Insurance Cancelled

Forums › Spark New Zealand › Insurance Cancelled

Jono

68 posts

Master Geek

# 22097 16-May-2008 15:01

So over the last 4-5 years ive claimed insurance on my telecom phone 3 times.
1 Stolen
1 Lost
1 Water damaged (doh!)

Anyway from the most recent one i just recived a letter in the post from Telco (the insurance company) saying that due to my claims history my policy has been cancelled.

Which i guess is fair enough and insurance is at their discretion.

My phone has dropped in value anyway so im not too gutted.

So anyway all you people on Telecom and insurance look after your phones!!

Im just wondering what happens if i ever sell my phone and number to someone and they buy a brand new phone and wish to get mobile insurance? Will they be allowed or is the phone number "blocked" from getting insurance.

nzbnw

2366 posts

Uber Geek

Trusted

Spark

# 131272 16-May-2008 15:13

A new customer should be fine to get mobile insruance even with your existing number.

nzbnw

Jono

68 posts

Master Geek

# 131405 17-May-2008 11:11

Excellent, a frined or family member might take over my number from me in a years time and would look to be purchasing an expensive telecom phone with insurance.

mobygeek

307 posts

Ultimate Geek

# 132134 20-May-2008 18:24

Get the number in the new name. One thing that's good is that you got a letter and are aware of not having insurance anymore. We often get customers in-store claiming they didn't know. So, now I know that Telecom does notify customers of cancelled insurance...

Jono

68 posts

Master Geek

# 132156 20-May-2008 20:03

How do i put the account in a new name? Is there a transfer of ownership type form or similar instore or online?

Isnt phone insurance only an option when a "new" phone is purchased?

Cheers

nzbnw

2366 posts

Uber Geek

Trusted

Spark

# 132216 20-May-2008 22:35

*Jono*: How do i put the account in a new name? Is there a transfer of ownership type form or similar instore or online?

Isnt phone insurance only an option when a "new" phone is purchased?

Cheers

To transfer ownership, you can call 123/126 or visit a Telecom Store or Dealer. Mobile insurance can only be added at the time of connection or upgrade, and ONLY covers the account holder and NOT any users (unless it is a business account).

nzbnw

mobygeek

307 posts

Ultimate Geek

# 132400 21-May-2008 20:42

*Jono* - I was assuming your phone would be upgraded at the time of change of responsibility...