Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


8 posts

Wannabe Geek
+1 received by user: 2


Topic # 226373 4-Jan-2018 17:44
Send private message

Hi All,

 

Ok back story, we just recently moved to current address and apparantly we are 2km from the exchange but VDSL was avilable so we got it and the speeds were download 12mb and upload 0.5 mb.

 

So we got suggested to revert back to adsl to see if it improved and it only got worse with the upload dropping too 0.2 mb, we got back into touch with spark to go back to VDSL and they will request a chrous tech to come as something seems seriously wrong with the upload speed. Anywho we got reconnected to VDSL but then find out the chorus tech refused to even bother coming as he said the slow speed will be due to living 2km from exchange. I guess im asking surely 2km from exchange wouldnt be the reason for an upload speed of 0.5? (we once lived at a place that was much furthur from exchange and had higher upload then currently).

 

 

 

ps. we have tried multiple different modems and filters and still the same speed

 

 

 

thanks


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3194 posts

Uber Geek
+1 received by user: 1792

Trusted
Lifetime subscriber

  Reply # 1929259 4-Jan-2018 17:45
One person supports this post
Send private message

2km is too far end of story go back to ADSL2+ and then get a master filter installed / dedicated xDSL jack point don't use line filters

 

This very topic has been spoken about 100's of times on Geekzone

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1929260 4-Jan-2018 17:47
Send private message

Linux:

 

2km is too far end of story go back to ADSL2+

 

Linux

 

 

 

 

The speed is even worse on ADSL2, it runs at 0.2 MB Upload, my previous address was much furthur from exchange and was getting much higher upload


3194 posts

Uber Geek
+1 received by user: 1792

Trusted
Lifetime subscriber

  Reply # 1929261 4-Jan-2018 17:48
Send private message

@Mrgg I have edited my post above the slower speed on ADSL2+ will be due to poor house wiring

 

VDSL is really best out to 1 or 1.2km any further than that and it's all down hill very fast

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

3194 posts

Uber Geek
+1 received by user: 1792

Trusted
Lifetime subscriber

  Reply # 1929266 4-Jan-2018 17:53
Send private message

This topic has been thrashed here on Geekzone and it's always the same thing, Honestly take the advice request to move back to ADSL2+ get a dedicated jack point for the modem

 

If you are on naked broadband (no home line) you might be able to sort it out yourself with a little know how

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

26607 posts

Uber Geek
+1 received by user: 6096

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1929280 4-Jan-2018 18:10
One person supports this post
Send private message

At 2km you're too far for VDSL2 but ADSL2+ should be fine.

 

You need to elimimate your internal wiring as the cause of the issue because statistically speaking it's the most likely cause. You own this wiring, not Chorus, so you either need to pay somebody to fix this or pay Chorus to install a master filter to eliminate the internal wiring.

 

How many jackpoints do you have?

 

 


3194 posts

Uber Geek
+1 received by user: 1792

Trusted
Lifetime subscriber

  Reply # 1929286 4-Jan-2018 18:25
Send private message

@coffeebaron is the best man for the job to check out the house wiring depending on your location

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

4903 posts

Uber Geek
+1 received by user: 1537


  Reply # 1929287 4-Jan-2018 18:25
Send private message

Where's @PeterReader gone?


3194 posts

Uber Geek
+1 received by user: 1792

Trusted
Lifetime subscriber

  Reply # 1929289 4-Jan-2018 18:36
One person supports this post
Send private message

RunningMan:

 

Where's @PeterReader gone?

 

 

One part got made redundant LOL

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1929291 4-Jan-2018 18:44
Send private message

sbiddle:

 

At 2km you're too far for VDSL2 but ADSL2+ should be fine.

 

You need to elimimate your internal wiring as the cause of the issue because statistically speaking it's the most likely cause. You own this wiring, not Chorus, so you either need to pay somebody to fix this or pay Chorus to install a master filter to eliminate the internal wiring.

 

How many jackpoints do you have?

 

 

 

 

It's a dedicated jack for the net


3194 posts

Uber Geek
+1 received by user: 1792

Trusted
Lifetime subscriber

  Reply # 1929292 4-Jan-2018 18:45
Send private message

Then you are not 2km from the serving exchange / cabinet maybe straight line you are but copper does not always run direct,

 

Post the modem xDSL line stats

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1929294 4-Jan-2018 18:51
Send private message

DSL synchronization status:

 

Up

 

 

Connection status:

 

Showtime

 

 

Upstream line rate (kbit/s):

 

594

 

 

Downstream line rate (kbit/s):

 

9686

 

 

Maximum upstream rate (kbit/s):

 

616

 

 

Maximum downstream rate (kbit/s):

 

9731

 

 

Upstream noise safety coefficient (dB):

 

9.6

 

 

Downstream noise safety coefficient (dB):

 

9.2

 

 

Upstream interleave depth:

 

0

 

 

Downstream interleave depth:

 

0

 

 

Line standard:

 

VDSL

 

 

Upstream line attenuation (dB):

 

19.5

 

 

Downstream line attenuation (dB):

 

35.7

 

 

Upstream output power (dBmV):

 

8.9

 

 

Downstream output power (dBmV):

 

14.6

 

 

 

3194 posts

Uber Geek
+1 received by user: 1792

Trusted
Lifetime subscriber

  Reply # 1929298 4-Jan-2018 18:55
Send private message

You need to move back to ADSL2+ and let DLM work on the line

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

4903 posts

Uber Geek
+1 received by user: 1537


  Reply # 1929299 4-Jan-2018 18:56
One person supports this post
Send private message

Mrgg:  Downstream line attenuation (dB): 35.7  

 

There's the issue right there. Closer to 4 or  5km, assuming there is no physical line problems.

 

@hio77 around, or having a break?




8 posts

Wannabe Geek
+1 received by user: 2


  Reply # 1929413 4-Jan-2018 20:03
Send private message

The problem is the speeds are even worse on the ADSL and the lag/rubber banding on games is more noticable, all the indications ive been getting from sparks reps etc are saying the upload should be alot better then what it is (which i believe is the case too as ive lived alot furthur from exchanges in past and have got better upload speeds), we have a cabinet about 700 m down the road but the chorus tech reckons were 2km out so im not quite sure, but like i said he never even visited to check the street cabinet or house he just came to the conclusion we're too far from exchange


'That VDSL Cat'
8100 posts

Uber Geek
+1 received by user: 1693

Trusted
Spark
Subscriber

  Reply # 1929430 4-Jan-2018 20:26
One person supports this post
Send private message

Generally upstream issues are IW related.

 

 

 

I'm happy to look into this, as @runningman alluded to, Yeah i am currently off.

 

I'm working the 6th remotely, but otherwise the usual corporate standdown period.

 

 

 

@mrgg please DM me your details, case number would be great as then i don't need to dig for the history of work already completed.

 

I'll see if i can't find the time to pull out the laptop and such this evening for you if your quick on it.

 

 

 

on the note of the chorus tech;

 

They love the comment "too far" in many cases, this is totally valid. however in rare cases it can simply be there is actually a fault and they simply don't have the time to commit to looking into it. - I'm ever so hopeful chorus will scrap the dumb contractor agreements for ones that will allow the network to preform.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.