Want to have a little rant this morning as my countless phone calls to Spark are getting my no where! Perhaps the powers at be might see this post.
Went into a Spark store last Friday and ordered the 120gb Spark wireless broadband product, this was a gift for my ageing parents who I was visiting north of Auckland for Christmas day, knowing that I would be there to setup for them, I made absolutely certain to request in the Spark store that it would be ready to go over the weekend, in time for Christmas day.
Wireless broadband modem not connecting, a red light on the Huawei modem shows that its not connecting to the cell tower.
Over 6 phone calls yesterday, people promising a connection within 4 hours, one rep suggesting the modem was faulty, people promising a return phone call, nothing, na da.
I am fairly understanding, so understood that there was a chance that the service had not been activated at the back end, I was promised that the request had been escalated to the activations team who would be working today, boxing day.
So again I'm now on the phone checking why the service still hasn't been activated, and going around in circles once again.
I'm no longer 1 hour north of Auckland, so trying to do this remotely.
Given the Spark coverage in the area is better than Vodafone, this was the first product I had brought across, with a number of mobiles and other products still with Vodafone.
The now likelihood of any further products being brought across to Spark is now highly unlikely. My first experience dealing with Spark has been a absolute disgrace.