Static IP keeps changing

Forums › Spark New Zealand (including Skinny and BigPipe) › Static IP keeps changing

mover85

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#233417 15-Apr-2018 15:30

Hi everyone

We have had a static IP with Spark/Telecom for years with no problems.

Yesterday our fibre connection dropped for a minute so I checked on my Edgerouter and our IP had changed. It has changed about five times since then.

I thought Spark might be doing maintenance but it hasn't changed back. I was wondering if anyone on here had any idea what could be happening.

Thanks

Aaron

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#1996498 15-Apr-2018 15:39

are you on a plan that comes with static IP? Or are you paying a monthly fee to have static IP?

If you are not on a plan with static IP nor pay a monthly fee for it, there is no guarantee spark will offer you the same IP (or static ip). What might happen up to now was your IP was sticky so every time you reconnect it gave you the same IP. But spark could change this at any time.

Also, have you call them or use the live chat to tell them the problem? When I was with spark a few years back, their support team was great.

Linux

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#1996501 15-Apr-2018 15:43

It's not a static if it changes

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mover85

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#1996504 15-Apr-2018 15:48

Yes we pay for the Static IP and I posted on here to check if anything was happening on Spark's network.

AKLWestie

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#1996506 15-Apr-2018 15:50

call or live chat with spark and they should fix this for you. =-)

mover85

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#1996515 15-Apr-2018 16:08

I have messaged Spark now.

tdgeek

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#1996553 15-Apr-2018 17:18

Im'ed OP, I'll sort it first thing

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tdgeek

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#1996558 15-Apr-2018 17:34

AKLWestie:

are you on a plan that comes with static IP? Or are you paying a monthly fee to have static IP?

If you are not on a plan with static IP nor pay a monthly fee for it, there is no guarantee spark will offer you the same IP (or static ip). What might happen up to now was your IP was sticky so every time you reconnect it gave you the same IP. But spark could change this at any time.

Also, have you call them or use the live chat to tell them the problem? When I was with spark a few years back, their support team was great.

It was and they did. Quite a while back, the dynamics were changed from sticky to, well, non-sticky!

yitz

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#1996562 15-Apr-2018 17:49

For Spark Broadband, is it still advised to set PPP username/password into modem for Static IP?

I understand in the past it could be used as a fallback mechanism to identify a line for static IP purposes in case Chorus/LFC line identifier information is not being recognised.

tdgeek

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#1996563 15-Apr-2018 17:53

yitz: For Spark Broadband, is it still advised to set PPP username/password into modem for Static IP? I understand it could be used as a fallback to identify the line for static IP purposes in case Chorus/LFC line identifier information is not being recognised.

No. The IP is assigned within the network, it doesn't authenticate to the username/PW

If the LFC changes something, the internet will still be there, but the Static won't, as the network wont know who the customer is, it will only know it is a Spark customer.

CitizenErased

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#1996910 16-Apr-2018 11:10

I struck this issue this morning. We have a customer with four branches around the country (connected via VPN) and the Invercargill branch has lost its static IP address on the fibre connection. Spark were aware of the issue and said a fix is 2-3 hours away (when I called around 9am). Spark gave me a fault reference of 759758. The annoying thing is I have to reboot their router every hour or so to see whether the fault has been resolved and this kills all their RemoteApp connections.

Wheelbarrow01

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#1996945 16-Apr-2018 12:02

CitizenErased:

I struck this issue this morning. We have a customer with four branches around the country (connected via VPN) and the Invercargill branch has lost its static IP address on the fibre connection. Spark were aware of the issue and said a fix is 2-3 hours away (when I called around 9am). Spark gave me a fault reference of 759758. The annoying thing is I have to reboot their router every hour or so to see whether the fault has been resolved and this kills all their RemoteApp connections.

Hi All,

@CitizenErased is correct - a number of Spark fibre customers are experiencing authentication issues due to a glitch which was discovered over the weekend. The main problem being encountered is that customers with Static IP addresses have noticed that they are now on dynamic addressing.

I have been advised that around 75% of the affected customers had a fix instigated at around 10pm last night using a backup copy of the network records for these connections. I understand that the remainder of the affected connections are being fixed manually as quickly as possible.

I was also given the same fault reference - 759758 - so that would appear to be the master fault number.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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dfnt

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#1996956 16-Apr-2018 12:20

Would that explain why I was getting pppoe reconnects that started at 8:34am this morning?

My static IP was still the same, I did get more reconnects at ~11am-ish but I rebooted my EdgeRouter so I've lost the logs

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Varkk

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#1996998 16-Apr-2018 13:17

Is this issue publicised anywhere? I couldn't see it listed on the Spark faults page. It would be nice to have something official looking I can forward to my boss to explain some issues we saw this morning.

martinjward

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#1997110 16-Apr-2018 14:35

Varkk:

Is this issue publicised anywhere? I couldn't see it listed on the Spark faults page. It would be nice to have something official looking I can forward to my boss to explain some issues we saw this morning.

I agree with this, I looked at Spark outages page and there was nothing mentioned. Why didn't you update that page, isn't that the point, it would of saved so much back and forward between people and you could of also posted a suggested fix this morning of reboot your router.....

We had the issue since Sat afternoon so it hasn't been a trivial amount of time...

mover85

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#1997146 16-Apr-2018 15:10

All fixed now, I thought it must of been a fault. Spark support were very helpful.

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