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Forums › Spark New Zealand › Not occuring data charges


72 posts

Master Geek
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Topic # 227425 6-Jan-2018 17:52
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Today I decided I would test out my new phone (Huawei mate 10 pro) by performing some speed tests on the spark network. On my first test I got 220mbps download. About 2 hours passed and I checked how much data I had left. That test used (according to my phone) 200mb of my data which when I checked I had only used 20mb which this was from me using other apps. I then ran alot more speed tests using 1.8gb of data but this did not deduct from the data allowance so I wonder if speed testing to the spark server on ookla speed test is an unmetered connection?

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89 posts

Master Geek
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  Reply # 1931436 6-Jan-2018 19:29
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For various reasons speedtests are not ‘unmetered’ or ‘zero-rated’. It’s likely to be a usage meter delay that will catch up.




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72 posts

Master Geek
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  Reply # 1931439 6-Jan-2018 19:45
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But while doing speed tests I have exceeded my data allowance which was 1gb

 
 
 
 




72 posts

Master Geek
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  Reply # 1931440 6-Jan-2018 19:46
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But it still shows 831mb left

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Uber Geek
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  Reply # 1931447 6-Jan-2018 20:00
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gajan: For various reasons speedtests are not ‘unmetered’ or ‘zero-rated’. It’s likely to be a usage meter delay that will catch up.

'That VDSL Cat'
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  Reply # 1931455 6-Jan-2018 20:24
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RunningMan:

 

gajan: For various reasons speedtests are not ‘unmetered’ or ‘zero-rated’. It’s likely to be a usage meter delay that will catch up.

 

 

It's like the surprise you didn't see coming ;)

 

 

 

and hey, if by chance it didn't count - Your bonus?...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.



72 posts

Master Geek
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  Reply # 1931456 6-Jan-2018 20:29
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I would have exceeded my data cap by 800mb and last time I Checked spark is quite strict on that

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  Reply # 1931464 6-Jan-2018 20:38
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You probably have exceeded the data cap, but the usage meter is not always real time, there is a delay, it will take time to catch up. Then you get cut off ('till next month).

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  Reply # 1931496 6-Jan-2018 21:34
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Are you a Prepay or postpay customer? Either should do real time counting this 2 hour delay in updating should no longer happen in any Telco

 

Linux



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Master Geek
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  Reply # 1931497 6-Jan-2018 21:38
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I am a prepay customer. There is only a 3min delay as I did a test uploading a 5mb file to google drive and my data allowance was updated within minutes



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Master Geek
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  Reply # 1931499 6-Jan-2018 21:46
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Here's my data usage from today

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  Reply # 1931500 6-Jan-2018 21:50
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AidanP: I am a prepay customer. There is only a 3min delay as I did a test uploading a 5mb file to google drive and my data allowance was updated within minutes


Then it's not eating the data

Linux

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  Reply # 1931501 6-Jan-2018 21:50
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Am out of the office for the next week, but will get someone to check our zero-rating policies around this.




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  Reply # 1932451 8-Jan-2018 22:06
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Do a speed test to a non Spark server and see if you get billed for it. It seems perfectly normal that Spark would have unmetered data to some servers in their own network.







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Master Geek
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  Reply # 1932455 8-Jan-2018 22:11
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Yup used a Hamilton server and got charged for it

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  Reply # 1932659 9-Jan-2018 11:48
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Update : We’ve been trialing zero-rating of the Spark speedtest servers. This may change at any time.

Note this only applies to the Spark servers. So the OP’s experience is as expected (currently).




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