Am on UFB Pro - 200Mbs and got that until recently - now 100Mbs and Bigpipe say they can't fix it

Forums › Spark New Zealand (including Skinny and BigPipe) › Am on UFB Pro - 200Mbs and got that until recently - now 100Mbs and Bigpipe say they can't fix it

lchiu7

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#225518 22-Nov-2017 20:17

I signed up for UFB Pro a few months ago and was happily getting near 200Mbs downloads.

Lately that has dropped to about 80-90. I contacted Bigpipe and they told me run tests connected to the ONT using PPPoE and a LAN cable rather than via my router. I did that with a GBE connection on my a laptop directly to the ONT and went to the speed test site they told me. The speed is the same about 100Mbs.

They then asked me the colour of the LAN1 light on the ONT and had it changed. I don't recall but it's green now.

They then said Chorus said if the LAN1 light is green then you're on 100Mbs and they can't change it. That seems hokey to me. I presume Chorus is responsible for setting the download speed based on the customer plan but if Bigpipe has me on 200Mbs but I am only getting 100Mbs then it must either be a configuration change by Chorus or possibly an ONT fault. Either way, Bigpipe should be able to resolve it rather than suggest I downgrade to the 100Mbs plan :-(

Thoughts anybody?

Thanks

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cbrpilot

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#1905972 22-Nov-2017 20:23

Green means that the connection between the ONT and what you have plugged into it is only 100M. Assume it's green for both your PC and RGW? If so I would try changing out your cable. You want the light to be yellow.

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sbiddle

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#1905974 22-Nov-2017 20:26

The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

RunningMan

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#1905987 22-Nov-2017 20:42

If both your laptop and router connect direct to the ONT at 100Mb/s (green LED) then the problem will be either the cable, or ONT.

Try another cable, and if that fails escalate back to BP. The LAN port speed isn't set by Chorus, it's negotiated between the ONT and whatever you plug into it. A damaged cable can easily cause a drop to 100Mb as that only requires 2 pairs in the cable, not 4.

rugrat

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#1905989 22-Nov-2017 20:44

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

My light is green. I'm only on the 100/20 plan though. Does this mean a waste of time upgrading speed in future?

Ethernet info from modem:

sbiddle

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#1905996 22-Nov-2017 20:52

rugrat:

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

My light is green. I'm only on the 100/20 plan though. Does this mean a waste of time upgrading speed in future?

Ethernet info from modem:

You can't be connected at Gigabit if your LED is green.

The colour of the LED only shows the Ethernet link speed which is determined by the device plugged into the ONT and whether it's connected at 100Mbps (Green) or 1000Mbps (Orange). It has nothing to do with your plan speed.

sbiddle

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#1905998 22-Nov-2017 20:55

RunningMan:

If both your laptop and router connect direct to the ONT at 100Mb/s (green LED) then the problem will be either the cable, or ONT.

Try another cable, and if that fails escalate back to BP. The LAN port speed isn't set by Chorus, it's negotiated between the ONT and whatever you plug into it. A damaged cable can easily cause a drop to 100Mb as that only requires 2 pairs in the cable, not 4.

As rare as it it, it's always possible somebody has munted the pins on the ONT by possibly forcing a cable or sticking something else in it so it won't negotiate at Gigabit.

RunningMan

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#1906003 22-Nov-2017 20:57

sbiddle:

As rare as it it, it's always possible somebody has munted the pins on the ONT by possibly forcing a cable or sticking something else in it so it won't negotiate at Gigabit.

Exactly - improbable, but don't rule it out completely. Dodgy cable is far more likely.

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nitrotech

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#1906005 22-Nov-2017 21:01

rugrat:

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

My light is green. I'm only on the 100/20 plan though. Does this mean a waste of time upgrading speed in future?

Ethernet info from modem:

You're most likely in a UFF area - they use huawei ONT's the lights are green at 1gig.

rugrat

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#1906015 22-Nov-2017 21:18

Yep, I'm on Enable. So Chorus and Enables ONT's have different colours.

Found PDF for colours on Chorus but can't seem to find one one for Enables one.

lchiu7

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#1906025 22-Nov-2017 21:32

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

I probably wasn't clear enough in my description. I used to get 200Mbs and now get 100Mbs.

I also only get 100Mbs (or thereabouts) when connecting the PC directly to the ONT (no modem).

I did replace the cable between the ONT and the modem recently and when I did the direct test, unplugged that cable from the modem and directly into the PC.

So if the cable is faulty this test would not show it. I will redo the test with a new cable once the family doesn't need the Internet anymore tonight. It hadn't occurred to me that the cable might be at fault.

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Spyware

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#1906026 22-Nov-2017 21:36

Some of the patch leads supplied with ISP modems only have two pairs terminated.

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coffeebaron

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#1906071 22-Nov-2017 22:14

Check the LAN port speed on your computer when it's plugged into the ONT.

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lchiu7

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#1906663 23-Nov-2017 18:03

Spyware:

Some of the patch leads supplied with ISP modems only have two pairs terminated.

Bingo! I replaced the cable with another one and now I get 180+Mbs. I had replaced the original cable with a longer and more pliable one so I could route it easily no noticing it only had two pairs terminated in the RJ45 connector. Since most of the time 100 vs 200 doesn't really show up in browsing or just watching videos I didn't really notice the speed drop.

Thanks to all on the thread for their sage advice and suggestions. Certainly Bigpipe didn't think of that but I will feed it back to them.

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