Spark Website "The connection has been reset"

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michaelmurfy

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#230631 5-Mar-2018 21:49

Every single time I access the Spark website if I have not accessed it for a while I get "The connection has been reset" - after about 2secs the page suddenly loads.

This happened on BigPipe and now on 2degrees - I've tested both Chrome and Firefox on Linux and has been confirmed by a few of my friends also.

When tested via Curl:

BigPipe:
:~$ curl spark.co.nz
curl: (56) Recv failure: Connection reset by peer

Voyager:
:~ $ curl spark.co.nz
curl: (56) Recv failure: Connection reset by peer

Vultr - I decided to do a HTTPS connection:
:~$ curl https://spark.co.nz
curl: (35) Unknown SSL protocol error in connection to spark.co.nz:443

Amazon AWS - SSL again:
:~$ curl https://spark.co.nz
curl: (35) gnutls_handshake() failed: Error in the push function.

All succeed a connection on the 2nd attempt. I'm sure I'm not going crazy here...

Edit: Turns out I did a mass mention of several (inactive) people by posting the hostnames of these boxes... Sorry about that.

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#1968561 5-Mar-2018 22:11

This is what I get:

@praxis ~]$ curl https://spark.co.nz
curl: (35) OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to spark.co.nz:443

@praxis ~]$ curl wwww.spark.co.nz
curl: (6) Could not resolve host: wwww.spark.co.nz

Fedora 27 Linux kernel 4.15.6-300

It does succeed on a second attempt.

freitasm

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#1968563 5-Mar-2018 22:12

Yes, just visited Spark and saw the same happening.

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#1968568 5-Mar-2018 22:20

Been getting that for the last 2 or so months.

I thought it might be a DDoS protection browser/client validation cookie thing but I think it is lower at the IDS/firewall level.

firewire

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#1968584 5-Mar-2018 22:43

That's what I thought too. Some sort of protection mechanism. Certainly need it these days.

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#1968585 5-Mar-2018 22:47

I can confirm the same issue from Spark VDSL and mobile data

hio77

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#1968598 5-Mar-2018 23:07

This still happening for you all?

Seems to be ok here...

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michaelmurfy

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#1968609 5-Mar-2018 23:29

hio77:

This still happening for you all?

Seems to be ok here...

You're on the Spark website even while you sleep so therefore you likely have not seen it :)

Confirmed it is still happening from whatever host I was SSH'd to now.

:~$ curl spark.co.nz
curl: (56) Recv failure: Connection reset by peer

Also, from Spark UFB just so I know it is happening to everyone:
US.v3.9.21# curl spark.co.nz
curl: (56) Recv failure: Connection reset by peer

hio77

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#1968612 5-Mar-2018 23:38

Tbh first time i saw the new site.....

Also found an error in it so that's reported.
Seems to be working when i curled from different nodes i had terminals open to. I didn't try too hard though. Didn't realize it was only on inital connect.

Suspect i may know root cause. Will speak to some folk tomorrow though...

In a browser i do get a http redirect on innital load that sometimes takes a second.

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michaelmurfy

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#1968614 5-Mar-2018 23:47

That is what I thought too - an HTTP redirect however it still occurs even while connecting via HTTPS the first time.

firewire

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#1968617 5-Mar-2018 23:53

Ooops got the command wrong

@praxis ~]$ curl spark.co.nz
curl: (56) Recv failure: Connection reset by peer

OmniouS

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#1968620 6-Mar-2018 00:00

https://www.ssllabs.com/ssltest/analyze.html?d=www.spark.co.nz&hideResults=on

The SSL config could be optimised a bit

- Forward secrecy ciphers should be preferred
- A number of the cipher suites can be removed while maintaining the same level of browser compatibility (e.g. remove all 3DES, and some of the RSA ciphers)
- Weak DH key exchange should be fixed

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#1968622 6-Mar-2018 00:20

Been getting it for 2-3 months as well, Spark VDSL

sakura:~ $ curl spark.co.nz
curl: (56) Recv failure: Connection reset by peer

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#1968628 6-Mar-2018 00:56

C:\>wget spark.co.nz

--2018-03-06 00:50:41-- http://spark.co.nz/

Resolving spark.co.nz (spark.co.nz)... 146.171.248.36

Connecting to spark.co.nz (spark.co.nz)|146.171.248.36|:80... connected.

HTTP request sent, awaiting response... Read error (Unknown error) in headers.

Retrying.

--2018-03-06 00:50:43-- (try: 2) http://spark.co.nz/

Connecting to spark.co.nz (spark.co.nz)|146.171.248.36|:80... connected.

HTTP request sent, awaiting response... 301 Moved Permanently

Location: http://www.spark.co.nz/ [following]

--2018-03-06 00:50:43-- http://www.spark.co.nz/

Resolving www.spark.co.nz (www.spark.co.nz)... 146.171.248.36

Reusing existing connection to spark.co.nz:80.

HTTP request sent, awaiting response... 302 Found

Location: https://www.spark.co.nz/ [following]

--2018-03-06 00:50:43-- https://www.spark.co.nz/

Connecting to www.spark.co.nz (www.spark.co.nz)|146.171.248.36|:443... connected.

HTTP request sent, awaiting response... 200 OK

Length: 11605 (11K) [text/html]

Saving to: 'index.html'

index.html 100%[=================================================>] 11.33K --.-KB/s in 0.08s

2018-03-06 00:50:43 (145 KB/s) - 'index.html' saved [93290]

Such verbose, very Windows :)

So the first connection seems to have a different IP TTL to the second every time, clearly they have some type of box out in front that is sending the TCP RST.