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Topic # 220294 3-Aug-2017 19:23
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So my parents got convinced to move from old copper landline to a wireless mobile router that they can plug their phone into. Spark is trying to get plain old landline users off the copper network. Was working ok, but....

Today I tried calling from my 'landline' number. I just heard music playing. No ringing sound at all. Figured maybe the new system had some sort of call waiting thing so hung up.
Tried calling half an hour later - same thing.
Called from my mobile - went straight to voicemail.
Tried an hour or so later from landline - no ringing sound, but parents answered. Said it had been making a different ringing sound lately but they thought it was working ok.
I suggested they reboot the wifi router thing. Tried calling them again from my landline - again no ringing tone, just music played in my ear, but parents hear phone ringing and picked up.

Suggested they call spark.

Anyone got any ideas?




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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gzt

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  Reply # 1836875 3-Aug-2017 22:09
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Do they have good mobile data reception in that area?

Edit: signal check?



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  Reply # 1836926 4-Aug-2017 07:20
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Yes. Full signal. It does appear to ring their end as far as I can work out if they are called from a landline. The caller just hears music and no ring tone. From a mobile it goes straight to voicemail.




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  Reply # 1837057 4-Aug-2017 11:05
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Hi @robjg63

 

I have discussed this with one of our fixed wireless experts and he'd like to look into this for you. Can you please send me a private message with your account number, name and contact details, and he will be in touch with you to see if he can be of any assistance.

 

Many thanks,

 

Simon

 

Spark Platforms

 

 




The views expressed by me are not necessarily those of my employer Spark NZ Ltd

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  Reply # 1837067 4-Aug-2017 11:20
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"Wireless landline", isn't that an oxymoron?




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  Reply # 1837075 4-Aug-2017 11:34
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Wheelbarrow01:

 

Hi @robjg63

 

I have discussed this with one of our fixed wireless experts and he'd like to look into this for you. Can you please send me a private message with your account number, name and contact details, and he will be in touch with you to see if he can be of any assistance.

 

Many thanks,

 

Simon

 

Spark Platforms

 

 

 

Have PM'd you the details - hope it makes sense!





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



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  Reply # 1837081 4-Aug-2017 11:36
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DarthKermit:

 

"Wireless landline", isn't that an oxymoron?

 

 

Yes - But the description is not really wrong.

 

Spark are starting to use 3G/4G Huawei routers with a VOIP/POTS port to replace the old copper landline service.

 

So you effectively have a 'landline' number ported over to a VOIP service.





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  Reply # 1837088 4-Aug-2017 11:47
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robjg63:

 

DarthKermit:

 

"Wireless landline", isn't that an oxymoron?

 

 

Yes - But the description is not really wrong.

 

Spark are starting to use 3G/4G Huawei routers with a VOIP/POTS port to replace the old copper landline service.

 

So you effectively have a 'landline' number ported over to a VOIP service.

 

 

Sparks wireless BB service is Only over 4G.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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