Global Gateway - Latency + Packet drops to AWS Sydney

Forums › Spark New Zealand (including Skinny and BigPipe) › Global Gateway - Latency + Packet drops to AWS Sydney

michaelmurfy

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#223043 9-Sep-2017 18:53

Just noticed something a bit weird with Global Gateway / Amazon AWS Sydney - seeing packet drops upwards of 75% and increased latency (gone from 30ms to 65ms).

This is from multiple connections (Spark, BigPipe) - other ISP's appear to be unaffected. Also has made services like Snapchat incredibly slow to use (such drama) but most importantly to me I have a bunch of servers in AWS that are almost impossible to work on right now.

Anyone else notice anything? For an example of this occurring try accessing either gpforums or bigpipes website from a Spark / BigPipe connection.

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#1861492 9-Sep-2017 18:58

My wife has been complaining of slowness on her Android device but I've noticed nothing on my MBP, on Spark

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Sphyre

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#1861506 9-Sep-2017 19:28

Have noticed this here as well. Massive lag when trying to play PUBG, whose servers are hosted on AWS. Also can't watch things on gfycat.

On spark fibre.

michaelmurfy

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#1861521 9-Sep-2017 19:39

Ah yes gfycat is unusable for me too.

Abo

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#1861525 9-Sep-2017 20:00

Yea affecting me on Bigpipe as well - it seems to be only between spark/bigpipe and Telstra in Sydney... vodafone in sydney seems ok.

Also affecting battlenet as well as anything else aws

hio77

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#1861527 9-Sep-2017 20:01

testing here, aws sydney latency is about as expected over spark and vf.

gfycat seems to be just as sluggish over both networks.

Past that though @Talkiet would be best here to indicate anything, I'd suspect there is a cut along the way or something of the likes...

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Talkiet

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#1861529 9-Sep-2017 20:07

Sorry guys, I'm effectively offline this weekend. I have 2 days of motorsports during the day, and shifting house during the evenings.

I might get a chance to look early tomorrow morning but I doubt it. If you haven't already, please log an incident - often these sort of issues that may be upstream from our network won't get noticed unless people tell us about them through proper channels...

It's not feasible to test to every point on the Internet and while AWS is a big thing, it's still part of the Internet.

Cheers - N

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hio77

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#1861531 9-Sep-2017 20:09

Talkiet:

Sorry guys, I'm effectively offline this weekend. I have 2 days of motorsports during the day, and shifting house during the evenings.

We all need a break and a weekend every so often!

There are others out there! your simply the one about here :)

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Talkiet

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#1861535 9-Sep-2017 20:14

Having said that, I have just been speaking to someone and they are going to make noises at the right people...

Cheers - N

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r2b2

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#1861548 9-Sep-2017 20:33

michaelmurfy:

Just noticed something a bit weird with Global Gateway / Amazon AWS Sydney - seeing packet drops upwards of 75% and increased latency (gone from 30ms to 65ms).

Was just coming here to see if anyone else was having issues - I've been having issues all day getting to at least two Cloudfront IPs (the ones used for download.docker.com and download-cf.jetbrains.com). Its not fun get 0-4kb/s when trying to download 200/300Mb files :(

My latency to Cloudfront has been more like 75-85ms.

wazzageek

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#1861550 9-Sep-2017 20:39

I had an issue connecting to AWS Tuesday night ... rebooted the router and wandered off for a bit, seemed to work correctly following that. mtr showed a different route being used post reboot. pre-reboot I saw traffic going through NTT, whose network status page at the time was saying there was a problem with the GIN network due to a submarine cable fault.

Frustratingly enough, my fanpass has just died as well. (Both issues on BigPipe)

timmmay

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#1861555 9-Sep-2017 20:53

You can always run the Speedtest for AWS (which takes ages) or CloudPing (fast). On 2deg I'm getting 48ms ping to Sydney, which is a touch higher than I'd expect, but not bad.

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r2b2

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#1861566 9-Sep-2017 21:09

timmmay:

You can always run the Speedtest for AWS (which takes ages) or CloudPing (fast). On 2deg I'm getting 48ms ping to Sydney, which is a touch higher than I'd expect, but not bad.

Cloudping didn't show anything untoward but I'm not sure how in depth a check it is. Speedtest for AWS however was quite eye-opening. Amazon Cloudfront Downlink tests all failed with a latency of 80.5 whilst ap-southeast-2 failed the first Downlink test and only passed on 2 out of the 8 tests for the other downlink tests with a speed of 0.3Mb/s. Latency was 570.

Compare this to us-east-1 which had a downlink of 1.03Mb/s and 9.84Mb/s respectively and latency of 616.5.

tl;dr, definitely something poked with getting to AWS Southeast...

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#1861581 9-Sep-2017 21:25

a ton of sites that use aws in sydney are slow, bigpipes own site, lightbox, had to give a buddy access to an au VPN to play PUBG tonight

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#1861585 9-Sep-2017 21:41

Yep i'm seeing 62ms ping to Overwatch servers (roughly double) and massive packet loss. AirNZ/Bigpipe website takes 3-5mins to load (both hosted on AWS).

michaelmurfy

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#1861724 10-Sep-2017 10:49

Still doesn't appear to be too happy today.

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