Not occuring data charges

Forums › Spark New Zealand (including Skinny and BigPipe) › Not occuring data charges

AidanP

73 posts

Master Geek

#227425 6-Jan-2018 17:52

Today I decided I would test out my new phone (Huawei mate 10 pro) by performing some speed tests on the spark network. On my first test I got 220mbps download. About 2 hours passed and I checked how much data I had left. That test used (according to my phone) 200mb of my data which when I checked I had only used 20mb which this was from me using other apps. I then ran alot more speed tests using 1.8gb of data but this did not deduct from the data allowance so I wonder if speed testing to the spark server on ookla speed test is an unmetered connection?

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136 posts

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#1931436 6-Jan-2018 19:29

For various reasons speedtests are not ‘unmetered’ or ‘zero-rated’. It’s likely to be a usage meter delay that will catch up.

My comments and remarks are not necessarily of my employer.

AidanP

73 posts

Master Geek

#1931439 6-Jan-2018 19:45

But while doing speed tests I have exceeded my data allowance which was 1gb

AidanP

73 posts

Master Geek

#1931440 6-Jan-2018 19:46

But it still shows 831mb left

RunningMan

5944 posts

Uber Geek

#1931447 6-Jan-2018 20:00

gajan: For various reasons speedtests are not ‘unmetered’ or ‘zero-rated’. It’s likely to be a usage meter delay that will catch up.

hio77

'That VDSL Cat'
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#1931455 6-Jan-2018 20:24

RunningMan:

gajan: For various reasons speedtests are not ‘unmetered’ or ‘zero-rated’. It’s likely to be a usage meter delay that will catch up.

It's like the surprise you didn't see coming ;)

and hey, if by chance it didn't count - Your bonus?...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

AidanP

73 posts

Master Geek

#1931456 6-Jan-2018 20:29

I would have exceeded my data cap by 800mb and last time I Checked spark is quite strict on that

RunningMan

5944 posts

Uber Geek

#1931464 6-Jan-2018 20:38

You probably have exceeded the data cap, but the usage meter is not always real time, there is a delay, it will take time to catch up. Then you get cut off ('till next month).

Linux

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#1931496 6-Jan-2018 21:34

Are you a Prepay or postpay customer? Either should do real time counting this 2 hour delay in updating should no longer happen in any Telco

Linux

AidanP

73 posts

Master Geek

#1931497 6-Jan-2018 21:38

I am a prepay customer. There is only a 3min delay as I did a test uploading a 5mb file to google drive and my data allowance was updated within minutes

AidanP

73 posts

Master Geek

#1931499 6-Jan-2018 21:46

Here's my data usage from today

Linux

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#1931500 6-Jan-2018 21:50

AidanP: I am a prepay customer. There is only a 3min delay as I did a test uploading a 5mb file to google drive and my data allowance was updated within minutes

Then it's not eating the data

Linux

gajan

136 posts

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#1931501 6-Jan-2018 21:50

Am out of the office for the next week, but will get someone to check our zero-rating policies around this.

My comments and remarks are not necessarily of my employer.

Aredwood

3885 posts

Uber Geek

#1932451 8-Jan-2018 22:06

Do a speed test to a non Spark server and see if you get billed for it. It seems perfectly normal that Spark would have unmetered data to some servers in their own network.

AidanP

73 posts

Master Geek

#1932455 8-Jan-2018 22:11

Yup used a Hamilton server and got charged for it

gajan

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#1932659 9-Jan-2018 11:48

Update : We’ve been trialing zero-rating of the Spark speedtest servers. This may change at any time.

Note this only applies to the Spark servers. So the OP’s experience is as expected (currently).

My comments and remarks are not necessarily of my employer.

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