Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5285 posts

Uber Geek

Trusted

#225518 22-Nov-2017 20:17
Send private message

I signed up for UFB Pro a few months ago and was happily getting near 200Mbs downloads.

 

Lately that has dropped to about 80-90. I contacted Bigpipe and they told me run tests connected to the ONT using PPPoE and a LAN cable rather than via my router. I did that with a GBE connection on my a laptop directly to the ONT  and went to the speed test site they told me. The speed is the same about 100Mbs.

 

They then asked me the colour of the LAN1 light on the ONT and had it changed. I don't recall but it's green now.

 

They then said Chorus said if the LAN1 light is green then you're on 100Mbs and they can't change it. That seems hokey to me. I presume Chorus is responsible for setting the download speed based on the customer plan but if Bigpipe has me on 200Mbs but I am only getting 100Mbs then it must either be a configuration change by Chorus or possibly an ONT fault. Either way, Bigpipe should be able to resolve it rather than suggest I downgrade to the 100Mbs plan :-(

 

Thoughts anybody?

 

Thanks





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Filter this topic showing only the reply marked as answer Create new topic
728 posts

Ultimate Geek

Trusted
Spark NZ

  #1905972 22-Nov-2017 20:23
Send private message

Green means that the connection between the ONT and what you have plugged into it is only 100M. Assume it's green for both your PC and RGW? If so I would try changing out your cable. You want the light to be yellow.




My views are my own, and may not necessarily represent those of my employer.


28953 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1905974 22-Nov-2017 20:26
Send private message

The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

 
 
 
 


5929 posts

Uber Geek


  #1905987 22-Nov-2017 20:42
Send private message

If both your laptop and router connect direct to the ONT at 100Mb/s (green LED) then the problem will be either the cable, or ONT.

 

Try another cable, and if that fails escalate back to BP. The LAN port speed isn't set by Chorus, it's negotiated between the ONT and whatever you plug into it. A damaged cable can easily cause a drop to 100Mb as that only requires 2 pairs in the cable, not 4.


2015 posts

Uber Geek


  #1905989 22-Nov-2017 20:44
Send private message

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

 

 

 

My light is green. I'm only on the 100/20 plan though. Does this mean a waste of time upgrading speed in future?

 

Ethernet info from modem:

 

Click to see full size

 

 


28953 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1905996 22-Nov-2017 20:52
Send private message

rugrat:

 

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

 

 

 

My light is green. I'm only on the 100/20 plan though. Does this mean a waste of time upgrading speed in future?

 

Ethernet info from modem:

 

Click to see full size

 

 

 

 

You can't be connected at Gigabit if your LED is green.

 

The colour of the LED only shows the Ethernet link speed which is determined by the device plugged into the ONT and whether it's connected at 100Mbps (Green) or 1000Mbps (Orange). It has nothing to do with your plan speed.

 

 


28953 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1905998 22-Nov-2017 20:55
Send private message

RunningMan:

 

If both your laptop and router connect direct to the ONT at 100Mb/s (green LED) then the problem will be either the cable, or ONT.

 

Try another cable, and if that fails escalate back to BP. The LAN port speed isn't set by Chorus, it's negotiated between the ONT and whatever you plug into it. A damaged cable can easily cause a drop to 100Mb as that only requires 2 pairs in the cable, not 4.

 

 

As rare as it it, it's always possible somebody has munted the pins on the ONT by possibly forcing a cable or sticking something else in it so it won't negotiate at Gigabit.


5929 posts

Uber Geek


  #1906003 22-Nov-2017 20:57
Send private message

sbiddle:

 

As rare as it it, it's always possible somebody has munted the pins on the ONT by possibly forcing a cable or sticking something else in it so it won't negotiate at Gigabit.

 

 

Exactly - improbable, but don't rule it out completely. Dodgy cable is far more likely.


 
 
 
 


1255 posts

Uber Geek


  #1906005 22-Nov-2017 21:01
Send private message

rugrat:

 

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

 

 

 

My light is green. I'm only on the 100/20 plan though. Does this mean a waste of time upgrading speed in future?

 

Ethernet info from modem:

 

Click to see full size

 

 

 

 

 

 

You're most likely in a UFF area - they use huawei ONT's the lights are green at 1gig.


2015 posts

Uber Geek


  #1906015 22-Nov-2017 21:18
Send private message

Yep, I'm on Enable. So Chorus and Enables ONT's have different colours.

 

Found PDF for colours on Chorus but can't seem to find one one for Enables one.




5285 posts

Uber Geek

Trusted

  #1906025 22-Nov-2017 21:32
Send private message

sbiddle: The green LED indicating 100Mbps is the rate your router is connected at. The problem lies with your router or cable.

 

 

 

I probably wasn't clear enough in my description.  I used to get 200Mbs and now get 100Mbs.

 

I also only get 100Mbs (or thereabouts) when connecting the PC directly to the ONT (no modem).

 

I did replace the cable between the ONT and the modem recently and when I did the direct test, unplugged that cable from the modem and directly into the PC.

 

So if the cable is faulty this test would not show it. I will redo the test with a new cable once the family doesn't need the Internet anymore tonight. It hadn't occurred to me that the cable might be at fault.





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


2489 posts

Uber Geek

Lifetime subscriber

  #1906026 22-Nov-2017 21:36
Send private message

Some of the patch leads supplied with ISP modems only have two pairs terminated.





Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1, iPhone 6s, VodaTV Gen 2. If it doesn't move then it's data cabled.


5663 posts

Uber Geek

Trusted
Lifetime subscriber

  #1906071 22-Nov-2017 22:14
Send private message

Check the LAN port speed on your computer when it's plugged into the ONT.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




5285 posts

Uber Geek

Trusted

  #1906663 23-Nov-2017 18:03
Send private message

Spyware:

 

Some of the patch leads supplied with ISP modems only have two pairs terminated.

 

 

 

 

Bingo!  I replaced the cable with another one and now I get 180+Mbs. I had replaced the original cable with a longer and more pliable one so I could route it easily no noticing it only had two pairs terminated in the RJ45 connector. Since most of the time 100 vs 200 doesn't really show up in browsing or just watching videos I didn't really notice the speed drop.

 

Thanks to all on the thread for their sage advice and suggestions. Certainly Bigpipe didn't think of that but I will feed it back to them.





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.