Bad weather, internet connection drops randomly

Forums › Spark New Zealand (including Skinny and BigPipe) › Bad weather, internet connection drops randomly

Starkey

67 posts

Master Geek

#217901 17-Jul-2017 19:48

Im in the Hawkes Bay we had some bad weather end of last week,noticed during the weekend and upto today my net keeps dropping my DSL light goes off and then comes back after 30 odd secs ive dropped atleast 7 times since 5pm ive checked changed filters etc turned modem on and off it does it randomly so its hard to set a pattern to it.

Modem is a standard Spark Huawei HG630b naked VDSL line ive also noticed when it drops sometimes the line speed is completely different my last drop.

Napier to Hastings speed test

http://www.speedtest.net/result/6461338604.png

Line standard VDSL2

Downstream line rate (kbit/s) 10431

Upstream line rate (kbit/s) 865

Downstream SNR (dB) 13.4

Upstream SNR (dB) 9.2

Downstream line attenuation (dB) 23.2

Upstream line attenuation (dB) 20.9

Downstream output power (dBmV) 18.7

Upstream output power (dBmV) 7.1

Downstream CRC 8

Upstream CRC 1538

Downstream FEC 148

Upstream FEC 6553

RunningMan

5975 posts

Uber Geek

#1824027 17-Jul-2017 19:51

This has @hio77 written all over it;-)

hio77

'That VDSL Cat'
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Spark

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#1824030 17-Jul-2017 19:56

RunningMan:

This has hio77 written all over it;-)

Indeed it does.

Likely your looking at a wet line, corroded link or loose joint.

As a real quick test, if you have a Landline phone laying around, plug it in and see what the dailtone is like - Spark naked lines are technically toll-bared phonelines.

@starkey sounds like you have done a fair bit of troubleshooting there.

If you have spoken to the helpdesk, DM me your Ticket number.

I'm happy to have a look directly, this will likely be Lower priority than my usual job for obvious reasons though, DM me your line number preferably and contact details, i'll see if i can't lock down some key figures for action while i'm waking up :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Starkey

67 posts

Master Geek

#1824036 17-Jul-2017 20:06

Ok cool sent ya my details

About the line it is kinda crackly but its always been like that

Taken just now speed is full speed now

http://www.speedtest.net/result/6461391287.png

Line standard VDSL2

Downstream line rate (kbit/s) 34264

Upstream line rate (kbit/s) 7081

Downstream SNR (dB) 11.6

Upstream SNR (dB) 5.7

Downstream line attenuation (dB) 19.4

Upstream line attenuation (dB) 10.4

Downstream output power (dBmV) 14.5

Upstream output power (dBmV) 6.7

Downstream CRC 0

Upstream CRC 1

Downstream FEC 3

Upstream FEC 162

So yeah i think its line related like you mentioned

hio77

'That VDSL Cat'
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#1824042 17-Jul-2017 20:23

Scratch noise aligns perfectly with a contact.. varying noise quite clearly based on the movement of your attainables, once again typical of this sorta fault.

instantly jumps to a likely treatment :)

Gotta love being able to profile a fault in seconds...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Starkey

67 posts

Master Geek

#1824044 17-Jul-2017 20:29

Well im glad someones onto it lol

hio77

'That VDSL Cat'
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#1824047 17-Jul-2017 20:36

Starkey: Well im glad someones onto it lol

All part of what Sparks Proactive Assurance team is up to... I for one am excited for what the future holds, Proactively handling of faults is just the tip of the iceberg.

While i may fire out the logic off the back of my hand a insane amount of research goes into it!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.