Ok back story, we just recently moved to current address and apparantly we are 2km from the exchange but VDSL was avilable so we got it and the speeds were download 12mb and upload 0.5 mb.
So we got suggested to revert back to adsl to see if it improved and it only got worse with the upload dropping too 0.2 mb, we got back into touch with spark to go back to VDSL and they will request a chrous tech to come as something seems seriously wrong with the upload speed. Anywho we got reconnected to VDSL but then find out the chorus tech refused to even bother coming as he said the slow speed will be due to living 2km from exchange. I guess im asking surely 2km from exchange wouldnt be the reason for an upload speed of 0.5? (we once lived at a place that was much furthur from exchange and had higher upload then currently).
ps. we have tried multiple different modems and filters and still the same speed