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73 posts

Master Geek
+1 received by user: 9


Topic # 231884 18-Mar-2018 20:18
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Hey Team,




I recently had a boo-boo where I dropped my iPhone 8+ while getting into my car, tried to catch it with my foot, and ended up booting it into the corner of a concrete step.  I know.




Has anyone recently made a claim with Spark Insurance?  Apparently they've recently changed policy where it needs to get sent away to get assessed.  Unfortunately they've given my an iPhone 4s as a loaner, which is soul-destroyingly slow.  For comparison, my wife dropped her phone getting out of a truck about a year back, and they replaced it on the spot.




For my own sanity, I'm wondering if anyone would be able to say how long it took for things to get assessed.  They told me it could be up to 10 days, but I'm in bloody denial about it; this 4s will be the death of me.




Any words of comfort greatly appreciated :'(

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389 posts

Ultimate Geek
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  Reply # 1979520 19-Mar-2018 08:43
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The policy has always been to attempt repair first, but in the past Telegistics weren’t able to carry out repairs - only verified faults and did unit swap outs. Telegistics will attempt to repair the device, if unable to be repaired it will be replaced. Approx 10 days is correct

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Uber Geek
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  Reply # 1979527 19-Mar-2018 09:08
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You need to power up....


7518 posts

Uber Geek
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  Reply # 1979532 19-Mar-2018 09:13
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Just go into the Spark store. Depending on how bad it is they may well replace it there and then.

389 posts

Ultimate Geek
+1 received by user: 55

  Reply # 1979630 19-Mar-2018 10:26
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Just go into the Spark store. Depending on how bad it is they may well replace it there and then.

OP has already been into the Spark store, it has been sent to Telegistics for assessment/repair

With regard to my previous comment, that was specific to iPhone’s. i.e Repairs were not attempted on iPhones in the past

73 posts

Master Geek
+1 received by user: 9


  Reply # 1980219 20-Mar-2018 06:11
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Thanks Team for the responses! 


@surfisup1000 if only mate! cry

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