Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


347 posts

Ultimate Geek
+1 received by user: 58


Topic # 226215 26-Dec-2017 09:38
Send private message

Want to have a little rant this morning as my countless phone calls to Spark are getting my no where! Perhaps the powers at be might see this post.


Went into a Spark store last Friday and ordered the 120gb Spark wireless broadband product, this was a gift for my ageing parents who I was visiting north of Auckland for Christmas day, knowing that I would be there to setup for them, I made absolutely certain to request in the Spark store that it would be ready to go over the weekend, in time for Christmas day. 


Wireless broadband modem not connecting, a red light on the Huawei modem shows that its not connecting to the cell tower. 


Over 6 phone calls yesterday, people promising a connection within 4 hours, one rep suggesting the modem was faulty, people promising a return phone call, nothing, na da.


I am fairly understanding, so understood that there was a chance that the service had not been activated at the back end, I was promised that the request had been escalated to the activations team who would be working today, boxing day. 


So again I'm now on the phone checking why the service still hasn't been activated, and going around in circles once again. 


I'm no longer 1 hour north of Auckland, so trying to do this remotely. 


Given the Spark coverage in the area is better than Vodafone, this was the first product I had brought across, with a number of mobiles and other products still with Vodafone. 


 


The now likelihood of any further products being brought across to Spark is now highly unlikely. My first experience dealing with Spark has been a absolute disgrace. 


Filter this topic showing only the reply marked as answer Create new topic
Meow
7917 posts

Uber Geek
+1 received by user: 3937

Moderator
Trusted
Lifetime subscriber

  Reply # 1925183 26-Dec-2017 09:44
Send private message


347 posts

Ultimate Geek
+1 received by user: 58


  Reply # 1925186 26-Dec-2017 09:49
Send private message

Absolutely, have done so several times.

Have just spoken to another person from Spark who has said that activations on their network can take days, not as the box for the product suggests “just plug in and go”.

7752 posts

Uber Geek
+1 received by user: 2559

Subscriber

  Reply # 1925320 26-Dec-2017 13:44
4 people support this post
Send private message

you seem to be pushing it in the time frame to try and get a working connection not to mention trying to get support on xmas day.

 

 


3785 posts

Uber Geek
+1 received by user: 1237


  Reply # 1925322 26-Dec-2017 13:52
6 people support this post
Send private message

First experience = 'typical'?

 

New connections are often prone to issues which the salespeople cannot predict.  Maybe spark did screw up, but look at the time of year!

 

I understand your frustrations though and where you are coming from. 

 

 

 

 


5122 posts

Uber Geek
+1 received by user: 1648


  Reply # 1925324 26-Dec-2017 13:55
6 people support this post
Send private message

I'm not sure this qualifies as typical appalling Spark service.

 

Going by threads on here, I'd suggest this isn't a typical experience at all - most people have a positive experience. I know it's not much consolation to you, but things do go wrong, and Christmas Day is probably the worst day of the year in terms of trying to get it sorted if it's anything other than the most basic of faults - staffing and available skill levels are likely to be far lower than normal.




347 posts

Ultimate Geek
+1 received by user: 58


Reply # 1925328 26-Dec-2017 14:08
One person supports this post
Send private message

Jase2985:

 

you seem to be pushing it in the time frame to try and get a working connection not to mention trying to get support on xmas day.

 

 

 

 

 

 

Was certainly hoping to not need support on Christmas day, hence why I specifically asked at the Spark store where I purchased the product if it would be working for Christmas day. 

 

The wireless broadband product is advertised by spark as "plug in and go", this is plastered throughout their advertising and all over the packaging for the product. Certainly my experience hasn't been plug in and go. 




347 posts

Ultimate Geek
+1 received by user: 58


  Reply # 1925329 26-Dec-2017 14:11
Send private message

RunningMan:

 

I'm not sure this qualifies as typical appalling Spark service.

 

Going by threads on here, I'd suggest this isn't a typical experience at all - most people have a positive experience. I know it's not much consolation to you, but things do go wrong, and Christmas Day is probably the worst day of the year in terms of trying to get it sorted if it's anything other than the most basic of faults - staffing and available skill levels are likely to be far lower than normal.

 

 

Completely agree, wasn't expecting a resolution on Christmas day, albeit was told via phone on Christmas day that the connection would be live within 4 hours. 

 

My post today was as a result of a promise made yesterday by the rep I was speaking to who assured me that the activations team were back onboard today. My continuing to go around in circles today with still no resolution resulted in my post on Geekzone. 

 

The connection has still not be activated. 


7752 posts

Uber Geek
+1 received by user: 2559

Subscriber

  Reply # 1925330 26-Dec-2017 14:12
Send private message

maybe you have experienced an unexpected issue that is causing it to not be plug and go? im sure your experience is far from the norm

 

what address did you use when you signed up?




347 posts

Ultimate Geek
+1 received by user: 58


  Reply # 1925331 26-Dec-2017 14:14
Send private message

Jase2985:

 

maybe you have experienced an unexpected issue that is causing it to not be plug and go? im sure your experience is far from the norm

 

what address did you use when you signed up?

 

 

 

 

The address used was the address where the modem is currently in place. 

 

 


BDFL - Memuneh
61339 posts

Uber Geek
+1 received by user: 12088

Administrator
Trusted
Geekzone
Lifetime subscriber

'That VDSL Cat'
8711 posts

Uber Geek
+1 received by user: 1887

Trusted
Spark
Subscriber

  Reply # 1925594 27-Dec-2017 10:04
Send private message

this is certainly not a typical WBB experience.

 

 

 

Activation is fully automatic, It's designed to be an easy experience to setup.

 

I can't really comment too far on a silver bullet to fix things, WBB i don't have every single ins and outs for yet..

 

Please do DM me a few details and i'll give things a dig from this end.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




347 posts

Ultimate Geek
+1 received by user: 58


  Reply # 1925602 27-Dec-2017 10:13
One person supports this post
Send private message

hio77:

 

this is certainly not a typical WBB experience.

 

 

 

Activation is fully automatic, It's designed to be an easy experience to setup.

 

I can't really comment too far on a silver bullet to fix things, WBB i don't have every single ins and outs for yet..

 

Please do DM me a few details and i'll give things a dig from this end.

 

 

 

 

Thanks for the offer of assistance. Pleased to advise that the service was activated yesterday evening. 

 

 


'That VDSL Cat'
8711 posts

Uber Geek
+1 received by user: 1887

Trusted
Spark
Subscriber

  Reply # 1925665 27-Dec-2017 11:37
Send private message

gmball:

 

hio77:

 

this is certainly not a typical WBB experience.

 

 

 

Activation is fully automatic, It's designed to be an easy experience to setup.

 

I can't really comment too far on a silver bullet to fix things, WBB i don't have every single ins and outs for yet..

 

Please do DM me a few details and i'll give things a dig from this end.

 

 

 

 

Thanks for the offer of assistance. Pleased to advise that the service was activated yesterday evening. 

 

 

 

 

perfect glad to hear it's all working now :)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.