Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




354 posts

Ultimate Geek
+1 received by user: 46


Topic # 216715 9-Jul-2017 20:28
Send private message quote this post

Is it just me or was there a media release from @jasonparis (or part of) that when Spark launched, Spark would be a proactive telco not a reactive one, as they had been for years under the Telecom name?

Create new topic
1304 posts

Uber Geek
+1 received by user: 461


  Reply # 1817474 9-Jul-2017 20:38
One person supports this post
Send private message quote this post

Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

20176 posts

Uber Geek
+1 received by user: 3780

Trusted
Subscriber

  Reply # 1817503 9-Jul-2017 21:40
Send private message quote this post

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

 

How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?





Richard rich.ms

 
 
 
 


1304 posts

Uber Geek
+1 received by user: 461


  Reply # 1817511 9-Jul-2017 22:02
One person supports this post
Send private message quote this post

richms:

 

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

 

How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?

 

 

The difference is the genuine Spark calls won't ask you for credit card info etc. But I'd imagine those scams aren't doing favours to the Proactive Assurance team. 


6430 posts

Uber Geek
+1 received by user: 1567


  Reply # 1817553 10-Jul-2017 06:59
Send private message quote this post

richms:

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.


How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?



I don't think I've ever seen that statement - do you have a linke?



354 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1817755 10-Jul-2017 12:01
Send private message quote this post

I more meant in the terms of plans, added value and pricing, I remember Jason saying this is in a media segment, I just asking as apart from when spark was initially launched, Spark have not really been the pack leader, the recent change with Vodafone and the AB's made me think of this point. Have to say the All Blacks App looks pretty cool.

 

As a side point gotta love the propaganda from Spark in that they say Vodafone and 2 Degrees are a sinking ship, however that makes the mind boggle as how can a company that is supposedly in not great shape, afford to be the official sponsor to not only only the Vodafone Warriors but the All Blacks, the Black Ferns, the All Blacks Sevens, the Black Ferns Sevens and the Maori All Blacks as per the statement on the Vodafone website.


1304 posts

Uber Geek
+1 received by user: 461


  Reply # 1817760 10-Jul-2017 12:05
Send private message quote this post

NonprayingMantis:
richms:

 

DarkShadow: Every single one of Sparks DSL connections are monitored, and if there's any problems the customer will be proactively contacted to resolve the issue.

 

 

 

How does that go down against the "spark will never call you out of the blue" statements in regard to spaming scam calls?

 



I don't think I've ever seen that statement - do you have a linke?

 

I think he missed the second part of the statement. The full statement is "The most important thing to know is Spark will never call you out of the blue and ask for personal details like bank account, credit card, or internet banking details."


1129 posts

Uber Geek
+1 received by user: 229


  Reply # 1817780 10-Jul-2017 12:41
One person supports this post
Send private message quote this post

kornflake:

 

As a side point gotta love the propaganda from Spark in that they say Vodafone and 2 Degrees are a sinking ship

 

 

I'd love to see a link to that . I cant image Spark making that sort of comment publicly (unless they wanted to be sued)

 

:-)


'That VDSL Cat'
6421 posts

Uber Geek
+1 received by user: 1225

Trusted
Spark
Subscriber

  Reply # 1818892 10-Jul-2017 14:39
One person supports this post
Send private message quote this post

Seems this thread got missed off GZ Live.

 

 

 

Currently I'm sitting within the Proactive area of Spark, So more than happy to answer comments on that.

 

in terms of the Statement above, remember to read the whole story.

 

 

The most important thing to know is Spark will never call you out of the blue and ask for personal details like bank account, credit card, or internet banking details.

 

 

 

 

In terms of proactive there are many means of outbound contact, be it Email, SMS or a phonecall.

 

Having taken many outbound calls i can certainly say, Yes there are some customers who are unsure and rightfully so.. If anyone receives one of  these calls, they are more than welcome to confirm with the Engineer hey, What's my account number, Last bill or whatever..

 

There are many identifying factors you as a customer set while signing up to verify yourself when calling in... This can work as a Two way street without limits - Ofcourse there is things inplace to prevent social engineering.

 

 

 

In terms of monitoring, Just so it's not mistaken, This is not any monitoring on the type of data you use, it comes down to issues with connections.

 

I won't go into listing things currently automatically picked up as Quite honestly this would be an incomplete statement within the year.

 

 

 

Jasons announcement does not only cover my team too.

 

Happy to answer any questions within reason however..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38


Kiwibank wastes $90 million on software – Reseller News
Posted 1-Sep-2017 13:45



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.