Spark Unlimited Mobile Hotspot Issues

Forums › Spark New Zealand › Spark Unlimited Mobile Hotspot Issues

TheoM

66 posts

Master Geek
+1 received by user: 5

Topic # 229239 14-Feb-2018 10:23

Hey GZers,

Has anyone encountered this on the unlimited plan?

Tethering blocked

It seems even though I have an active tether pack (1GB for $1) even after an hour of waiting I'm still blocked from tethering.

It's not major, I purchased the $10 tether pack and now I can tether, but it is annoying.

Linux

3018 posts

Uber Geek
+1 received by user: 1673

Trusted

Lifetime subscriber

Reply # 1956856 14-Feb-2018 10:24

One person supports this post

Have you turned handset off and back on again or into flight mode for 30 seconds?

Linux

Ex JohnR VodafoneNZ 17 years 4 days

TheoM

66 posts

Master Geek
+1 received by user: 5

Reply # 1956860 14-Feb-2018 10:27

Linux:

Have you turned handset off and back on again or into flight mode for 30 seconds?

Linux

I mean, it shouldn't be needed. I've purchased the packs before, they've been activated in a matter of minutes, and I'm away. That said, yes, I did try that (since it's probably the first step you should take).

rugrat

1257 posts

Uber Geek
+1 received by user: 193

Reply # 1957021 14-Feb-2018 12:42

Is there a limit on how many you can buy in a month?

I couldn't find anything on the $1 one, but for the $10 one it has only one per 30 days.

TheoM

66 posts

Master Geek
+1 received by user: 5

Reply # 1957023 14-Feb-2018 12:44

rugrat: Is there a limit on how many you can buy in a month?

I couldn't find anything on the $1 one, but for the $10 one it has only one per month.

afaik it's one per month, so if you need 5GB you need to buy $10 of tethering data.

hio77

'That VDSL Cat'
7915 posts

Uber Geek
+1 received by user: 1619

Trusted

Spark

Subscriber

Reply # 1957041 14-Feb-2018 13:13

sounds to me like you possibly went over...

happy to check this end

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

TheoM

66 posts

Master Geek
+1 received by user: 5

Reply # 1958158 14-Feb-2018 17:07

hio77:

sounds to me like you possibly went over...

happy to check this end

Went over? How's that possible (it's a new pack purchased in another billing cycle)

hio77

'That VDSL Cat'
7915 posts

Uber Geek
+1 received by user: 1619

Trusted

Spark

Subscriber

Reply # 1958181 14-Feb-2018 17:46

TheoM:

hio77:

sounds to me like you possibly went over...

happy to check this end

Went over? How's that possible (it's a new pack purchased in another billing cycle)

alternatively, didn't apply/process for some reason? delays in the system?

I'm purely shooting in the wind here. Happy to drill down to your specific case if you wanna DM me details.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

TheoM

66 posts

Master Geek
+1 received by user: 5

Reply # 1958191 14-Feb-2018 17:57

hio77:

TheoM:

hio77:

sounds to me like you possibly went over...

happy to check this end

Went over? How's that possible (it's a new pack purchased in another billing cycle)

alternatively, didn't apply/process for some reason? delays in the system?

I'm purely shooting in the wind here. Happy to drill down to your specific case if you wanna DM me details.

Sure, sounds good. What do you need me to DM?

hio77

'That VDSL Cat'
7915 posts

Uber Geek
+1 received by user: 1619

Trusted

Spark

Subscriber

Reply # 1958192 14-Feb-2018 17:58

TheoM:
hio77:

TheoM:

hio77:

sounds to me like you possibly went over...

happy to check this end

Went over? How's that possible (it's a new pack purchased in another billing cycle)

alternatively, didn't apply/process for some reason? delays in the system?

I'm purely shooting in the wind here. Happy to drill down to your specific case if you wanna DM me details.

Sure, sounds good. What do you need me to DM?

Contact details, mobile number, account number.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.