Need credit on top of minutes given by plan to even call 222 to check messages?

Forums › Spark New Zealand (including Skinny and BigPipe) › Need credit on top of minutes given by plan to even call 222 to check messages?

kendo

213 posts

Master Geek

#220114 26-Jul-2017 18:29

Today someone called and left a voice message. I called 222 to check it only to hear "you dont have enough credit". Thought that was odd so I called my friend since my plan showed I have 50 mins left. I called him fine, still couldnt get through to 222. Had to top up($5 min) and have additional credit on my account, apart from the minutes my plan gives me just to check my messages on skinny. Whats up with that?

Behodar

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#1831778 26-Jul-2017 18:38

Calling voicemail costs 18c (per call, not per minute). It doesn't come out of your minutes.

thecatsgoolies

414 posts

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#1831796 26-Jul-2017 19:10

@kendo Yes all covered on the skinny website if you are not on a plan that includes calls to Voicemail then 18 cents per call

https://www.skinny.co.nz/pricing/rates/

Voicemail rates

You’'ll be charged 18c per call to our voicemail service, regardless of if you’'re on standard rates or a Combo (except the $46 Combo).

richms

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#1831829 26-Jul-2017 20:06

Change to the voicemail that doesnt let people leave messages and not have to deal with it again.

Richard rich.ms

kendo

213 posts

Master Geek

#1833794 30-Jul-2017 15:43

thecatsgoolies:
@kendo Yes all covered on the skinny website if you are not on a plan that includes calls to Voicemail then 18 cents per call

https://www.skinny.co.nz/pricing/rates/

Voicemail rates

You’'ll be charged 18c per call to our voicemail service, regardless of if you’'re on standard rates or a Combo (except the $46 Combo).

Thats terrible

Sam91

620 posts

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#1833799 30-Jul-2017 16:01

Voicemail is free with Skinny Direct. One of the Skinny Direct combos may suit your usage better.

Linux

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#1833806 30-Jul-2017 16:33

@kendo why is it terrible? They make the charges clear and Voicemail platforms are not free to run

Linux

Jase2985

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#1833819 30-Jul-2017 17:27

Linux:

@kendo why is it terrible? They make the charges clear and Voicemail platforms are not free to run

Linux

and the have the option to turn off voicemail so you dont have to check it

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NightStalker

314 posts

Ultimate Geek

#1833831 30-Jul-2017 17:49

Trick I saw elsewhere
Try using the "check voicemail from another number option". eg land line etc
https://support.skinny.co.nz/article.php?id=51

specifically >> "You can check your voicemail by dialling 222 from your Skinny mobile or 0204VOICEM from another number."
Haven't checked but I think 0204VOICEM = 0204 864236

Unless skinny has some smarts in their network then it should work and use your allocated minutes

dm2000

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#1833832 30-Jul-2017 17:55

NightStalker:

*** snip ***

Haven't checked but I think 0204VOICEM = 0204 864236

Unless skinny has some smarts in their network then it should work and use your allocated minutes

I just tried that from my Skinny phone. It deducted 18c.

NightStalker

314 posts

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#1833904 30-Jul-2017 20:07

dm2000:

NightStalker:

*** snip ***

Haven't checked but I think 0204VOICEM = 0204 864236

Unless skinny has some smarts in their network then it should work and use your allocated minutes

I just tried that from my Skinny phone. It deducted 18c.

NOTE: I'm not a skinny user but I have seen that trick used elsewhere other networks/countries

It might need the country code added to it.
https://support.skinny.co.nz/article/how-do-i-access-my-voicemail-from-overseas-156.html

failing that I guess the skinny network does have some smarts built into it

dm2000

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#1833909 30-Jul-2017 20:21

I dialed the number as +64, so that doesn't help unfortunately.

richms

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#1833944 30-Jul-2017 21:51

can you call yourself and mash * while your rambling outgoing message is ongoing?

Richard rich.ms

geocom

594 posts

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#1833954 30-Jul-2017 22:11

Simple Fix Setup a 2talk or ISP provided SIP service or similar account and setup Call Forwarding on your cell for when busy, when unanswered, when unreachable. Has more features and also gives you the option to pickup from another device.

Geoff E