Weird Xtra webmail login problems

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FineWine

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Nurse (R)

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#217864 16-Jul-2017 11:10

Couldn't decide where to post this so mod's please move if necessary.

Twice now in two weeks when using Firefox 54.0.1 for Mac and I try to log into my xtra webmail account after entering my correct details and below is what comes up from the link: https://webmail.xtra.co.nz/appsuite/ (the 3 alternating light grey 'working' dots are present also)

Now this appears to be my Geekzone log-on and it sometimes includes my user name and password. No matter how I go to this site; bookmark, google, 1Password or manually it comes up with what you see below. I have cleared my FF cache & history in its entirety, it still happens. BUT this does not happen in Safari.

Very weird stuff - your thoughts please

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

yitz

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#1823244 16-Jul-2017 13:16

See what you get when you run Firefox in Safe Mode

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

FineWine

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Nurse (R)

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#1823270 16-Jul-2017 15:12

Yep should have thought of that myself. Had to totally refresh FF from scratch - all customisations and reload all extensions and redo all preferences. All is zippity-do-dah now, better than before. You just don't notice things, slowness etc, till a refresh.

Of course you have to remember that Mozilla is in the process of changing how Add-ons/Extensions are going to work . From FF 57 onwards they will be WebExtensions and between FF 54 till then legacy Add-ons may start to run into difficulty with them running smoothly on the latest multiprocess FF engine. (and that folks is the depth of my knowledge on that topic)

Thanks

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.