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Forums › Spark New Zealand (including Skinny and BigPipe) › Your Telecom username and password problems
freitasm

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#23020 15-Jun-2008 16:41
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I have my personal accounts on Telecom Your Telecom service and have been using for a few months now. Today I can't login and it says the account doesn't exist.

Is anyone else having the same problems?




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GEOMAX
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  #138198 15-Jun-2008 16:53
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I just signed in with no problems. Is your bill being made up today? I have had trouble signing in in the past when they are processing my monthly account. dheers George



freitasm

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  #138199 15-Jun-2008 16:54
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No, not today - it was last week, received the email and paid on-line.

I need to check my account number but can't access the service. It's ok to access my business account though.




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n00dy
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  #138204 15-Jun-2008 17:15
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there appeared to be a couple of problems from Friday through to Sunday morning, dont know what it was but is caused spasmodic problems across a few different platforms. Seems all fixed now



Wills1
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  #138214 15-Jun-2008 17:42
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I had the same problem this morning checking the usage meter,
Seems all fixed now though

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  #138241 15-Jun-2008 20:08
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I couldnt log in to usagemeter yesterday, will try now..







freitasm

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#138242 15-Jun-2008 20:12
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No, I still can't login.




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tonyhughes
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  #138243 15-Jun-2008 20:31
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I can login just fine. http://www.xtra.co.nz/usagemeter despite it saying do not NOT use .xadsl I have to put that on to log in....







freitasm

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  #138244 15-Jun-2008 20:32
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Ok, so it looks it's only "Your Telecom" and only my account?

Arghh. Have to call them tomorrow.




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  #138347 16-Jun-2008 12:51
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I could check my usage meter but couldn't sign in to your Telecom, Friday, Saturday and Sunday and still can't get in today... weird!

freitasm

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#138349 16-Jun-2008 12:53
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It is working again for me now.

Obviously the message Telecom's systems are sending out shouldn't be "you entered an incorrect password" or "your user name doesn't exist".

They should have better checks in place and send out something like "Sorry we can't check your user name or password now. Nothing wrong with you, it is just our systems having a small problem"




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gulfa
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  #138478 16-Jun-2008 17:51
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I have calltracking in place but it hasnt worked for the last few days, it now allow direct dialling(tolls) without pins.Contacted Telecom they told me I had disconnected on Sunday. Told them I wanted it restored and they had all the details including mail they had sent within the last month of changed details.  They claim they dont keep records.  I have never heard so much BS Intend to change phone and broadband.

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