WXC VOIP on Spark HG630B Modem

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outdoorsnz

674 posts

Ultimate Geek

#223600 7-Oct-2017 16:42

Have new spark VDSL2 connection working at my parents place. That part is great. Spark HG630b modem with ethernet cable into WXC MP264 router.

They have a world exchange MP264 router that provides them with a VOIP phone connectivity. Their old connection was a local wireless dish on the roof connected to MP264 via WAN ethernet cable.

Even though all front LED lights on MP264 are green, can't receive incoming calls and very slow to dial out if at all.

So after talking to WXC support, he suggested I use the MP264 for the VDSL connection. Tried setting this up as per WXC support page and spark other modem settings. Rebooted. Powered off etc. Didn't seem to work and oddly enough, dsl light on the back wasn't lit up. Support wasn't that helpful / interested. He suggested I port the VOIP number to spark or switch VDSL2 to wxc.

Also factory reset MP264 router as I forgot the password. Confirmed all working correctly with old wireless lan cable. (still active). Also note cable not left in when trying to setup VDSL connection.

My questions are:

Can the WXC MP264 router work with other ISP providers? i.e. Is it locked to WXC only adsl/vdsl/fibre?
If not, can the spark HG630B router be configured to work with VOIP?
1. On Advanced - NAT - I tried enabling SIP ALG which showed the default VOIP port. Didn't work.
2. Is it a simple case of adding port forwarding for the VOIP port?

Thanks

Regards

Scott

RunningMan

8953 posts

Uber Geek

#1879144 7-Oct-2017 16:48

Only the voice section of the MP264 is locked to WxC - should be fine to reconfigure the xDSL side for another ISP. having said that, last time I set one up, they're not that intuitive, so it might be worth persevering to make sure you've got it right.

outdoorsnz

674 posts

Ultimate Geek

#1879148 7-Oct-2017 16:56

RunningMan:

Only the voice section of the MP264 is locked to WxC - should be fine to reconfigure the xDSL side for another ISP. having said that, last time I set one up, they're not that intuitive, so it might be worth persevering to make sure you've got it right.

I'm actually wondering if it is actually vdsl2 capable as they have had the router for good 3 years. Though wxc guy said it is.

RunningMan

8953 posts

Uber Geek

#1879159 7-Oct-2017 17:52

It can do ADSL, VDSL, or ethernet WAN.

outdoorsnz

674 posts

Ultimate Geek

#1879435 8-Oct-2017 16:02

RunningMan:

It can do ADSL, VDSL, or ethernet WAN.

Solved! Seems after doing a factory reset, the modem auto senses the connection type. Even though I did a reset, I must have either left the WAN cable in or not plugged the DSL cable after doing a factory reset.

So to anyone having the same problem. Make sure you have either DSL, WAN or Fibre cable plugin when doing a reset as it auto senses connection type. Didn't seem to work when editing manually. Wouldn't pick up DSL connection. Light was off.

Thanks

RunningMan

8953 posts

Uber Geek

#1879455 8-Oct-2017 16:44

Fairly sure the connection type can be changed without having to reset, but it isn't straightforward to do.