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BDFL - Memuneh
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#233734 30-Apr-2018 15:42
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A query before sending in-laws to Spark help desk... Mobile account with 4GB and rollover option, very low usage (lowest 15MB/month, highest 175MB/month) and yet there's no accumulated rollover balance?


Any ideas?


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  #2005297 30-Apr-2018 15:59
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Check T&C for super low use and see if it voids the terms because you maybe saving the data for a one off occasion etc?

I couldn't think of any other reason other than broken system..


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  #2005309 30-Apr-2018 16:17
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Check T&C for super low use and see if it voids the terms because you maybe saving the data for a one off occasion etc?


Not a chance of that in the terms I am sure


Spark cap the Rollover same as VodafoneNZ the best carrier for true carryover is 2Degrees



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  #2005317 30-Apr-2018 16:25
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Here are the Rollover limits


What the rollover limits are


  • Data: The maximum amount of rollover data you can accumulate is 3.5GB. Rollover data gets used in order of expiry and the data expiring soonest is always used first.
  • Minutes: The maximum amount of rollover minutes you can accumulate is 500 minutes


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  #2005318 30-Apr-2018 16:38
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Best speaking to the front line folk on this one...

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