Bad FibreMax performance

Forums › Spark New Zealand (including Skinny and BigPipe) › Bad FibreMax performance

arcon

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#230725 10-Mar-2018 11:03

After finally getting FebireMax working over LAN, the speed is the next problem. 1ms ping & 460Mbps up is great, 120 down, worse than a cheaper package... is not great lol. 95% of Spark speed tests score like this, with only 1 or 2 hitting 900Mbps down. Where is the problem most likely to be?

EDIT: Forgot to mention I am using Spark's provided HG659b.

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#1972265 10-Mar-2018 11:04

what modem/router are you using

Linux

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#1972268 10-Mar-2018 11:15

Sounds like an issue on your network more than Spark

Linux

richms

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#1972273 10-Mar-2018 11:36

What network card you using?

Richard rich.ms

arcon

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#1972274 10-Mar-2018 11:37

Linux: Sounds like an issue on your network more than Spark

Linux

As I was asking, what in particular with the network would most likely be? And what do you base that on? You sound like a troll tbh.

arcon

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#1972275 10-Mar-2018 11:39

richms:

What network card you using?

Intel Ethernet Connection I218-V onboard, mobo is an Asus Z97-A 3.1.

richms

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#1972276 10-Mar-2018 11:44

Ok, not going to be the issues I have seen with gaming nics and stupid QOS software then.

Richard rich.ms

cyril7

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#1972278 10-Mar-2018 11:47

Have you tried to other Spark speedtest servers, ie Wgtn, maybe try some other test method, speedtest.net is not always an accurate indicator (although typically useful).

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Jase2985

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#1972381 10-Mar-2018 15:47

use the windows 10 app and see what that gives you.

browsers are notorious for giving slow results

sbiddle

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#1972408 10-Mar-2018 16:41

arcon:

Linux: Sounds like an issue on your network more than Spark

Linux

As I was asking, what in particular with the network would most likely be? And what do you base that on? You sound like a troll tbh.

The comment can really be based on the fact in the case of 99% of people who come on here and post about the poor fibre speeds, it always ends up being the person's hardware, testing methodology or internal network. The odds of it being Spark are very minimal.

You haven't said whether you're using the speedtest app or browser, since the browser will very rarely deliver accurate results on a Gigabit connection.

Talkiet

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#1972512 10-Mar-2018 19:28

As others have said, try the windows 10 app and try each of the spark servers. You can also try https://spark.speedtestcustom.com/ but ANYTHING using a browser is at the mercy of your browser, extensions, swap space, other tabs etc etc etc.

Although I cannot rule out a problem with the service, I can offer as fact that of the approx 15 FibreMax performance issues I have had escalated to me (after all the normal support channels have been unable to sort the issues), none of them were service issues. In every case they turned out to be customer network or PC issues. (There will no doubt be a first time)

Try the Windows 10 Ookla app and the link I give here on all three servers. Please post back what you get.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

arcon

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#1979347 18-Mar-2018 15:20

Jase2985:

use the windows 10 app and see what that gives you.

browsers are notorious for giving slow results

I don't have Windows 10, what's the best way to test Windows 7?

OmniouS

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#1979373 18-Mar-2018 16:16

If you feel like clean-installing Windows 10, you can activate it with your Windows 7 key. Just make sure the SKUs match e.g. Install Home if you are currently running Win 7 Home.

Download the install media from https://www.microsoft.com/en-us/software-download/windows10

Do you have any other computers available to test?

Lorenceo

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#1980410 20-Mar-2018 10:34

Speedtest.net have a Windows 7 compatible version of their app: http://www.speedtest.net/apps/windows

It seems to work well, however I cannot comment on whether or not it reduces overhead when compared to a browser, as I've yet to try it on a fast connection. One thing to note: In order to scroll you have to drag the server list (phone port, anyone?).

Iperf is also nice.

Edit: It seems the dragging situation is due to my laptop's touchpad driver rather than the app. Scrolls as expected with a mouse.

hio77

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#1980425 20-Mar-2018 10:59

Talkiet:

As others have said, try the windows 10 app and try each of the spark servers. You can also try https://spark.speedtestcustom.com/ but ANYTHING using a browser is at the mercy of your browser, extensions, swap space, other tabs etc etc etc.

Although I cannot rule out a problem with the service, I can offer as fact that of the approx 15 FibreMax performance issues I have had escalated to me (after all the normal support channels have been unable to sort the issues), none of them were service issues. In every case they turned out to be customer network or PC issues. (There will no doubt be a first time)

Try the Windows 10 Ookla app and the link I give here on all three servers. Please post back what you get.

Cheers - N

Will chime in here and confirm the above.

recently my teams took on a tone of these cases. out of a sizable amount, there was a single case where it was not related to a third party CPE or testing methology.

This was an issue leading back to a connector, affecting quite a range of customers. that LFC has since started looking at improving their detection.

The windows 7 app we have not put through the ringer enough to conclusively say it's the right option much like the windows 10 app, However fully expect the same outcome based off inital tests.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

arcon

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#1983027 25-Mar-2018 20:44

my alienware laptop finally arrived with win10, tested on Ookla, average 860 down 430 up which is good.

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