Slow Netflix and Youtube

Forums › Spark New Zealand (including Skinny and BigPipe) › Slow Netflix and Youtube

rendezvous

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#223119 13-Sep-2017 18:54

We're on spark Fribe Max, and I've noticed he last couple of weeks that Netflix takes a long time to start splaying an episode recently, and YouTube often stops and buffers part way through a video. Previously he were both more or less instant with no buffering. Has anyone else noticed similar?

Jase2985

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#1864771 13-Sep-2017 21:10

got examples of the youtube clips?

havent noticed anything on my spark VDSL connecion

hio77

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#1864778 13-Sep-2017 21:21

Examples would definitely be required.

also would be helpful to provide the node information for netflix (i forget the command to make it show) along with youtube (http://redirector.c.youtube.com/report_mapping )

I personally have seen no issues.

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Linux

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#1864816 13-Sep-2017 22:43

Are you using the Spark DNS or 3rd party?

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MikeAqua

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#1864977 14-Sep-2017 09:12

Ditto with our spark connection and Netflix. Though ours isn't a max speed connection performance has definitely dropped off.

For example I watched the Fistful of Dollars trilogy over the weekend on Netflix - all slow to start.

They are old movies so I was expecting poor resolution, but the pictures were very blocky at times.

This is via Chromecast over 2.4GHz wifi.

Mike

rendezvous

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#1864983 14-Sep-2017 09:27

The youtube report mapping returns this: 222.153.156.226 => tnz-akl3 (222.153.152.0/21)

I'm watching on an LG TV on 5 GHz wifi.

With Netflix the buffering animation staggers through the percentages until it finally reaches 100, taking several seconds. Previously you'd only see if for half a second or so. This seems to happen on old low definition titles as well as new HD or 4K ones. YouTube is a similar experience - buffering circle for a few seconds before the video plays, but then sometimes stopping part way through to buffer some more. It doesn't seem to be video specific, it happens with all titles.

I'm using Spark DNS

1101

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#1864990 14-Sep-2017 09:35

ah good point
Is this via wifi or chromecast .
If so, try via network cable .

For me, geting Youtube slowdowns just happens every now & then

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RaSu

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#1875488 1-Oct-2017 14:16

I have had similar problems since switching to Spark Fibre Max (approx. 2 weeks ago). Previously had a good VDSL connection. I can get a good connection to the spark server (and speedtest.net gives me around 700mb/s for this server). However, watching shows - (mainly on Neon) seem to fluctuate in image quality all the time. Also if I try and stream anything from overseas - I am getting very slow speeds (especially from the US). On speedtest.net testing most west coast USA servers only gives me 10Mb/s at most. Any suggestions as to what is going wrong?

LesF

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#1879392 8-Oct-2017 14:12

I have been renting movies on Youtube Movies. They have SD and HD options. I have found the HD versions to be unwatchable as they stutter and pause continuously.

This is on Fibre200 broadband, am I expecting too much of it?

--
Les

hio77

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#1879423 8-Oct-2017 15:07

LesF:

I have been renting movies on Youtube Movies. They have SD and HD options. I have found the HD versions to be unwatchable as they stutter and pause continuously.

This is on Fibre200 broadband, am I expecting too much of it?

Fibre 200 will do HD youtube very well, assuming your Internal network is up to par - EG, HD over WiFi could be a mix result depending on congestion, frequency etc.

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Talkiet

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#1879482 8-Oct-2017 18:46

There are no issues that I'm aware of with Netflix or Youtube... you're mapped to one of our many on-net nodes so I'm reasonably confident that it's not a CDN type issue.

One thing is that customers on static IP addresses are mapped slightly differently - so if you're on a static IP address, you can temporarily drop back to a dynamic by using the PPP username "NoStatic" (password whatever) and see if that changes the behaviour.

If you can check the behaviour on a wired PC as well, that might help diagnose any issues - I have seen strange things happen with TV clients.

Cheers - N

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