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127 posts

Master Geek

#233327 11-Apr-2018 09:46
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Hi All,


I have a Morepork alarm and have had it for 12 months now. Earlier this year we moved house to an area where currently we do not have a Spark cellular connection.


Suffice to say, we were quite concerned that our Morepork Alarm would not work when we moved. However, I set it up and installed all the sensors and detectors even just for the possibility it may deter would be thieves if they spotted them prior to breaking in.


Much to my surprise, the alarm appears to be working.


In our house at the moment, we have internet - provided by a rural wireless provider (not Spark), and obviously wifi within our house.


I am currently able to arm/disarm my alarm using my cell app. 


I am notified of alarm events - when I am in areas of cellular access, like when I head into the city.


I can even view live or saved video footage of the IP cameras we have installed.


What causes problems is when we lose electrical power during storms which switches off our wireless router - although I now have a UPS keeping that alive for a few minutes at least.


Apart from that, I am struggling to understand whey it is so important to have cellular access with morepork - I have contact customer service but got a vague and unhelpful response from them. 


Can anybody explain why having Spark cellular access is so important for morepork?



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127 posts

Master Geek

  #1994971 12-Apr-2018 16:15
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Bump - and suggestions anyone out there?

693 posts

Ultimate Geek

  #1994982 12-Apr-2018 16:41
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I've always assumed that cellular connection is required as a back up in case of internet failure/power failure. i.e. if your fibre connection runs down your fence line it doesn't take a Moriarty to chop it.



127 posts

Master Geek

  #1994989 12-Apr-2018 16:53
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Yeah it could be as simple as that but the unit has its own battery backup but yes it is reliant on wifi at the moment.


Many thanks for your reply.

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