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4 posts

Wannabe Geek


Topic # 223269 21-Sep-2017 15:03
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Hello all

 

Hope someone can help with this

 

Been with spark for 6-7 years been using a Technicolor adsl modem (not sure on model sorry) since when first connected.

 

Moved house late last year and the new house i have been having really slow 1-2mbps internet with no disconnects, a few weeks ago i checked the status and notice a lot of errors and a mate told me i might need a new modem as they wear out and is a bit old.

 

I went out and bought a new TD-W8960N modem set it up instantly got 9-10Mbps was happy, broadband checker said i should get 12 thought it was close enough and left it.

 

Two days later get home and find out we lost internet, restart modem working again, then another two days again it did it again, that keep going till the end of the week.

 

Went back to the store and got a DSL-AC52U modem set it up worked ok then notice it was doing the same thing but it was reconnected by itself in a couple of mins of losing internet and the logs showed this.

 

Click to see full size

 

But as the week went on it was doing it more often, yesterday it did it four times. Did a full reboot and it has stopped for now but wanting to try to stop it from doing it again.

 

Here are some screens from the DSL-AC52U of the status

 

Click to see full size

 

Click to see full size

 

 

 

 


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  Reply # 1870313 21-Sep-2017 15:05
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Do you know if there is a master splitter in the new house?

 

Or are you using the in-line filters on all your phones/faxes/sky box etc?







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Wannabe Geek


  Reply # 1870321 21-Sep-2017 15:12
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As far as i know there is not a master filter in this house, i am only using one jack in the house and i have tired using two different filters one from each modem. They go jack to modem and phone and no noise on phone.


 
 
 
 


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  Reply # 1870333 21-Sep-2017 15:26
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Does not matter if you are using a single telephone jack point, If I was you isolate all the other telephone jack points / wiring in the house from the jack point the modem is plugged into

 

The less house wiring in the picture the better

 

Linux




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Wannabe Geek


  Reply # 1870345 21-Sep-2017 15:35
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would it be ok to just cut the wires going to the other jack point there is only one other point we don't use as it has no power nearby?


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  Reply # 1870346 21-Sep-2017 15:36
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Cruentustigris:

 

would it be ok to just cut the wires going to the other jack point there is only one other point we don't use as it has no power nearby?

 

 

I would not cut but get the proper tool to do the work

 

Linux


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  Reply # 1870376 21-Sep-2017 16:36
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Graphs look pretty smooth, however if it is dropping a ton, i'm happy to take a look.

 

 

 

I'm assuming ofcourse you have spoken to faults already, flick me your case number.

 

Otherwise i'll run a few tests and see where we are at.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Wannabe Geek


  Reply # 1870396 21-Sep-2017 17:08
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have sent you a msg hio77, 

 

dropped 4 times yesterday, then 2 times the day before, then once i think the day before that

 

if you could look at that it would be great thanks, 


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