Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5 posts

Wannabe Geek


#233417 15-Apr-2018 15:30
Send private message

Hi everyone

 

We have had a static IP with Spark/Telecom for years with no problems.

 

Yesterday our fibre connection dropped for a minute so I checked on my Edgerouter and our IP had changed. It has changed about five times since then.

 

I thought Spark might be doing maintenance but it hasn't changed back. I was wondering if anyone on here had any idea what could be happening.

 

 

 

Thanks

 

Aaron


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
614 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #1996498 15-Apr-2018 15:39
Send private message

are you on a plan that comes with static IP?  Or are you paying a monthly fee to have static IP?

 

If you are not on a plan with static IP nor pay a monthly fee for it, there is no guarantee spark will offer you the same IP (or static ip).  What might happen up to now was your IP was sticky so every time you reconnect it gave you the same IP.  But spark could change this at any time.

 

Also, have you call them or use the live chat to tell them the problem?  When I was with spark a few years back, their support team was great.


6697 posts

Uber Geek

Trusted
Lifetime subscriber

  #1996501 15-Apr-2018 15:43
Send private message

It's not a static if it changes

 

Linux


 
 
 
 




5 posts

Wannabe Geek


  #1996504 15-Apr-2018 15:48
Send private message

Yes we pay for the Static IP and I posted on here to check if anything was happening on Spark's network.


614 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #1996506 15-Apr-2018 15:50
Send private message

call or live chat with spark and they should fix this for you.  =-)




5 posts

Wannabe Geek


  #1996515 15-Apr-2018 16:08
Send private message

I have messaged Spark now.


21156 posts

Uber Geek

Trusted
Lifetime subscriber

  #1996553 15-Apr-2018 17:18
Send private message

Im'ed OP, I'll sort it first thing


21156 posts

Uber Geek

Trusted
Lifetime subscriber

  #1996558 15-Apr-2018 17:34
Send private message

AKLWestie:

 

are you on a plan that comes with static IP?  Or are you paying a monthly fee to have static IP?

 

If you are not on a plan with static IP nor pay a monthly fee for it, there is no guarantee spark will offer you the same IP (or static ip).  What might happen up to now was your IP was sticky so every time you reconnect it gave you the same IP.  But spark could change this at any time.

 

Also, have you call them or use the live chat to tell them the problem?  When I was with spark a few years back, their support team was great.

 

 

It was and they did. Quite a while back, the dynamics were changed from sticky to, well, non-sticky! 

 

 


 
 
 
 


1468 posts

Uber Geek


  #1996562 15-Apr-2018 17:49
Send private message

For Spark Broadband, is it still advised to set PPP username/password into modem for Static IP?

 

 

I understand in the past it could be used as a fallback mechanism to identify a line for static IP purposes in case Chorus/LFC line identifier information is not being recognised.

21156 posts

Uber Geek

Trusted
Lifetime subscriber

  #1996563 15-Apr-2018 17:53
Send private message

yitz: For Spark Broadband, is it still advised to set PPP username/password into modem for Static IP? I understand it could be used as a fallback to identify the line for static IP purposes in case Chorus/LFC line identifier information is not being recognised.

 

No. The IP is assigned within the network, it doesn't authenticate to the username/PW 

 

If the LFC changes something, the internet will still be there, but the Static won't, as the network wont know who the customer is, it will only know it is a Spark customer.


184 posts

Master Geek


  #1996910 16-Apr-2018 11:10
Send private message

I struck this issue this morning. We have a customer with four branches around the country (connected via VPN) and the Invercargill branch has lost its static IP address on the fibre connection. Spark were aware of the issue and said a fix is 2-3 hours away (when I called around 9am). Spark gave me a fault reference of 759758. The annoying thing is I have to reboot their router every hour or so to see whether the fault has been resolved and this kills all their RemoteApp connections.


1010 posts

Uber Geek

Trusted
Chorus

  #1996945 16-Apr-2018 12:02
Send private message

CitizenErased:

 

I struck this issue this morning. We have a customer with four branches around the country (connected via VPN) and the Invercargill branch has lost its static IP address on the fibre connection. Spark were aware of the issue and said a fix is 2-3 hours away (when I called around 9am). Spark gave me a fault reference of 759758. The annoying thing is I have to reboot their router every hour or so to see whether the fault has been resolved and this kills all their RemoteApp connections.

 

 

Hi All,

 

@CitizenErased is correct - a number of Spark fibre customers are experiencing authentication issues due to a glitch which was discovered over the weekend. The main problem being encountered is that customers with Static IP addresses have noticed that they are now on dynamic addressing.

 

I have been advised that around 75% of the affected customers had a fix instigated at around 10pm last night using a backup copy of the network records for these connections. I understand that the remainder of the affected connections are being fixed manually as quickly as possible.

 

I was also given the same fault reference - 759758 - so that would appear to be the master fault number.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


1177 posts

Uber Geek

Lifetime subscriber

  #1996956 16-Apr-2018 12:20
Send private message

Would that explain why I was getting pppoe reconnects that started at 8:34am this morning?

 

My static IP was still the same, I did get more reconnects at ~11am-ish but I rebooted my EdgeRouter so I've lost the logs


436 posts

Ultimate Geek

Subscriber

  #1996998 16-Apr-2018 13:17
Send private message

Is this issue publicised anywhere? I couldn't see it listed on the Spark faults page. It would be nice to have something official looking I can forward to my boss to explain some issues we saw this morning.


54 posts

Master Geek


  #1997110 16-Apr-2018 14:35
Send private message

Varkk:

 

Is this issue publicised anywhere? I couldn't see it listed on the Spark faults page. It would be nice to have something official looking I can forward to my boss to explain some issues we saw this morning.

 

 

 

 

I agree with this, I looked at Spark outages page and there was nothing mentioned. Why didn't you update that page, isn't that the point, it would of saved so much back and forward between people and you could of also posted a suggested fix this morning of reboot your router.....

 

We had the issue since Sat afternoon so it hasn't been a trivial amount of time...




5 posts

Wannabe Geek


  #1997146 16-Apr-2018 15:10
Send private message

All fixed now, I thought it must of been a fault. Spark support were very helpful.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.