Spark fibre issues in Chch this morning?

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steve98

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#218023 23-Jul-2017 08:17

Anyone else having severe speed issues this morning? Getting barely 1.5Mbps down out of my 100/20 fibre connection this morning. Upload speed is close to normal. Have power-cycled ONT / router and checked from several devices including wired ones.

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#1827428 23-Jul-2017 08:31

Normal here, Spark 100/20, Aidanfield

Talkiet

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#1827446 23-Jul-2017 09:27

No change in number of authenticated fibre users, no change in traffic patterns on links from the BNGs to the core or on the LFC handovers. So there's no widespread issue. You should log a job with the helpdesk if you're still experiencing issues.

(and both my fibre lines are normal - connected to ch-bng03)

Cheers -N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Goosey

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#1827453 23-Jul-2017 09:43

Im interested in which area of ChCh you are situated?

A lot of water in some parts of the city....

steve98

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#1827534 23-Jul-2017 12:10

Goosey:

Im interested in which area of ChCh you are situated?

A lot of water in some parts of the city....

I'm in a subdivision in Kaiapoi fed with Chorus fibre. Been on the phone to spark most of the morning. Tried swapping out modems, cable between ONT and modem, connected three devices wired direct to modem to rule out local cabling and not managing more than 1.6Mbps down, however getting about 13Mbps up. The Spark tech asked if he could remote into my machine, gave me a URL to download a remote access app and it was downloading at 4KB/s so gave up on that. In the end he logged a fault with Chorus. Little bit dubious about it being referred to Chorus... could the layer 2 really cause this kind of problem on a fibre connection?

Talkiet

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#1827535 23-Jul-2017 12:11

steve98:

Goosey:

Im interested in which area of ChCh you are situated?

A lot of water in some parts of the city....

I'm in a subdivision in Kaiapoi fed with Chorus fibre. Been on the phone to spark most of the morning. Tried swapping out modems, cable between ONT and modem, connected three devices wired direct to modem to rule out local cabling and not managing more than 1.6Mbps down, however getting about 13Mbps up. The Spark tech asked if he could remote into my machine, gave me a URL to download a remote access app and it was downloading at 4KB/s so gave up on that. In the end he logged a fault with Chorus. Little bit dubious about it being referred to Chorus... could the layer 2 really cause this kind of problem on a fibre connection?

Yes. Pm me your username and phone number as well as your current IP address please. I can't change anything but there's a couple of things I can check looking for obvious issues.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

steve98

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#1827538 23-Jul-2017 12:23

Talkiet:

steve98:

Goosey:

Im interested in which area of ChCh you are situated?

A lot of water in some parts of the city....

I'm in a subdivision in Kaiapoi fed with Chorus fibre. Been on the phone to spark most of the morning. Tried swapping out modems, cable between ONT and modem, connected three devices wired direct to modem to rule out local cabling and not managing more than 1.6Mbps down, however getting about 13Mbps up. The Spark tech asked if he could remote into my machine, gave me a URL to download a remote access app and it was downloading at 4KB/s so gave up on that. In the end he logged a fault with Chorus. Little bit dubious about it being referred to Chorus... could the layer 2 really cause this kind of problem on a fibre connection?

Yes. Pm me your username and phone number as well as your current IP address please. I can't change anything but there's a couple of things I can check looking for obvious issues.

Cheers - N

Cheers - have flicked you a PM

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Talkiet

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#1827541 23-Jul-2017 12:39

Certainly looks like something has gone wrong at about 2am this morning. Since then you've been having a significant number of reauthentications. Because we can't see all the Chorus logs I can't be clear about what's causing it but I can see that your line has had a steady rise in re-auths since about April. However you have until today had a reliable one per day which is really strange. There's no-one else on the same DSLAM card having a similar number of reauths but there are a couple of other users in the same street with an elevated number of reauths.

This all points to something most likely at the LFC level and I can see there has been an escalation raised to Chorus. Sorry there's not much more I can do. Let the Chorus escalation play out - they'll see the same (and better) info I have when they look at it.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

steve98

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#1827542 23-Jul-2017 12:44

Talkiet:

Certainly looks like something has gone wrong at about 2am this morning. Since then you've been having a significant number of reauthentications. Because we can't see all the Chorus logs I can't be clear about what's causing it but I can see that your line has had a steady rise in re-auths since about April. However you have until today had a reliable one per day which is really strange. There's no-one else on the same DSLAM card having a similar number of reauths but there are a couple of other users in the same street with an elevated number of reauths.

This all points to something most likely at the LFC level and I can see there has been an escalation raised to Chorus. Sorry there's not much more I can do. Let the Chorus escalation play out - they'll see the same (and better) info I have when they look at it.

Cheers - N

OK great, thanks for having a look at this. Hopefully Chorus will find the fault and fix it.

Talkiet

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#1827569 23-Jul-2017 13:06

FYI I have heard of another Fibre user in Kaiapoi experiencing very very similar symptoms to yourself... They are on 2D however. So yeah, pointing more towards the LFC. I'm sure they'll deal with it as soon as possible but consider the amount of cleanup they will have to do after the showers we've just had!

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Oblivian

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#1827570 23-Jul-2017 13:07

Heh, Its Kaiapoi

2Degrees same deal noted since 930. Most the grannies round here wont notice TCP timeouts and sub 1mbit connection. But Netflix sure does!

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Oblivian

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#1827571 23-Jul-2017 13:09

Also like how you can see an internal task raised, yet nada on the notification page(s) for a similar status, leading to more calls to a HD with likely less staff being a weekend. FAAAILLLL

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steve98

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#1827576 23-Jul-2017 13:20

Oblivian:

Heh, Its Kaiapoi

2Degrees same deal noted since 930. Most the grannies round here wont notice TCP timeouts and sub 1mbit connection. But Netflix sure does!

Reply from 8.8.8.8: bytes=32 time=37ms TTL=60
Reply from 8.8.8.8: bytes=32 time=39ms TTL=60
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Jase2985

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#1827577 23-Jul-2017 13:20

Oblivian:

Also like how you can see an internal task raised, yet nada on the notification page(s) for a similar status, leading to more calls to a HD with likely less staff being a weekend. FAAAILLLL

happens all the time, even if a whole cabinet is out they most often wont put it on their site. pretty crap really.

Oblivian

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#1827580 23-Jul-2017 13:33

steve98:

Oblivian:

Heh, Its Kaiapoi

2Degrees same deal noted since 930. Most the grannies round here wont notice TCP timeouts and sub 1mbit connection. But Netflix sure does!

Reply from 8.8.8.8: bytes=32 time=37ms TTL=60
Reply from 8.8.8.8: bytes=32 time=39ms TTL=60
Reply from 8.8.8.8: bytes=32 time=37ms TTL=60
Request timed out.
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Oblivian

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#1827582 23-Jul-2017 13:35

Jase2985:

Oblivian:

Also like how you can see an internal task raised, yet nada on the notification page(s) for a similar status, leading to more calls to a HD with likely less staff being a weekend. FAAAILLLL

happens all the time, even if a whole cabinet is out they most often wont put it on their site. pretty crap really.

I laughed when I saw their cell cabinet on the corner of new brighton and Locksley half submerged with no mention. Preeeettyyy sure it would stop working.

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