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Forums › Spark New Zealand (including Skinny and BigPipe) › MMS woes


1354 posts

Uber Geek


#225515 22-Nov-2017 16:50
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I have recently moved to Skinny and all seems well except I cannot send or receive MMS messages. I have been in contact with Skinny and they confirm my settings are correct and are looking into it. They say no-one else is having the problem, just me.

 

Has anyone else come across this problem?

 

Thanks.




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

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6254 posts

Uber Geek

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  #1905881 22-Nov-2017 17:10
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Are the settings in one APN setup or do you have different APN's for internet and another for MMS / PXT?

 

Linux



1354 posts

Uber Geek


  #1905884 22-Nov-2017 17:13
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I am using Oreo, ver 8.0

 

Under Apns there are three items, Content, Default, and MMS. They all seem to have the same settings in them.




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

 
 
 
 


dt

613 posts

Ultimate Geek


  #1905889 22-Nov-2017 17:17
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Might seem a bit silly but have you tried powering your phone off and on? 

 

When I moved my wife over to skinny there were some odd network problems happening for her to and after a reboot the problems went away

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  #1905891 22-Nov-2017 17:18
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You should only need 1 or 2 APN's there is one field that will be causing the issue

 

Under the main internet APN what is in  ' APN type ' ?

 

Linux



1354 posts

Uber Geek


  #1905892 22-Nov-2017 17:18
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Thanks but yes I have rebooted a few times.




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.



1354 posts

Uber Geek


  #1905896 22-Nov-2017 17:24
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APN type is default,supl

 

 




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

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Uber Geek

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  #1905897 22-Nov-2017 17:26
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peejayw:

 

APN type is default,supl

 

 

Is that field blank on the MMS APN?

 

Linux

 
 
 
 




1354 posts

Uber Geek


  #1905898 22-Nov-2017 17:27
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APN type on the MMS is default,mms




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

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Uber Geek

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  #1905901 22-Nov-2017 17:30
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Delete the other unused APN and try again

 

Linux



1354 posts

Uber Geek


  #1905904 22-Nov-2017 17:41
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There are 3 APNs. There are checkboxes next to them so I presume I have to choose one to use. However, on the Skinny site it says "Note for Android versions 4 and above you need to setup both APN and MMS profiles:" so that is a bit confusing.




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

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  #1905911 22-Nov-2017 17:56
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But you said you have 3 correct?

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1354 posts

Uber Geek


  #1905912 22-Nov-2017 17:59
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Yes there are three with checkboxes, only one can be selected at a time, but the Skinny instructions seem to infer you have to set up two.




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

77 posts

Master Geek


  #1906137 23-Nov-2017 08:46
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I have had the same problem with Skinny with different phones for about three years. I found down loading and trying different browsers worked sometimes. I have given up on MMS now and tell people to email or send through messenger. I have my data on full time and it's cheaper than MMS.

 

P.S. I'm sure we're not the only ones with this problem. 

 

 

276 posts

Ultimate Geek


  #1906139 23-Nov-2017 08:51
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Are you using WiFi or mobile data to send/receive MMS? MMS can only be sent or received via mobile data



1354 posts

Uber Geek


  #1906141 23-Nov-2017 08:55
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Mobil data, this all used to work ok on same phone with Voda.




 I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

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