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3 posts

Wannabe Geek

#229240 14-Feb-2018 10:44
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Hi, Have tried to find something on the forums about this but not getting the answer I want.




Recently connected to Bigpipe on UFB.




I am running a pfsense box as my router.




I requested a static IP on signup.




However I have a IP issued that is in the 100 range and a default gateway in the 100 range.




My internet is working so thats great.




However BP sent me an email telling me that my static IP was in the 210 range.




My question is where and how do I set this up? 




Have I got it setup right or not?




Reason why? I am trying to connect to my home network through a VPN I had setup and was working fine with my previous provider.




I have also just did a check my ip thing and it comes up with a totally different 210 IP that was sent to me in the email.




I can ping the 100 addresses fine.





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'That VDSL Cat'
12982 posts

Uber Geek

ID Verified

  #1956884 14-Feb-2018 11:00
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Have you tried double checking with the guys?




are you using PPPoE or IPoE?

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




Protect your online activity with NordVPN (affiliate link).
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Uber Geek

ID Verified

  #1956889 14-Feb-2018 11:02
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Are you sure that the 100 range one isn't the private IP address from your router?


What is the IP address (leave off the last couple of blocks of numbers if you want) you are seeing in the 100 range?


3 posts

Wannabe Geek

  #1956903 14-Feb-2018 11:05
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Yes, sent BP couple of emails through the support side of my account. Have to say the canned responses you get and the slow times to actually respond are not a positive.




Still waiting on a response from a REAL person about this setup and confirm the IP they sent me.




Using PPPOE as stated on the BP site.




I have read a few pfsense forums and tried some simple fixes like:




- rebooting the router (some users state that a reboot works and picks up the new settings) - didnt work for me


- disconnecting the connection and reconnecting - didnt work for me






3 posts

Wannabe Geek

  #1956919 14-Feb-2018 11:28
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And in good fashion an email from BP support arrives.


For some reason ah hem, my static IP was either removed or not added correctly.


Rebooted router and now connected.


All good so far.

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