 

In terms of proactive there are many means of outbound contact, be it Email, SMS or a phonecall.

 

Having taken many outbound calls i can certainly say, Yes there are some customers who are unsure and rightfully so.. If anyone receives one of  these calls, they are more than welcome to confirm with the Engineer hey, What's my account number, Last bill or whatever..

 

There are many identifying factors you as a customer set while signing up to verify yourself when calling in... This can work as a Two way street without limits - Ofcourse there is things inplace to prevent social engineering.

 

 

 

In terms of monitoring, Just so it's not mistaken, This is not any monitoring on the type of data you use, it comes down to issues with connections.

 

I won't go into listing things currently automatically picked up as Quite honestly this would be an incomplete statement within the year.

 

 

 

Jasons announcement does not only cover my team too.

 

Happy to answer any questions within reason however..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.