2 weeks after order and still no broadband.

Forums › Spark New Zealand (including Skinny and BigPipe) › 2 weeks after order and still no broadband.

elpenguino

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#233420 15-Apr-2018 21:11

Is there an upper level support peep here?
I'm trying to get help for my elderly Mum and Dad. They've ordered phone and broadband but they're getting messed around.

Their house has already got a ufb termination so it should be open and shut.
In fact after having phone to start with, that's now been disconnected and now they've got nothing.

hio77

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#1996631 15-Apr-2018 21:23

I'm hit and miss given the current state of power issues, but please DM me details and i'll do some digging for ya.

may not get back to you till i get into the office tomorrow :)

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Linux

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#1996632 15-Apr-2018 21:24

@hio77 should be able to escalate this to the correct team to check out

Linux

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#1996633 15-Apr-2018 21:24

hio77:

I'm hit and miss given the current state of power issues, but please DM me details and i'll do some digging for ya.

may not get back to you till i get into the office tomorrow :)

Dam you replied quick LOL

John

hio77

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#1996636 15-Apr-2018 21:27

Linux:

Dam you replied quick LOL

John

I'm still catching up on things!

still, gotta be quick than old fogies like you ;)

#include <std_disclaimer>

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elpenguino

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#1996644 15-Apr-2018 21:43

Oarsum. I'll dm you @hio77

elpenguino

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#1997668 17-Apr-2018 11:06

Massive props to@hio77. My mum and dad are up and running now.

Little note for the Google bots: UFF in Wanganui use port 4 on the ONT for internet.
Telephone is on the right hand socket.

Thanks again,
Much appreciated

Linux

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#1997672 17-Apr-2018 11:13

So it was connected but had AP in the wrong port? Odd they use port 4 by default

Linux

hio77

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#1997673 17-Apr-2018 11:15

elpenguino: Massive props to@hio77. My mum and dad are up and running now.

Little note for the Google bots: UFF in Wanganui use port 4 on the ONT for internet.
Telephone is on the right hand socket.

Thanks again,
Much appreciated

That's really weird.

Quite literally I've just drilled into every system and they all say Port 1. (That includes UFF)

#include <std_disclaimer>

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hio77

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#1997675 17-Apr-2018 11:17

Linux:

So it was connected but had AP in the wrong port? Odd they use port 4 by default

Linux

At first no, when i drilled into it there was a profiling issue.

Past that, voice circuit was sorted. BB service was also sorted, however yes. port was also incorrect.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

elpenguino

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#1997728 17-Apr-2018 12:07

All ports have been tried out of frustration.
It's working happily on port 4 so I'm leaving it there 😊

Assuming port 4 is the rhs of course....

hio77

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#1997743 17-Apr-2018 12:35

elpenguino: All ports have been tried out of frustration.
It's working happily on port 4 so I'm leaving it there 😊

Assuming port 4 is the rhs of course....

Glad you were onsite! would have been a struggle to get that done :)

#include <std_disclaimer>

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Wheelbarrow01

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#1997786 17-Apr-2018 13:14

elpenguino: All ports have been tried out of frustration.
It's working happily on port 4 so I'm leaving it there 😊

Assuming port 4 is the rhs of course....

Hmm - assuming the ONT is attached to the wall with the usual "cables coming from the bottom" configuration, then port 1 will actually be on the right hand side from your viewing aspect...

Port 1 is only on the left if you happen to be looking at the back of the ONT while it's in an upright and horizontal position.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

elpenguino

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#1997984 17-Apr-2018 17:09

It is on the wall with cables coming from the bottom so it appears my assumptions might have caught up with me.

Let the Google bot note the ONT port numbering is right to left.
Why are all markings so damn small these days?

I'm also glad I was on site to help, the join process is relatively easy but still a challenge for a senior citizen. I'm referring to my parents there BTW 😊