I signed up for UFB Pro a few months ago and was happily getting near 200Mbs downloads.
Lately that has dropped to about 80-90. I contacted Bigpipe and they told me run tests connected to the ONT using PPPoE and a LAN cable rather than via my router. I did that with a GBE connection on my a laptop directly to the ONT and went to the speed test site they told me. The speed is the same about 100Mbs.
They then asked me the colour of the LAN1 light on the ONT and had it changed. I don't recall but it's green now.
They then said Chorus said if the LAN1 light is green then you're on 100Mbs and they can't change it. That seems hokey to me. I presume Chorus is responsible for setting the download speed based on the customer plan but if Bigpipe has me on 200Mbs but I am only getting 100Mbs then it must either be a configuration change by Chorus or possibly an ONT fault. Either way, Bigpipe should be able to resolve it rather than suggest I downgrade to the 100Mbs plan :-(