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19 posts

Geek


Topic # 23062 16-Jun-2008 18:26
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Hey,
I'm new here. I've been lurking but finally decided to sign up.
So I'm with Xtra on the Go Large plan. I was quite excited when I heard the unlimted bandwidth was here. I am a avid P2P user and before I was limited to 10GB so as soon as it came out I got it.
Then I believe a few months ago Xtra removed the plan from their lineup and thats when the problem came in.

Before they dropped the plan, I could easily get 770kilobytes a second speed from RS.com at peak use time (6pm-10pm) and I could download a 700mb movie in around 20 minutes.
Then slowly my speed started to drop. It's now at the point that it's limited to 64kb/s. Thats only 512k. Then my US traffic speed started to get limited and now the maximum download speed from California is 1megabit.
And over the last week my NZ traffic has been limited. At the moment it's 450kb/s. Last week it was about 650kb/s.
I do understand that it's in Telecoms T&C's that speed will be limited to clients who download vast amounts of data.
So about 2 weeks ago I rang Xtra up to see what was going on. I also found out that Xtra outsources their calls to America (I talked to 3 people and they were all American's). After talking someone who didn't really know much I asked to talk to his manager. I was passed onto a woman who didn't know virtually anything about broadband. I had to explain to her what megabit and megabytes and fibre optics and alot of other things. She also didn't even know what cable networks that Telecom use (well you problaby wouldn't expect that every customer support rep knew that Xtra used Cogent etc.)
Though she did tell me that I was limited to 700mb a week. Thats 2.8gb a month! I was used to using around 25-30gb a months so that was a big shock to me.
And then the other day I upgraded my crappy G604T to ADSL2+ which increased my speed by 0%. Thats right, before and after speeds showed no difference at all.
Yea so I'm waffling a bit but I am annoyed that Telecom have limited my speeds. Why did they suddenly limit them once they wanted to get rid of the plan? I would of thought from the start that would imply speed limits.

So thats my rant for the day.

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Nate wants an iphone
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  Reply # 138508 16-Jun-2008 18:46
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According to the Telecom website, Go Large is traffic managed, so your milage may vary. Many have found a significant performance increase switching to different plans or providers.
At the time, Telecom had provided credits and waived disconnection fees.

As far as I'm aware - Telecom hasn't outsourced their support to the US... you'd expect it in the media surely?




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Geek


  Reply # 138518 16-Jun-2008 18:55
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Yes, I remeber about a year ago I think that Xtra was refunding it's Go Large customers. I had complained to them previous to that event so we were put on the Pro plan for one month so that made us exempt from the refunds :(
Yes my Dad got so sick of Telecom that he moved over to Orcon and he said that hes getting much consistant speeds but I've heard that Orcon also limits customers that frequently download data.

Yes, It would problaby be around 8pm that I rang. The first guy I talked to thought I lived in Christchurch and the woman I talked got a little bit lost when I was talking about Auckland so I'm pretty sure they weren't from New Zealand. The line wasn't to good either when I was talking to them so I'm pretty sure they weren't in NZ.

 
 
 
 


Nate wants an iphone
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  Reply # 138521 16-Jun-2008 19:01
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It may be Manilla.




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  Reply # 138528 16-Jun-2008 19:32
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Your problaby right on that one. They did have some convincing American accents though :p

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Master Geek


  Reply # 138652 17-Jun-2008 10:47
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sounds like you need to reboot your ADSL modem or you have noise on the line.
How's your phone quality? - do you know how far from the exchange you are?
ADSL sync speeds get slower & slower if you have noise
ADSL 2+ is better at sync speeds.

Anything could be happening at peak time - how's your performance off peak?
EG Your exchange could be oversubscribed
Another possibility is your DSLAM profile - need to get Telecom to sort that out.
There's a few ideas for ya :-)



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Geek


  Reply # 138778 17-Jun-2008 17:16
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sounds like you need to reboot your ADSL modem or you have noise on the line.
I reboot my router maybe once a week on average and we do have a pretty good line here.
How's your phone quality? - do you know how far from the exchange you are?
1.8km from exchange. I'm in St Mary's Bay so I use the Summer St exchange
ADSL sync speeds get slower & slower if you have noise
I was using ADSL one till last weekend when I upgraded my router to a ADSL 2+ firmware
ADSL 2+ is better at sync speeds.
I have not noticed any vast improvements
Anything could be happening at peak time - how's your performance off peak?
It was slightly better before but now its the same speed 24/7

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Master Geek


  Reply # 139371 20-Jun-2008 12:53
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Hey can you Check Connection speed,

the reason i jumped onto this side of the forum was to moan about something similar,

All of i sudden, i can not connect at anything faster then 928, i used to be between 3300 and 3600.

Now i dont see how i can reboot the modem every day, and the noise on the line changes DB but connect at 928 each time

MMM

something strange going down in the land of Go Large,

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  Reply # 139382 20-Jun-2008 13:25
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Change to the Xnet Torrent Plan. Its awesome.

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