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freitasm

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#233734 30-Apr-2018 15:42
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A query before sending in-laws to Spark help desk... Mobile account with 4GB and rollover option, very low usage (lowest 15MB/month, highest 175MB/month) and yet there's no accumulated rollover balance?

 

Any ideas?

 

Screenshots below:

 

 





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Coil
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  #2005297 30-Apr-2018 15:59
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Check T&C for super low use and see if it voids the terms because you maybe saving the data for a one off occasion etc?



I couldn't think of any other reason other than broken system..


 
 
 

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  #2005309 30-Apr-2018 16:17
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Coil:

 

Check T&C for super low use and see if it voids the terms because you maybe saving the data for a one off occasion etc?

 

Not a chance of that in the terms I am sure

 

Spark cap the Rollover same as VodafoneNZ the best carrier for true carryover is 2Degrees

 

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  #2005317 30-Apr-2018 16:25
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Here are the Rollover limits

 

What the rollover limits are

 

  • Data: The maximum amount of rollover data you can accumulate is 3.5GB. Rollover data gets used in order of expiry and the data expiring soonest is always used first.
  • Minutes: The maximum amount of rollover minutes you can accumulate is 500 minutes

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hio77
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  #2005318 30-Apr-2018 16:38
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Best speaking to the front line folk on this one...




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


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