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Topic # 223064 11-Sep-2017 09:36
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From today, Spark mobile customers can choose to have their unused data and minutes roll over. Customers who move onto one of the new packs or plans can now roll over up to a total of 3.5GB and 500 minutes, giving them more choice as to when they use their data and minutes.

 

Clive Ormerod, GM Customer and Marketing for Spark explains, “Following the launch of our Unlimited mobile plan for $79.99, we wanted to do something more that could benefit all our customers.

 

“Over the past year we’ve added up to 60% more data across our mobile plans, and thrown in access to popular streaming services Lightbox and Spotify, but something our customers have never stopped asking us for is Rollover – so now we’re giving it to them.

 

“On these new packs and plans, every Spark mobile customer has the freedom to be more flexible with how they use their precious data.”

 

Ormerod said that in the past, activities like web browsing or social media scrolling tended to use a more consistent amount of data. Now, with the introduction of apps, data-hungry video and an increasingly rich online browsing experience, customers’ data use was more variable and their mobile services need to reflect that.

 

“Our customers don’t want to accidentally use all their data because their social networks posted more video selfies, or a bunch of high spec files came through from a colleague. With Rollover, our customers can keep up to 3.5GB of unused data for the times they need a little more – something that’ll be especially useful coming into summer.”

 

To accommodate Kiwis’ growing appetite for mobile data, Spark has injected $383 million into its mobile network over the last three years, providing greater capacity and enabling New Zealanders to do more with their data than ever before.

 

Spark customers who want to get Rollover data and minutes can make the switch to one of the new plans or packs through the MySpark app, online at spark.co.nz or by calling 0800 800 123. Those who want to remain on their current pack or plan don’t need to do anything. 

 

  • Rollover data and minutes is available only with a new Spark mobile Rollover pack or plan. Customers can roll over up to a total of 3.5GB and 500 minutes. Rolled over minutes and data expire after 12 months. Mobile Extras do not roll over.
  • The new Pay Monthly Rollover plans include complimentary Spotify Premium, Lightbox and 1GB of free Spark WiFi per day. Note, complimentary Spotify Premium and Lightbox are not available to users added to an account via the $29.99 ‘add a person to your plan’ option.
  • The new Prepaid Rollover packs run on a four week cycle and include half price Spotify Premium and 1GB free WiFi each day.
  • Anyone wanting to stay on their current pack or plan, instead of a new Rollover option, can do so. Pay Monthly customers don’t need to do a thing to stay on the plan they have. The easiest way for Prepaid customers to ensure nothing changes, is to set their pack to auto renew each month.
  • New mobile Extras include data increases (1GB for $15 or 2GB for $20) and a price drop on the $15 Talk Boost (previously $20), along with a new Talk and Text option of 50 NZ minutes and 1000 NZ texts for $9. Mobile Extras do not roll over. 





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  Reply # 1862146 11-Sep-2017 09:48
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https://www.spark.co.nz/shop/mobile-plans/prepaid.html

 

Old Plans: https://web.archive.org/web/20170724041659/https://www.spark.co.nz/shop/mobile-plans/prepaid.html

 

Disappointing plans..

 

  • now with 28 day rollover
  • caps on the rollover minutes/data amount
  • No longer includes full spotify on any plans
  • Minutes went up but no increases in data

 

 

 

 

 


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  Reply # 1862147 11-Sep-2017 09:50
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skewt:

 

https://www.spark.co.nz/shop/mobile-plans/prepaid.html

 

Old Plans: https://web.archive.org/web/20170724041659/https://www.spark.co.nz/shop/mobile-plans/prepaid.html

 

Disappointing plans..

 

  • now with 28 day rollover
  • caps on the rollover minutes/data amount
  • No longer includes full spotify on any plans
  • Minutes went up but no increases in data

 

 

 

 

 

 

 

I'm disappointed in the 28 days as well down from the old calender month roll over..





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  Reply # 1862150 11-Sep-2017 09:53
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28 days is the way all the plans are going these days

 

Linux


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  Reply # 1862151 11-Sep-2017 09:54
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The loss of free Spotify and the 1GB socialiser means I will not be changing. I do find the socialiser tends to be under utilised for FB, but is great for streaming Spotify without using my main data.


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  Reply # 1862152 11-Sep-2017 09:57
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skewt:

 

https://www.spark.co.nz/shop/mobile-plans/prepaid.html

 

Old Plans: https://web.archive.org/web/20170724041659/https://www.spark.co.nz/shop/mobile-plans/prepaid.html

 

Disappointing plans..

 

  • now with 28 day rollover
  • caps on the rollover minutes/data amount
  • No longer includes full spotify on any plans
  • Minutes went up but no increases in data

 

 

 

 

 

 

 

 

 

same - one of the main reason for spark is spotify - if i lose the current plan, then i would be looking at other providers, with only 50% spotify the other providers look better.


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  Reply # 1862155 11-Sep-2017 10:09
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Spark prepay with discounted Spotify works out to $337 per year, and it sounds like a hassle to use a discount code for Spotify. Skinny gives you 1GB data instead of 750MB, AU text included, less calls, works out to $388, so $50 more a year.

 

I was all set to change to Spark prepay today, but with these new plans I probably won't bother. Wish I'd done it Friday but I got busy.





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  Reply # 1862156 11-Sep-2017 10:09
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I have to stay that the "50% off spotify" thing is kind of confusing if you are prepay or shared due to the 28 days.

 

Also the bonus data not applying to shared devices or roll over is disappointing as well.


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  Reply # 1862158 11-Sep-2017 10:11
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bagheera:

 

 

 

same - one of the main reason for spark is spotify - if i lose the current plan, then i would be looking at other providers, with only 50% spotify the other providers look better.

 

People seem to forget that unless if they're ditching Spotify this is still good value. There is no other provider in NZ with a music addon. Yes, there are "better" providers (looking at you Skinny) but you'll then be paying $14 for Spotify too.





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  Reply # 1862160 11-Sep-2017 10:14
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And Spotify doesn't seem to mind being installed on multiple devices. My freebie Spark Spotify is configured on all 4 Amazon Echo's in the house, as well as my mobile.

 

 


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  Reply # 1862162 11-Sep-2017 10:16
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Linux:

 

28 days is the way all the plans are going these days

 

Linux

 

 

Doesn't mean it's good though.  Basically a price rise. 





Regards,

Old3eyes


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  Reply # 1862172 11-Sep-2017 10:32
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Looking at Spark today it seems to me you still get Spotify and Lightbox on the rollover plans (I'm looking at the 7.5Gb plan).

 

Have kids' phones on 2D and VF, and next year kid#3 will need a phone. Looked at Spark's shared plans... they cost $30 per sharer WTF? They can get a really good prepay deal for $19 why would anyone want to pay $30? Surely you should enjoy a discount for adding sharers, not pay a premium?

 

 


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  Reply # 1862173 11-Sep-2017 10:32
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Reading the T&C's on the spark website, I would like to know exactly what the following means "Offer includes Spotify Premium single account only, and is limited to one subscription per Spark customer". Does this mean that if you have multiple plans on the one account with the Spotify 50% perk, as per the T&C's only one subscription will be covered with the 50% discount? can be seen here https://www.spark.co.nz/spotify 

 

I know this is the case with lightbox, as when I was trying to obtain a second LB voucher code it would error, a quick call to Sparks Customer Care to be told that only one subscription per account is allowed at no cost, no matter how many eligible plans were sitting on the same account number. As multiple accounts can sit under the one "Customer" number, it would be great for some clarity on the new Spotify 50% offering. Hopefully I am just been paranoid!

 

*Edited* My Apologies the link i should have posted in the above is https://www.spark.co.nz/spotify (have amended this) he bit in bold above in visible when one expands the "Things you should know" option. 


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  Reply # 1862178 11-Sep-2017 10:40
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johny99:

 

Reading the T&C's on the spark website, I would like to know exactly what the following means "Offer includes Spotify Premium single account only, and is limited to one subscription per Spark customer". Does this mean that if you have multiple plans on the one account with the Spotify perk, as per the T&C's only one subscription will be covered? can be seen here https://www.spark.co.nz/help/other/terms/offers/spotify-on-spark-plan-terms/ 

 

I know this is the case with lightbox, as when I was trying to obtain a second LB voucher code it would error, a quick call to Sparks Customer Care to be told that only one subscription per account is allowed at no cost, no matter how many eligible plans were sitting under the same account number. As multiple accounts can sit under the one "Customer", it would be great for some clarity on the new Spotify offering. Hopefully I am just been paranoid!

 

   

 

Hard to follow what they are saying there, but I have two mobiles on my Spark account - wife and myself, and they both got the Spotify perk with separate activations and separate account names.

 

 


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  Reply # 1862185 11-Sep-2017 10:54
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kryptonjohn:

 

Looking at Spark today it seems to me you still get Spotify and Lightbox on the rollover plans (I'm looking at the 7.5Gb plan).

 

Have kids' phones on 2D and VF, and next year kid#3 will need a phone. Looked at Spark's shared plans... they cost $30 per sharer WTF? They can get a really good prepay deal for $19 why would anyone want to pay $30? Surely you should enjoy a discount for adding sharers, not pay a premium?

 

 

 

 

I too can't believe the Spark $29 price. Vodafone only charge $19 for additional users and there is a retention deal that's only $10 per user.

 

As I posted about a few days ago the family / group plan is something being pretty well ignored in the NZ market yet is huge elsewhere. It's completely untapped so far.

 

 


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  Reply # 1862189 11-Sep-2017 10:58
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sbiddle:

 

kryptonjohn:

 

Looking at Spark today it seems to me you still get Spotify and Lightbox on the rollover plans (I'm looking at the 7.5Gb plan).

 

Have kids' phones on 2D and VF, and next year kid#3 will need a phone. Looked at Spark's shared plans... they cost $30 per sharer WTF? They can get a really good prepay deal for $19 why would anyone want to pay $30? Surely you should enjoy a discount for adding sharers, not pay a premium?

 

 

 

 

I too can't believe the Spark $29 price. Vodafone only charge $19 for additional users and there is a retention deal that's only $10 per user.

 

As I posted about a few days ago the family / group plan is something being pretty well ignored in the NZ market yet is huge elsewhere. It's completely untapped so far.

 

 

 

 

I got caught out by the $29 cost when I added another share onto my plan, the only thing I could figure out with it is that it came with its own spotify addon so I'm guessing that is how they justify the cost


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