Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Spark New Zealand (including Skinny and BigPipe) › Rollover account, low usage but no rollover?
freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41028

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#233734 30-Apr-2018 15:42
Send private message

A query before sending in-laws to Spark help desk... Mobile account with 4GB and rollover option, very low usage (lowest 15MB/month, highest 175MB/month) and yet there's no accumulated rollover balance?

 

Any ideas?

 

Screenshots below:

 

 




Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies 

 

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

 

Create new topic
Coil
6614 posts

Uber Geek
+1 received by user: 2153
Inactive user


  #2005297 30-Apr-2018 15:59
Send private message

Check T&C for super low use and see if it voids the terms because you maybe saving the data for a one off occasion etc?



I couldn't think of any other reason other than broken system..



Linux
12173 posts

Uber Geek
+1 received by user: 8468

Trusted
Lifetime subscriber

  #2005309 30-Apr-2018 16:17
Send private message

Coil:

 

Check T&C for super low use and see if it voids the terms because you maybe saving the data for a one off occasion etc?

 

Not a chance of that in the terms I am sure

 

Spark cap the Rollover same as VodafoneNZ the best carrier for true carryover is 2Degrees

 

Linux

Linux
12173 posts

Uber Geek
+1 received by user: 8468

Trusted
Lifetime subscriber

  #2005317 30-Apr-2018 16:25
Send private message

Here are the Rollover limits

 

What the rollover limits are

 

  • Data: The maximum amount of rollover data you can accumulate is 3.5GB. Rollover data gets used in order of expiry and the data expiring soonest is always used first.
  • Minutes: The maximum amount of rollover minutes you can accumulate is 500 minutes

Linux



hio77
'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified
Trusted
Lizard Networks
Subscriber

  #2005318 30-Apr-2018 16:38
Send private message

Best speaking to the front line folk on this one...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 

Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright