Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




75 posts

Master Geek


#224306 12-Nov-2017 11:01
Send private message

We are currently on ADSL getting speeds of around 8-10 mbps. Spark website said VDSL was available however when we applied for it we were informed that is isn't actually available. They are trying to get us to go 4g wireless....just wondering how people have been finding the service. How is speed and reliability? 


Filter this topic showing only the reply marked as answer Create new topic
28812 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1899541 12-Nov-2017 11:09
Send private message

Why was VDSL2 not available? What does the Chorus website say for your address?

 

VDSL2 will be a superior option if you can get it.

 

 

 

 

 

 


6006 posts

Uber Geek

Trusted
Lifetime subscriber

  #1899552 12-Nov-2017 11:41
Send private message

You are on ADSL2+ if you are getting those speeds, What do the ADSL2+ modem line stats show? Wireless offerings have data caps so take this into account compared to fix line plans that have no data cap

 

Poor house wiring might be pulling the speed down

 

Linux


 
 
 
 




75 posts

Master Geek


  #1899828 12-Nov-2017 23:33
Send private message

Spark said line noise was too great (around 22dB) and Chorus shows us as being outside VDSL coverage area despite Spark saying differently. 120GB will do us each month so it really comes down to staying with existing ADSL or going to wireless if speed and reliability are ok. Thats why we were looking for feedback from people using the rural wireless :-)

 

 


3554 posts

Uber Geek

Trusted

  #1899832 13-Nov-2017 00:32
2 people support this post
Send private message

Check these forums but basically Spark is trying to move away from Chorus as much as possible due to the line rental charges they need to pay - no matter whether it is better or worse for the clients. There are reports of slower speeds from people around various places and the data caps are not comparable. They may be saying you can't get it just because they want to sell you a wireless service. Maybe check with another service provider?





Speedtest 2019-10-14


981 posts

Ultimate Geek

Trusted
Chorus

  #1899970 13-Nov-2017 08:38
3 people support this post
Send private message

The service availability checker on the Spark website is an estimate only, based on data obtained from Chorus' automated pre-qualification system for that address.

 

Chorus has three results in Wireline: Available, Not Available, or Inconclusive. The Spark website only has two results: Available or Not Available.

 

Where a check returns an Inconclusive result in the background, the Spark website will usually say it's Available. This is to encourage the customer to apply for service in marginal areas. In this scenario a more robust manual check would be done if and when a customer tries to order, and the result of this manual check determines if the order can actually proceed to provisioning or not.

 

Sometimes the address will show as available from the outset, but Chorus then late-reject the order after it has already been issued - this can happen any time right up to when the technician is at the exchange doing the jumpering, where he discovers higher than expected attenuation. This is a fault with the Chorus prequalification data which is an estimate at best - we can't know the real world situation with a particular line/address until an order is placed.

 

If an order for VDSL has already been placed, Spark would NEVER "say you can't get it just because we want to sell you a wireless service".

 

I am happy to look into this for the OP if you would like a definitive answer, although I note that you have already been told the attenuation is 22dB so a manual check has clearly already been done. That's fairly definitive right there as the max allowable dB for VDSL is 15.

 

It's also worth noting that data for a particular address is updated all the time - the Chorus website could very well have also said that VDSL was available prior to you applying for service. The very fact that Spark requested a manual prequalification during your order process could have triggered Chorus to update their data to show that VDSL is now not available, in which case it's likely that the Spark website will also be updated shortly.

 

As I said above, I am happy to look into this further for you, but I strongly refute the allegation that any Spark employee would deliberately mislead a customer just to get them off Chorus copper and on to our wireless service. Any employee found doing so would face disciplinary action.

 

 

 

 





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd




75 posts

Master Geek


  #1899993 13-Nov-2017 09:18
Send private message

Thanks for the reply Wheelbarrow, I think you're right about the manual check. I am more than happy to have it looked in to but I'm pretty sure we are too far away from the coverage area according to chorus's map. VDSL would be awesome but it we can't get it then we can't get it!! So I figure next best is wireless.

 

 


5637 posts

Uber Geek

Trusted
Lifetime subscriber

  #1900245 13-Nov-2017 15:19
Send private message

At 8-10 Mbps ADSL, I wouldn't attempt VDSL. You would want first make sure your house wiring was sorted and see what ADSL speeds you get then.
8-10Mbps ADSL = too far for VDSL or major house wiring issue.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 
 


'That VDSL Cat'
11906 posts

Uber Geek

Trusted
Spark
Subscriber

  #1900249 13-Nov-2017 15:29
Send private message

coffeebaron: At 8-10 Mbps ADSL, I wouldn't attempt VDSL. You would want first make sure your house wiring was sorted and see what ADSL speeds you get then.
8-10Mbps ADSL = too far for VDSL or major house wiring issue.

 

As above, I'm happy to pull your physical connections graphs and draw you a line showing what i'd accurately expect to see with VDSL (That won't change chorus's views but could quantify it not being a great idea)

 

 

 

In terms of wireless, the few customers i have upgraded to WBB have had great experiences.

 

 

 

It can always be the other flip side, slow speeds due to signal etc but 99% of the time, the only issue is Data caps for customers :)

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


727 posts

Ultimate Geek

Trusted
Spark NZ

  #1900270 13-Nov-2017 16:28
Send private message

Wheelbarrow01:

 

The service availability checker on the Spark website is an estimate only, based on data obtained from Chorus' automated pre-qualification system for that address.

 

Chorus has three results in Wireline: Available, Not Available, or Inconclusive. The Spark website only has two results: Available or Not Available.

 

Where a check returns an Inconclusive result in the background, the Spark website will usually say it's Available. This is to encourage the customer to apply for service in marginal areas. In this scenario a more robust manual check would be done if and when a customer tries to order, and the result of this manual check determines if the order can actually proceed to provisioning or not.

 

 

Just a quick addition to this statement: "Inconclusive" results from the Chorus pre-qualification is not just returned when it is marginal.  It is also returned where the Chorus inventory of that particular address is only partially complete, and for this reason they cannot complete a full pre-qual on that address to provide a definitive result.  This is reasonably common unfortunately.  In the vast majority of cases where Chorus return this "Inconclusive" result VDSL is actually available.  This is why the Spark website converts that result to a positive - i.e. it is more than likely available.  In the small number of cases where it is actually not available (such as the OP's case) then we then go back to the customer and advise.





My views are my own, and may not necessarily represent those of my employer.


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.